Nothing, everything was perfect

Excellent service, the hotel is managed and attended by it's owner. She was incredibly helpful and nice, we arrived late and she left us every indication on how to get to our room. There's no breakfast but there's coffee on both the reception of the hotel and the room. One of the most important things is that everything was spotless clean, bed was very confortable and the building is beautiful. Location is excellent is a 10min walk from all the main places to check out in the city, very good food around.

Stayed in August 2025

The hotel is little but with everything you need. Rooms are tiny but well organized and clean. Good position

Stayed in August 2025

location, the staff, all the above

Stayed in August 2025

Everything was alright i will recommend and will stay here the next time i visit

Very clean, the best reception and very quiet

Stayed in August 2025

Fantastic location. Amazing bed, linens and washroom.

Stayed in August 2025

The staff was extremely friendly, helpful, and accommodating. Good security at the door as well.

Stayed in July 2025

Older building so charming but no lift so if stairs aren't your thing ask for a room on level 1

Great location for touring downtown Ottawa. Neighborhood is a little sketchy but no different than any other medium sized downtown city location

Stayed in June 2025

Very cool idea, nice people

Stayed in June 2025

Instantly felt welcomed by the owner who was lovely and gave me some tips for the area. The room was perfect for the night I stayed and the bed was very comfortable. I would definitely stay there again.

Stayed in June 2025

Location is great

Stayed in May 2025

It was difficult to get the room at a consistent temperature-it was a bit stuffy. The internet was spotty too.

Great location and very clean!

Stayed in April 2025

The room was small by North American standards. It is called the Swiss Hotel and it reminds of a smallish Swiss hotel room. There are many people in dire straits wandering the streets nearby. That is because of two nearby homeless shelters.

The owner is a lovely person and makes you feel welcomed. The hotel is very clean and well maintained.

Stayed in March 2025

nothing

the hotel room was great everything worked except for not having a elevator .

Stayed in March 2025

Great experience interacting with host and access is very secure and simple

Stayed in March 2025

Tv

Location and very clean and efficient.

Stayed in February 2025

I am used to a small refrigerator in the room.

It is value for money. This hotel is clean and comfortable and well located, close to Rideau Street, the Market and the big sights in Ottawa. There are no bells and whistles, just a very clean, comfortable room, along the line of European hotels. The bathroom was small but fine with lots of places to put your belongings. Good towels!

Stayed in February 2025

NA

Comfortable,warm

Stayed in February 2025

They did not have like bottle water or ice

I liked the decor

Stayed in January 2025

Ms Sabine was very helpful

Stayed in December 2024

Really missed not having breakfast possible there.

Extremely clean

Stayed in November 2024

Very clean and cost-effective accommodations in the centre of Ottawa. The owner was very helpful and nice. I selected the smallest room, which was indeed on the small side but perfect for a solo one-night stay. I appreciated both Nespresso and a tea kettle in the room.

Stayed in October 2024

The room was very good, clean and comfy, the morning coffee and the backyard were perfect, the location - very close to downtown !

Stayed in October 2024

Ottawa has a fair amount of homeless people with mental health issues.

Proprietor was very nice.

Stayed in October 2024

No breakfast included. As a consolation, there is a Nespresso machine in the room though. Parking was available on the street, there were only two spots available when I came to park at night. If it was the high season or there was an event, parking would have been an issue. There were some homeless in the area, and suspicious people on bikes early morning, which did not inspire full confidence in the safety of the area (I mean car theft/ vandalism, not violence).

The hotel is spotless, and very well maintained, with nice plants in the staircase, and a very nice entrance. From the moment you enter, you are heated by a huge base of flowers, the reception is in the basement, one level down, and the rooms occupy three levels. Spotless white is the dominant theme, when you reach the third floor, you are greeted with green plants over the railing, and it is really beautiful. You will not be able to find a speck of dust on the staircase or the rooms. The whole building is old but in great shape. The rooms are on the small side, but again spotless, you can literally eat off the floor, the rooms are simple but well furnished, with bright white sheets and duvet, and pillows are more on the soft side, but comfy. There is an iron board, an iron, as well as a stand for the luggage, along with a red bathrobe in the closet. Very pleasant stay overall.

Stayed in September 2024