The lobby area and Astor lounge could do with a more pristine/upscale look.

The staff are the best! The walk from the elevator to the room…immaculate. The bedroom…comfortable and charming. I could live there.

Stayed in August 2025

I didn't like the response from booking.com, it was very slow. Especially when I contacted the customer service through priority messaging system on the website. Housekeeping minor issues required improvement in the hotel but was often addressed very quickly by the hotel staff.

Location and comfort in the room. Front desk staff were friendly and supportive at all times.

Stayed in August 2025

1-Non availability of an executive lounge, gieven that I have booked a suite. 2- inconsistency of house keeping services. Sometimes it is amazing, and sometimes below expectation.

Location.

Stayed in July 2025

room and location

Stayed in June 2025

Clean

Stayed in June 2025

Nothing.

Everything is exceptional here. The staff, location and cleanliness is just perfect. Housekeeping is amazing anticipating needs and cleaning to perfection.

Stayed in May 2025

Everything is perfect

Atmosphere, comfort

Stayed in May 2025

location and very good services

nice hotel

Stayed in February 2025

Location downtown with a certain roughness once being outside

Design, suite size, continuous service as needed

Stayed in December 2024

can't think of anything except tumbledown came into our room at 8pm on the first night when we were already in bed asleep from a long trip - we forgot to put on privacy please.

beautiful suite with a view down to the lake; very helpful staff who went the extra mile (brought a couple of nice teddies to the room for the girls), nice cultural touches like the sabrage at 6pm, excellent location for going to Taylor Swift at the Rogers Centre and also shopping at the Eaton centre.

Stayed in November 2024

Nothing

The amenities are great, the staff are very professional and helpful

Stayed in October 2024

The living room is too dark, lacking of light. Pantry area no light. the light control panel does not function well. Sometimes the whole room's lights flicker. Draper control also does not work smoothly. The main door lock can't be used..after feedback still not able to solve the lights and door lock issue.

The room and bathroom are spacious. Additional toilet at living area. Clean and the house keeping staff fast service. Nice indoor pool and restaurants. Bed and pillow even blanket are very comfortable. Even the rollaway bed also comfortable.

Stayed in August 2024

The location is perfect. Walking distance to the Eaton center (we used the underground path when it started to rain) and close to many great restaurants.

Stayed in July 2024

Great location in financial district. Room was large and comfortable with excellent amenities.

Stayed in July 2024

Great location, very comfortable bed and the staff was extremely professional

Stayed in June 2024

The finer detail of room preparation could have been better. We found a couple of items on the floor on arrival and the floor needed a better vacuum.

The room was well equipped. The staff were extremely helpful especially the concierge and porters.

Stayed in May 2024

Luxurious suites with personalized and bespoke service.

Stayed in May 2024

I'm not a fan of having to have a butler come upstairs and show us the features we could just figure out for ourselves. I also didn't like how everything has been automated - you can't just turn a light on and off - you have to look at the switch with 5 things written and figure it out (not difficult just not needed). I prefer being left alone and this is not a leave you alone kind of hotel.

A beautifully designed hotel. The room was the perfect size, the bed was very comfortable, loved the turn down service and the motorized window coverings. Room service was very fast and the bar on the 31st floor had great cocktails! We also spent the day at the spa ad it was perfect!

Stayed in May 2024

N/A

The ambiance

Stayed in January 2024

N/A

St. Regis is extremely well maintained. The room was simply beautiful. Excellent quality renovations & very comfortable. My husband & I slept very well. The mattress was extremely comfortable

Stayed in October 2023

The bathroom tissue was so thin. For such an exquisite hotel, my only recommendation would be to have a bit better quality bathroom tissue.

This was our first trip to Toronto. We were so happy to explore some of the highlights of this city. The room was amazing. We splurged and made this a trip of the utmost comfort.

Stayed in September 2023

The air conditioning was not so powerful to have such a warm blanket)))

Nearly everything. Very good restaurant Louix Loui on the 31 floor. Fresh and comfortable rooms. A lot of elevators with low waiting time. Valet parking (fast & you could ask for the car simply scanning the barcode) Very good bathroom - beautifully designed and comfortable to use.

Stayed in August 2023

Loris from reception was very good

Stayed in August 2023

The hotel doesn’t have a bellboy at mornings

Stayed in July 2023