No seats outside to sit on , no pool

Front desk staff Kerias, Anthony and Sid every day waved said good morning or good evening . Noir for breakfast delicious, especially the French toast

Stayed in August 2025

The beds could’ve had softer bedding. The duvet was pretty thin and not very soft but the pillows were good.

It looked small from the outside but the inside is so nice and very comfy and clean! The staff were so friendly and helpful even when I needed to change my room. The room itself was clean and the hotel was within walking distance to a park and some restaurants!

Stayed in August 2025

Good central location and good facilities. Our room was very spacious and clean - the perfect stop. The staff at the hotel were great - special shout out to Ana on reception who went out of her way to help us.

Stayed in August 2025

Expensive for what and where it is

Very nice and clean, very good restaurant

Stayed in June 2025

Doors and showers can be loud at times. TVs aren’t smart tv so can’t access any streaming services

Parking is great, and the choice of two restaurants in the hotel are great for a family with a baby

Stayed in July 2025

Room into the room has really minimal soundproofing, that’s why all the noises from the corridor comes into your room. Could be an issue for families with small babies. Additionally, 4pm check-in time… it’s just feels like really not comfortable time. It’s quite difficult to time your trip in such a way so you are meeting this check-in time. Also, it feels like it’s just not fair for your customers that they need to check-in only at 4pm, but must check-out at 11am while you are paying for a full day stay.

Room was clean, and facility is well maintained. Really nice restaurant right in the lobby of the hotel, which is really handy.

Stayed in June 2025

Would have been nice for breakfast to be included.

Great location after a long drive from Prince George, lovely little town. Clean, comfortable room.

Stayed in June 2025

Ana at the front desk was very helpful when I arrived and set the tone for a great stay.

Stayed in June 2025

The colour scheme in the entire facility is depressing bordering on hideous. Beige on grey on black with scary floor treatments. I think it is meant to compliment the wood and "lodge" theme but as a former interior designer I can tell you, it is failing. The breakfast was very good, and service timely. Dinner was not that exciting with limited GF options. The music at dinner was awful (canned country?), considering that NOIR is billed as something special. Some conifer greenery outside the windows to disguise yet another parking lot would support the lodge-getaway theme.

The bed in the room was excellent. The "mountain view" was technically true if you ignored the vast parking lot outside the window. It was relatively quiet. The staff was friendly.

Stayed in June 2025

Only had queen beds and very soft . Also not a great layout so hard to get past the end of the bed.

Enjoyed the bar downstairs and was nice and clean . Staff were lovely and poor girl at breakfast trying to serve and clean about 10 tables , great job. Though.

Stayed in May 2025

Sometimes a little noisy between first and second floor - could sometimes hear footfalls.

King Suite was nice - full kitchen

Stayed in March 2025

Nothing

Breakfast was excellent. They let us play cards late at night in the lobby.

Stayed in September 2024

Breakfast not included in price, bit outdated! Food quality for the price could be higher. Food isn't bad, but price to quality ratio isn't proportionate!

Spacious and clean room, beds were decent, location near town center with all available things needed. Hotel has choice for dinner options. Washing facilities available, good wifi and free parking!

Stayed in July 2024

Noisy a/c, but it worked fine.

Gorgeous mountain view! The property is older but well maintained with nice extras like robes in the rooms. Friendly professional staff. Really appreciated early coffee available in the lobby.

Stayed in July 2024

No comfortable area to smoke outside.

Two restaurants on the premises, one fancy, one not.

Stayed in July 2024

Loud music next door quieted down when we called reception

A sit down restaurant and a sports bar on the property. Great views of the mountains from our room

Stayed in June 2024

Don Cherrys messed up our order. When we asked to split the bill it was done incorrectly.

Stayed in June 2024

Cleaner service was not good….same dirty coffee cups in room for three days … had to go ask for a new towel…. No replacement coffee etc for three nights

View of Hudson Bay mountain

Stayed in May 2024

Hard to avoid in a hotel but I could hear people constantly in the hallways.

My stats here are always very comfortable and I always choose this hotel when going to Smithers for work

Stayed in May 2024

Unable to reserve a room online when a customer has a dog.

It is a very nice hotel. We traveled with a dog, there was ample space to walk her. Thanks for sending me a message that a dog room was not available, but you accommodated us. Restaurants were great!

Stayed in May 2024

Bathtub drain plug was broken

Clean, easy access

Stayed in April 2024

Our room had recently been renovated, it had a more modern feel and was super clean!

Stayed in January 2024

Had no dislikes other than ice in parking lot

I was not told about a breakfast. that was to bad

Stayed in January 2024

No Breakfast included!

Location!

Stayed in December 2023