Reviews of Capri Motor Inn 3 stars

Location to downtown

Hmmm...the list is long. We were very surprised to find out the entire hotel is in renovation...meaning work tools, and building materials stacked in the hallways, extreme dusty conditions.To be honest, I think this might qualify as a health and safety infraction. 🤔 the staff did the best they could under these circumstances, we were given a semi-"new" room. Breakfast was available, but was in a room with laundry machines stacked in, and the coffee machine didn't work because a dishwasher was being installed that day. Also, when I lifted back the bed quilt I noticed that it was a new matress that was simply stacked on a dingy and dirty box spring...the mattress was good, nonetheless, but wasn't very comforting to know. I honestly dont think this hotel should be open to guests until the renovation is completed. I was not comfortable with sleeping by a work container right oitside our window, and behind the hotel all matresses, bed frames, furniture etc. were just piled up like a construction site....also, the Capri hotel sign was completely covered in dark plastic, as though they were closed (which they should be) making it very difficult to find....that's all I have for comments. Booking.com should look into this further.

Absolutely nothing. They advertised clean, updated rooms. When we arrived, they were clearly under construction and nowhere on the site did it state they were under construction.

Absolutely everything . They advertised clean, updated rooms. When we arrived, they were clearly under construction and nowhere on the site did it state they were under construction. Upon arrival, the lady who checked us in, tried to say we didn’t have a reservation. I showed her my confirmation number with booking.com which she proceeded to take my payment. Few minutes go by after finding our room, she comes to knock on our door to tell us that we can no longer stay in the room as our booking was cancelled. She wanted my husband and I to leave with our two children, AFTER I had already paid. Her words were “your booking was cancelled and you can book again but NOT at this hotel as we are full”. I asked to speak to her manager and I couldn’t even get that. At checkout, no one wanted to come to the front desk and we had to wait at least 15 minutes. I asked for a manager and still wasn’t put in touch with one as I wanted a refund. The capri should not be allowing guests to stay or pay full price until the construction is finished. Super dangerous to have nails and everything else laying on every floor of the hotel. Not to mention, the peep hole in the door I had to stuff with toilet paper so people couldn’t peep into our room.

Good hot shower

War zone. All under construction. Hallways cluttered with debris. Peep hole not filled. Electrical outlets not covered. Wires exposed. Dead bolt not working. Breakfast sucked. Should not be open.

I liked nothing about this hotel, because they are CLOSED!

I didn't like that the hotel is CLOSED for renovations, and we didn't find out until we got there!

No idea as they canceled our 2 week old reservation that night at 9pm :( when we were already on the road there with 3 small kids

The hotel was in the middle of renovations. There was construction material all up and down the hallways. Stains on the carpet. When we went to check into our room they told us it wasnt ready. When we finally entered our room the beds didnt even have fitted sheets on them. Was just very thrown together. The air conditioning unit was brand new but couldn't be used because the cord wouldnt reach. We asked for an extension cord and then found out the plug in was COMPLETELY different then any outlet. So no AC. When we decided to watch TV the whole top of the TV was distorted and not working. The bathroom was relatively clean but there was still plastic wrap on the counters around the faucet that it almost looked like they couldn't remove so just left it. Trying to sleep was a completely different story. People outside drinking and smoking and being loud.

breakfast was okay. room was clean

Motel is in the middle of renovation, which is not mentioned anywhere on there website - not did the staff at check in say anything about it. Staff speaks very limited English - and is hard to understand

nice place

The location as it was downtown.

The inability of the counter staff to show basic courtesy and an understanding of how the hospitality industry is run in this country. Locked out of my room twice. Couldn't check in at check in time and told to come back later. From where I was expected to come back from I don't know? I'd just driven from Alaska.

They gave us a key for someone else's room the tv was off the wall in one of the rooms

The hotel is under renovation! It's in such a mess! There's trash everywhere! It's dirty and smelly! It's under renovation! Why are they still trying to scam people out of their money?

The hotel is under renovation! It's in such a mess! There's trash everywhere! It's dirty and smelly! It's under renovation! Why are they still trying to scam people out of their money?

The key wouldn't open the door, staff had to open.

Lacking in choice and always missing products

They could have asked to clean the room once

The Capri Inn seems to be in the process of a major refurbishment. The room we were given was surrounded by construction and was neither quite nor comfortable. The air conditioner unit was not working properly and could not be turned off or adjusted.

Comfortable and clean

The room had a smashed window the inner glass had a big hole in it and there was jagged glass. The carpet was badly stained in places . There was no capri motor sign to let you know you had correct building had to ask in building next door

The room smelled like a wet dog. The carpet had many stains. It just felt dirty

Good location to the downtown core.

The breakfast was very poor, the pancake machine didn't work correctly, lack of cereal choices.

The bed was directly on the floor, and the bottom boxslring/mattress was filthy

Rooms clean and easily accessible

They were in process of doing renovations definitely not a 4 star maybe 2

Very run down, beds uncomfortable

Room was acceptable

Needs renovation looks very poorly from outside and hallways