6.8

Reviews of Pemberton Valley 1 bedroom suite with king size bed WIFI cable TV walk to Village

1463 Hemlock Street, V0N 2L0 Pemberton, Canada

  • Jennifer

    Reviewed: 14 June 2025 · Stayed in June 2025

    Verified review
  • Allen

    Reviewed: 21 April 2025 · Stayed in April 2025

    Verified review
  • 7.0 Good
    Raheleh

    Reviewed: 29 March 2025 · Stayed in March 2025

    Verified review
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  • Maria

    Reviewed: 3 March 2025 · Stayed in March 2025

    Verified review

    The location was central and equipment was well stocked.

    The owner/host was extremely rude. We made sure we cleaned up after ourselves and left the place in good condition. I even took videos because I had a feeling the host would come after us for something stupid, based on the existing reviews. After we checked out, we received very rude messages accusing us of having guests because we had “too much garbage and recycling” even though we had a normal amount of garbage and recycling after 2 days of making breakfast and having dinner at the apartment. Also, we are from Vancouver and don’t know anyone in Pemberton - we only booked this place because we were skiing in Whistler the whole weekend. They also made other ridiculous claims, like accusing us of peeing on the shower curtain. My partner spilled coffee in the bathroom and cleaned it up as much as he could, not noticing there was residual splashes on the shower curtain. The host said that the old, used shower curtain right next to the toilet bowl smelled like pee - but apparently that’s our fault? Overall, the place was fine, but I would strongly recommend NOT booking this place because of how rude the owner/host is. It seems like they try to find anything wrong with your stay in order to have an excuse to charge you a damage fee. You’re better off booking a different place so you don’t have to deal with them.

    Property response:

    It was you Maria that was rude and your boyfriend. We have a beautiful unit that you stayed in and did not respect. When we asked you if you had additional guests you said no but we have pee all over our bathroom. You told us it was coffee. It was not coffee it was pee as I had to wash it. We are not sure who peed if it was guests you were not supposed to have in our unit or your boyfriend. My husband was disgusted with your behaviour and booking.com has your bad behaviour on file. The garbage was overflowing and so was the recycling and you told us that you had one meal at our house as you said you dined out on Friday night that is why you were late arriving and did not let us know, made us wait for your arrival which was between 5 and 6 and you did not arrive until almost 9 a late arrival on Booking.com. It would have been nice to know you were going to be late. Absolutely no text or calls from you to let us know. We thought you were a no show. We have done nothing wrong. Our reviews are very high and we have returning guests all the time. They don't pee all over our bathroom! The smell was disgusting. We had to wash all the curtains and everywhere in our bathroom. We have advised booking.com and hopefully other owners will not have to endure what we endured.

    It was you Maria that was rude and your boyfriend. We have a beautiful unit that you stayed in and did not respect. When we asked you if you had additional guests you said no but we have pee all over our bathroom. You told us it was coffee.… Show more

    Pemberton Valley 1 bedroom suite with king size bed WIFI cable TV walk to Village
    3 March 2025
  • Jeremie

    Reviewed: 8 February 2025 · Stayed in January 2025

    Verified review

    The cleaning fee of 150$ is high for a one-night stay with minimal use of the facility. 150 cleaning fee + 25 booking fee = 175$ extra fee.

    Property response:

    Jeremy the cleaning fee is what the cleaners charge us for the clean which means if we didn't charge the cleaning fee which is part of your room fee by the way, we would make $25 for your stay. Seriously, it's broken down from Booking.com for transparency. Read your Reservation Confirmation and how they break it down. Other establishments just charge you a flat rate per night but don't break it down, however, Booking.com does which I think is very honest.

    Jeremy the cleaning fee is what the cleaners charge us for the clean which means if we didn't charge the cleaning fee which is part of your room fee by the way, we would make $25 for your stay. Seriously, it's broken down from Book… Show more

    Pemberton Valley 1 bedroom suite with king size bed WIFI cable TV walk to Village
    16 February 2025
  • Yarely

    Reviewed: 29 January 2025 · Stayed in January 2025

    Verified review
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  • Mildred

    Reviewed: 26 October 2024 · Stayed in September 2024

    Verified review

    staff is wonderful

    no washer dryer not working

  • Jacquie

    Reviewed: 17 September 2024 · Stayed in September 2024

    Verified review

    Great suite in Pemberton, our host David is very friendly and informative. Gave some great advice on dining options.

  • Iona

    Reviewed: 9 September 2024 · Stayed in September 2024

    Verified review

    Lovely friendly host, nice clean and comfortable facilities with everything wr needed for a short trip! Stunning views and friendly neighbours!

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  • 7.0 Good
    James

    Reviewed: 8 September 2024 · Stayed in September 2024

    Verified review
  • Vicki

    Reviewed: 24 August 2024 · Stayed in August 2024

    Verified review

    The property was clean and well equipped

    On arrival we were not made welcome. Instead we were given a lecture on what we were not allowed to do including using the dish washer, raising the blinds during daytime lest the furniture turned orange and limited cooking. Notes were left all over the apartment giving unnecessary instructions eg how to use the stove and cooking utensils . Because the blinds had to be drawn we couldn’t enjoy the beautiful views advertised. Overall, our interaction with the owner was not a positive experience.

    Property response:

    All the information was given to you when you booked if you did not like the unit then don't book with us please. You were very rude and very impolite and so was your husband. Our reviews are 10 what does that say?

    Pemberton Valley 1 bedroom suite with king size bed WIFI cable TV walk to Village
    31 August 2024
  • Dotta

    Reviewed: 12 August 2024 · Stayed in August 2024

    Verified review

    Good bed size Clean

    The pillows were too big The actual end cost False advertising of price for the night should be listed as $314, not $169, as was led to believe

    Property response:

    All the costs are listed on the Reservation Confirmation she received via Booking.com. Jennifer said she did not read it. If I had to give her a review it would be 0 as she was a rude guest and very nasty.

    Pemberton Valley 1 bedroom suite with king size bed WIFI cable TV walk to Village
    21 August 2024
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  • Marcel

    Reviewed: 10 August 2024 · Stayed in August 2024

    Verified review

    Absolutely beautiful place with stunning mountain view, everything clean and well maintained in perfect location to explore the nearby parks. Couldn't have wished for lovelier hosts, got a lot of great tips for the area and we're met with lots a flexibility. Thanks for the wonderful time!

    Nothing :)

  • Louise

    Reviewed: 20 May 2024 · Stayed in April 2024

    Verified review

    The cleaning cost was hidden. I will never paid that cost. I was supposed to paid in total 155 $. Very bad manipulation for the cleaning cost.

    Property response:

    The cleaning cost is not hidden - it is on your Reservation Confirmation. Next time read your Reservation Confirmation! Don't book with us if you don't like the cost. Other locations in Pemberton charge twice as much as us. You have no reason whatsoever to post a review like this. Seriously?! You stayed in a clean and gorgeous place say thank you!

    The cleaning cost is not hidden - it is on your Reservation Confirmation. Next time read your Reservation Confirmation! Don't book with us if you don't like the cost. Other locations in Pemberton charge twice as much as us. You h… Show more

    Pemberton Valley 1 bedroom suite with king size bed WIFI cable TV walk to Village
    31 July 2024
  • Ashleigh

    Reviewed: 26 March 2024 · Stayed in March 2024

    Verified review

    Well appointed apartment with comfortable bed and pillows. Quiet neighborhood and accommodation. Easy walk to town, lake and trails. Parking out front.

    No visitors allowed. If you are planning to travel to Pemberton to visit family and would like your family to stop in for a coffee or dinner then this may not be the best option for you. The listing did say "Registered paying guests only may stay or visit at the property" however I had assumed this meant visiting overnight. For this reason, I did not spend much time at the property.

    Property response:

    Ashley please read your Reservation Confirmation before you book.

    Pemberton Valley 1 bedroom suite with king size bed WIFI cable TV walk to Village
    31 July 2024
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  • Stephen

    Reviewed: 9 March 2024 · Stayed in February 2024

    Verified review

    A suite

    The substantial cleaning fee. I only stayed one night and used the unit lightly. On a multi-day stay it would be reasonable. You are staying in somebody’s house; although you have your own entrance.

  • Charlotte

    Reviewed: 4 March 2024 · Stayed in March 2024

    Verified review

    The property was clean, spacious and well equipped. The hosts were very welcoming and provided us with an in depth tour on how to use the utilities and temp control.

  • Brendan

    Reviewed: 26 February 2024 · Stayed in February 2024

    Verified review

    Great location for us. Close to our family and only a short walk to the shops. Highly recommend as a base to explore the area

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  • Mine

    Reviewed: 7 February 2024 · Stayed in February 2024

    Verified review
  • Mary

    Reviewed: 8 January 2024 · Stayed in January 2024

    Verified review
  • Jon

    Reviewed: 13 October 2023 · Stayed in October 2023

    Verified review

    Dave was super friendly and really helpful when we arrived. The rooms were really spacious and comfy. Location is good, not too far from the town. Would recommend staying here!

    Would have been nice to have tea/coffee included

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  • Kangaroo

    Reviewed: 11 October 2023 · Stayed in September 2023

    Verified review

    Quiet street, a short drive or walk into the town centre. Spacious, adequately furnished and generously supplied, very comfortable bed, quality linen and towels, full kitchen and many extra inclusions. David (husband) is most congenial - very friendly, interesting and a pleasure to chat with - and to admire his woodworking! It was due to his kindness that our checkout was delayed, giving rise to his wife scolding us!

    RULES RULES RULES To be greeted with a 3/4 hour intense, obligatory briefing of rules and instructions from the owner, Susan. I found her officious, quite overbearing, and unwelcoming. She took us to the upstairs apartment (steep flight of 16 external STAIRS!) and at the front door immediately began stipulating the house rules with a curt "shoes off" (no "please"). Followed by "shut the door" (to keep out mosquitoes) then "don't open that blind" (inoperable due to the improvised fitting of the air-conditioner vent hose). In any case the outlook is of the neighbour's untidy workshop back yard, however, opening the blind does provide light, although no ventilation! We were still only a few steps into the apartment! Although surprised by all the rules, I took the briefing in good humour until her unreasonable stipulation that the solid blind over the only other window - the main picture window (with the much advertised, albeit distant, mountain views) should ALSO be kept closed during the day - to keep the place cool, and to protect the furniture from sunlight. I was astounded and pointed out that the mountain view was the prime reason we booked this place and that I WOULD be opening the blind to enjoy the view. At this point her irritation with me was palpable. The briefing continued with some awkwardness. She said this is what hotels do. NOT IN MY EXPERIENCE from decades of travel! A short explanation of how some appliances work should be all that is needed. Most rules could be eliminated with the substitution of durable items (e.g. an electric jug, not of a stovetop kettle with instructions!) more appropriate for a rental property, and the resolving of building quirks (e.g. leaking shower, cooktop exhaust, improvised air conditioner vent hose). The "gorgeous views of Mount Currie" are not as spectacular as advertised, only seen through the top of the window.

    Property response:

    Absolutely hard to deal with guest left the fridge open during super hot weather and did not care, very opinionated and had snide comments about everything hard to check in interrupted every sentence. Not someone we would like back to stay with us ever.

    Absolutely hard to deal with guest left the fridge open during super hot weather and did not care, very opinionated and had snide comments about everything hard to check in interrupted every sentence. Not someone we would like back to stay… Show more

    Pemberton Valley 1 bedroom suite with king size bed WIFI cable TV walk to Village
    19 November 2023
  • Sally

    Reviewed: 26 September 2023 · Stayed in September 2023

    Verified review
  • Anonymous

    Reviewed: 1 September 2023 · Stayed in August 2023

    Verified review

    Very comfy king size bed and spacious private suite

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