No elevator. The App of Sonder was not working properly. We had to call to get room access codes.

Location and rooms.

Stayed in July 2025

The Hasty Market downstairs looks a little worse for wear, but that's the only negative I can think of.

Really great living room/kitchen space with everything you need. Clean and comfortable bedrooms and bathroom. Great view of the city from the large living room windows. Very easy to access the unit, connect to WiFi, etc. Fantastic location in easy walking to so many of Toronto's great neighbourhoods - Queen West, College St, Chinatown, Kensington Market, Eaton's Center, etc.

Stayed in June 2025

Not much to improve. A few hooks; on backs of doors or hall wall would be really good for coats and towels when wet. We weren’t keen on the plastic sheet under bedding as hot/uncomfortable. Nor the heating system which was fan based and would come on loudly. We could have turned it off I guess, but then it was -18 outside!

Great one bed apartment, immaculately clean, everything you need for little bit longer stay, cooking and clothes washing facilities. Smooth contactless arrival and departure system. Ideal location downtown, easy walk to Museums and Galleries, Restaurants, Bars, Queen St West, Shopping, Historic areas and Subway. Quiet sleep too, as our apartment was onto a small side street rather than the main road. Loved that there were extra supplies of coffee, washing bits, fresh towels etc available if you needed them. Just made things easy and stress free.

Stayed in January 2025

It’s lacking dedicated parking but there are plenty of affordable and safe multi story parking lots no

Clean, spacious enough for 2 adults and 2 teenagers, and the location was perfect for our stay in Toronto and close enough to downtown without too much time wasted travelling. All amenities that we needed were provided, and even access to extra items which we had ran out of (coffee, bin liners, clothes washing capsules etc). The location was not too noisy for us considering its nproximity to the centre, beds were comfortable and everything was all in order, support was quick to respond when we had queries

Stayed in January 2025

The beds were very hard and uncomfy Lots of ambulance noise through the night and air conditioner was very loud in the smaller room.

Location wasn’t bad, the place was nice.

Stayed in August 2024

Only one suggestion, perhaps a chest of drawers in one of the cupboards. Very minor though.

Sonder on Elm was a very convenient apartment, close to subway, supermarket and many eating places. We walked down to the CN Tower in about 20 minutes. They also have an app which helps with neighbourhood facilities. Thank you, we loved the Thai restaurant Pai. Would thoroughly recommend.

Stayed in August 2024

Everything you require for a great stay. Great location, great facilities.

Stayed in June 2024

There was no elvator in the property

Stayed in May 2024

Felt very secure. Good location. Very clean and had everything we needed.

Stayed in March 2024

- noise. it seemed like somebody was washing drying every night. Air-climate system is strange, it turned on regularly and almost blew me out. And of cause it was extremely noisy. Sometimes something turned on at the night and the whole apartment vibrating. - Everybody in the street can see you inside. Curtains are very helpful. - A street is narrow but quite busy. You can see tracks roofs in front of you. - Homeless people around. One of them had breakfast on the stairs to the hotel, left a lot of garbage and then nobody cleaned up after him.

-Great location - close to metro, railway station, downtown, grocery in the building. -fully equipped as a usual apartment, everything of good quality. -clean inside. - 24 hours digital access.

Stayed in March 2024

No elevators available on the premise, and the stairs' steps are very high - making the moving of medium-to-large sized luggages tedious.

Convenient location near St Patrick Station. It is also ~15min walking distance to Chinatown and CF Eaton Centre where all the shopping and multiple cuisine eateries are located at.

Stayed in October 2023

This property took the money out of my account 6 months ahead of time without warning even though it was on a free cancellation up to 3 days before arrival.

Very good location and comfortable apartment

Stayed in July 2023

Uncomfortable and worn couch for sitting! The only area that wasn't impeccably clean was the ceiling fan in the bathroom which was furry with dust and dirt. Took a long time to get hot water from taps.

Location was walkable to hospital and downtown. Building was quiet. Kitchen was well equipped for cooking real meals. Hasty market downstairs was convenient. Easy access instructions.

Stayed in April 2023

The bedroom was next to the aircon engine so there was a constant buzzing that could be noisy at night. The bed was smaller than expected. Also the TV had very limited available programmes.

Very central location, easy to walk everywhere. The apartment was new and very well equipped. There were supplies for breakfast such as coffee and teas.

Stayed in April 2023

bed very basic for price, not comfortable and very thin and hard. couch a bit small than pictures

location and size of kitchen

Stayed in December 2022

n/a

location was great all that we needed was supplied

Stayed in December 2022

Everything was great.

Great location and excellent accommodation - love that it was easily accessible and self contained.

Stayed in November 2022

Our unit faced the street. In the first morning, construction workers operated noisy equipment right under our bedroom window (second floor). It was unpleasant. However, the rest of our stay was very pleasant.

The unit (we had a one-bedroom condo) is lovely. It is very clean and well equipped with excellent appliances. The location is fantastic. There is no lobby/reception there. However, we had one small problem with the tv, we called them and they fixed it very fast. Finally, the Sonder app is very helpful. I liked the digital key.

Stayed in October 2022

There were no towels in the kitchen to dry dishes. Kitchen towels would have been good.

n/a

Stayed in September 2022

Sonders has personal that answers emails which weren't helpful. The email responses were slow and everything we asked for was a big no. Early check in -NO, Every hour we checked in early would cost us 25CAD same as late check out. House keeping would also be charged. I'm not sure how Sonders want to position themselves Sonders should be a bit more understanding for travellers. Sometimes, we can't get the flights we want and we are stuck. We got to Sonders at 2pm and we wanted to checked in immediately because we're tired. If the room is available, let the guests check in. Same as the late check outs.

This is my first time using Sonders so I was a little apprehensive as it's not a hotel. But when we arrived we met the most wonderful Sonder personnel Allison. She is caring and understanding. We had just landed after an 18 hour flight and were exhausted and hungry. Allison immediately arranged to have us checked into the apartment at 2pm and helped us settled in. She took away the baby cot , opened the sofa bed for us, showed us where the amenities are, and approved our late check out. She made us feel welcome and that's why we will use Sonders in the future. Sonders have a fully kitchen which was very useful and we appreciates the washing machine and dryer. All personnel we met at the apartment was polite and helpful. We had a wonderful stay at Sonders and looks forward to more Sonder stays at different corners of the world.

Stayed in September 2022

They cancelled my reservation as I was taking the taxi to the hotel from the airport! I rang and was told I was a high risk client, and they couldn't change their mind. Absolutely worse customer service ever. I booked another hotel no problem and stayed there.

Stayed in June 2023

Check in

Stayed in May 2023

Flooring is a little worn (vinyl and also the carpet).

Location was very handy to downtown (20 min walk to Union Station and CN Tower), and the facility feels secure. Kitchen equipment is in good condition. There is a Handy Mart next door and a diner across the road for breakfast and lunch. Communication from Sonder was very good, with fast response to online queries.

Stayed in March 2023

No staffs on site and thus unable to get any communication or supports when there’s a problem. The chat on the app is unresponsive! Also it’s next to a hospital so some ambulance noises during the night are unavoidable.

Location is good, flat is well furnished and well equipped with basic amenities.

Stayed in July 2025