Reviews of Steps to the Ski Hill with Rooftop Hot Tub by Harmony Whistler
4821 Spearhead Drive, V8E 1E8 Whistler, Canada
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Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewLocation, kitchen
Noisy fridge at night, cramped balcony, tired shower
Reviewed: 26 April 2025 · Stayed in March 2025
Verified reviewReviewed: 16 April 2025 · Stayed in March 2025
Verified reviewReviewed: 30 December 2024 · Stayed in December 2024
Verified reviewReviewed: 25 November 2024 · Stayed in November 2024
Verified reviewnot much
First, be honest about the price, my screen showed a 'total price of $356.00 then charged my CC over $600. The lockbox to get into the building was a pain, took 20 minutes to open it. None of the keys we were given fit the HOT TUB area, so we could not access the hot tub. Front desk was unable to help, they said their key didn't open it either & the strata must have changed the locks. They did nothing to resolve the situation other than suggest using the neighboring building's facilities. With limited snow, this place is not near the lifts. You need a car or take the bus to access the village unless you want a long walk. All in all, terribly disappointed with the fake advertising, value & lack of attention to resolve the hot tub issue, which is why we paid more for this place.
Hi Rick, we're sorry that you were disappointed with your stay. It is common practice amongst most booking sites to advertise the nightly rate, not including cleaning fees, taxes etc. especially when booking through a third party site, who also add additional fees. We understand that this can be frustrating, however we have no control over the way third party booking sites present the prices, we can only guarantee that the best price is booking directly through our website. We understand that the hot tub was an important reason why you chose this unit, as we explained at the time the hot tub facilities are managed by strata and as mentioned in our booking policy, we are not responsible for disruptions to amenities in strata-managed complexes, such as the hot tub. We did, however, try our best to resolve the issue by offering the use of the hot tub in the neighboring complex. Sadly we were limited on the options we could provide as the strata office was closed over the weekend. We do sincerely apologize for the inconvenience. As for the access to the ski hill, we do not advertise this as a ski in/ski out complex, the hill is accessible with a short walk, as is the bus stop which can take you directly to the gondola. Unfortunately as it is still early in the season, the conditions of the ski hill can be varied and as always we cannot guarantee mountain conditions. Thank you for taking the time to review we hope to welcome you back under better circumstances.
Hi Rick, we're sorry that you were disappointed with your stay. It is common practice amongst most booking sites to advertise the nightly rate, not including cleaning fees, taxes etc. especially when booking through a third party site, … Show more
Reviewed: 9 September 2024 · Stayed in September 2024
Verified reviewSpacious kitchen and living room area. The fire place was nice.
The bed had lots of hair on the sheets and pillow cases but were changed immediately. The hot tub area could be a little nicer. There was quiet a bit of noise from the apartment above. I believe some renovations were done because there was ongoing saw noises, hammering and saw dust on the balcony. Not ideal as we paid full price and were not aware of this
Reviewed: 1 September 2024 · Stayed in August 2024
Verified reviewReviewed: 8 April 2024 · Stayed in March 2024
Verified reviewReviewed: 19 August 2023 · Stayed in August 2023
Verified reviewLocation was great! Nice big kitchen. Deck looking out over the trees. Beautiful. Calm. Lovely.
Thank you for your wonderful review, Tara. We are so glad to hear you enjoyed your stay at 212 Powderhorn, along with the large kitchen and tranquil location. We hope to host you the next time you visit Whistler!