Reviews of The Aspens by Whistler Premier 3 stars
4800 Spearhead Drive, V0N 1B4 Whistler, Canada
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 27 August 2025 · Stayed in July 2025
Verified reviewGreat location, a short walk to the gondola and easy walk into the centre of Whistler. We didn't use the car during our stay at all. Access to pool was great and it shut at a sensible hour, so there was no late night noise.
The room was very hot on our arrival, as it hadn't been used for a while, but it cooled down overnight with the fans running and the windows open, so it was fine after that.
Thank you for your review, Carol! We're thrilled to hear you enjoyed the location and found everything within easy walking distance. We're also glad to hear the fans helped cool the room down quickly, and thanks for your patience on that. We'd love to host you again next time you're in Whistler!
Thank you for your review, Carol! We're thrilled to hear you enjoyed the location and found everything within easy walking distance. We're also glad to hear the fans helped cool the room down quickly, and thanks for your patience on that. W… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewAspens by Whistler Premier delivered the most infuriating and disorganized stay I’ve ever experienced. The front desk was beyond useless—rude, unhelpful, and seemingly discriminatory, as they actively assisted local guests while ignoring us. We were never told check-in was self-service, leaving us stranded without guidance. Their vague booking confirmation mentioned an “online registration form” but failed to clarify it was mandatory for check-in, forcing us to scramble. Requiring credit card details again (despite Booking.com already having them) felt suspicious and poorly managed. The check-in took an unacceptable 45 minutes because the emailed instructions omitted the room access code. Even worse, the door code changed without warning on day two, locking us out. Their response? A flimsy claim about “system issues” and “effective communication,” despite our calls going to voicemail or dropping. Proactive communication means informing guests before issues arise, not dodging responsibility after. I’ve used Booking.com for 20 years, and this is hands-down the worst stay I’ve ever had. I’m filing a complaint and urge others to steer clear of this chaotic, unprofessional property.
Aspens by Whistler Premier delivered the most infuriating and disorganized stay I’ve ever experienced. The front desk was beyond useless—rude, unhelpful, and seemingly discriminatory, as they actively assisted local guests while ignoring us. We were never told check-in was self-service, leaving us stranded without guidance. Their vague booking confirmation mentioned an “online registration form” but failed to clarify it was mandatory for check-in, forcing us to scramble. Requiring credit card details again (despite Booking.com already having them) felt suspicious and poorly managed. The check-in took an unacceptable 45 minutes because the emailed instructions omitted the room access code. Even worse, the door code changed without warning on day two, locking us out. Their response? A flimsy claim about “system issues” and “effective communication,” despite our calls going to voicemail or dropping. Proactive communication means informing guests before issues arise, not dodging responsibility after. I’ve used Booking.com for 20 years, and this is hands-down the worst stay I’ve ever had. I’m filing a complaint and urge others to steer clear of this chaotic, unprofessional property.
Thank you for sharing your experience, Kam Wing. We're truly sorry for the frustration you experienced during check-in. We understand how frustrating it must have been to arrive and feel ignored. We want to clarify that the front desk at The Aspens is a separate operation and not affiliated with our team. Unfortunately, they are not able to assist with check in for our units, which added confusion on your part. The reason for the delay in receiving your arrival instructions was due to the online registration form not being completed ahead of time. This is a mandatory step prior to us providing the remote check in instructions. It was never our intention to ruin your well deserved vacation and our team would love to welcome the opportunity in working with you personally to ensure that your next stay leaves more memorable mentions with respect to your needs!
Thank you for sharing your experience, Kam Wing. We're truly sorry for the frustration you experienced during check-in. We understand how frustrating it must have been to arrive and feel ignored. We want to clarify that the front desk at Th… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewEverything. The condo had everything anyone could need, even a diffuser for the hair dryer, great for the curly haired gals. Provided enough coffee for a day or 2 so no need to shop immediately. Did not get to use the pool or hot tub this time but have in the past. People seem to enjoy the amenities. Parking was great. Even have outlets in the parking garage for Ebike charging
If you don’t like kids making noise, in the pool, hallways, this may not be for you.
We are so pleased to learn that you enjoyed your overall stay, Tammie, and we're sorry about the noise disturbance. We hope to welcome the opportunity to host you again in a very near future!
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewIt is a nice location with an outside pool and hot tub.
It is declared as a suite for 6 adults, but it is only for 4 adults. The two „queen-size“ beds are only 90cm. Furthermore one of the beds weren’t prepared when we arrived. And there was no cover for one blanket. We asked for one but didn’t get one. The suite smelled of weed when we arrived and there were weed-left overs on the table.
Thank you for your feedback and we are sorry for the inconvenience you experienced during your stay. We always aim to be as transparent as possible with respect to our listings and had we known more about your needs and preferences during your booking process, our agents would have been more than happy to help you find the perfect fit for your stay. We would love to welcome the opportunity in working with you on a more personal level and earn your confidence with your next travel experience!
Thank you for your feedback and we are sorry for the inconvenience you experienced during your stay. We always aim to be as transparent as possible with respect to our listings and had we known more about your needs and preferences during y… Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewIt gave me a nostalgic feel for family holidays I went on in the 90s and had a more genuine feel compared with some of the bland, modern rooms I'd looked at.
The check in experience was poor. I received multiple spam messages and marketing for future stays through Booking.com and also the email address I had to provide for pre-check in before I'd even stayed. There is no in-person check in and, despite what the instructions and app says, your room code is not provided through the 'portal' - you have to sit and wait for an email to be sent manually. It should be made clear that the "pre check-in" is actually the mandatory check in and that you have to provide your credit card details through a dodgy looking website. The room was not well maintained - handles tended to fall off and electricals not work but it was a fun stay nevertheless.
Thank you for sharing your honest feedback. We’re glad to hear you enjoyed the nostalgic feel of the property and that it brought back fond memories of family holidays. We’re very sorry, however, for the frustrations you experienced with the check-in process, email communication, and maintenance issues in the room. Your comments are valuable and will be shared with our team to improve the guest experience and clarify instructions for future stays. We appreciate you taking the time to let us know and are happy you were still able to enjoy your stay overall.
Thank you for sharing your honest feedback. We’re glad to hear you enjoyed the nostalgic feel of the property and that it brought back fond memories of family holidays. We’re very sorry, however, for the frustrations you experienced with th… Show more
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewSpacious, well equipped condo a short walk to the Blackcomb gondola and town centre. Very comfortable, huge bed. Nice patio with bbq. Comfortable lounge area. Door opened with a key code and you register before and get it sent to you so no check in.
Car parking was expensive in an underground car park. There were no simple instructions for using the lounge tv only loads of complicated manuals. We couldn't sort it out so used small one in the bedroom.
We always appreciate guest feedback and thank you for sharing your review, Sandra. We’re sorry we fell short of perfect but glad you enjoyed your overall stay. We are continually upgrading our facility and will use your comments to better future guest experiences. We look forward to hosting you again in the future!
We always appreciate guest feedback and thank you for sharing your review, Sandra. We’re sorry we fell short of perfect but glad you enjoyed your overall stay. We are continually upgrading our facility and will use your comments to better f… Show more
Reviewed: 30 April 2025 · Stayed in April 2025
Verified reviewLocation is conveniently located at the base of the Blackcomb Gondola. The ski valet is convenient, and the Jacuzzi/pool area is nice.
Bath towels could be replaced. Parking should be included.
Thank you for taking the time to share your experience with us during your stay at our accommodations, Tim! The happiness of our guests means everything to us, and we look forward to hosting you again in the future! Thank you for your support - we appreciate it immensely!
Thank you for taking the time to share your experience with us during your stay at our accommodations, Tim! The happiness of our guests means everything to us, and we look forward to hosting you again in the future! Thank you for your suppo… Show more
Reviewed: 28 April 2025 · Stayed in April 2025
Verified reviewNothing Worst stay ever
Did not like anything. The carpet was dirty and has a hole. The mattress was uncomfortable. The couch was ripped, old, and uncomfortable. The extra pillow was ripped. One of the stove lementst was not working.. Booked for two nights but moved out just after the first night. The whole condo was never upgraded.
Thank you for your feedback. We’re very sorry to hear about your experience and that the unit did not meet your expectations. Your comments have been shared with our team to address the issues you mentioned. We appreciate you bringing this to our attention and apologize for the inconvenience you faced during your stay.
Thank you for your feedback. We’re very sorry to hear about your experience and that the unit did not meet your expectations. Your comments have been shared with our team to address the issues you mentioned. We appreciate you bringing this … Show more
Reviewed: 12 April 2025 · Stayed in March 2025
Verified reviewReviewed: 31 March 2025 · Stayed in March 2025
Verified reviewReviewed: 7 March 2025 · Stayed in March 2025
Verified reviewThe ease of check in/out. The apartment was beautifully remodeled ( looked like in the pictures) . The shower was very modern and well designed, the kitchen as well and the decor was crisp and elegant. And, although the apartment faced the interior courtyard and the pool/tub , it had a nice view of the Whistler mountain and the ski run.
Cleanliness of the fridge ( it had spills from prior tourists) and there was a stale, unpleasant smell in the apartment. These should be easy to fix via airing and inspecting the fridge and taking action . We had to take action ourselves
We thank you again for taking the time to share your valuable feedback with us, Raluca. We're sorry about the unpleasant smell in the apartment and the fridge cleanliness. Please rest assured our housekeeping team will work on these issues to ensure each unit is spotless and comfortable for our guests. We hope to have the pleasure of welcoming you back soon!
We thank you again for taking the time to share your valuable feedback with us, Raluca. We're sorry about the unpleasant smell in the apartment and the fridge cleanliness. Please rest assured our housekeeping team will work on these issues … Show more
Reviewed: 3 March 2025 · Stayed in March 2025
Verified reviewReviewed: 28 February 2025 · Stayed in February 2025
Verified reviewReviewed: 25 February 2025 · Stayed in January 2025
Verified reviewThe recieving of the code to get into our apartment initially wasnt as smooth as we'd hoped, other than that it was fine
Thank you for your review! We’re thrilled to hear that you loved your stay and plan to return. We apologize for the initial issue with receiving the entry code and appreciate your patience. We're glad everything else was great, and we look forward to hosting you again!
Thank you for your review! We’re thrilled to hear that you loved your stay and plan to return. We apologize for the initial issue with receiving the entry code and appreciate your patience. We're glad everything else was great, and we look … Show more
Reviewed: 23 February 2025 · Stayed in February 2025
Verified reviewLocation, bed, apartment set up
Nothing f
We are so pleased to learn that you enjoyed your overall stay, Nicholas, and we hope to welcome the opportunity to host you again in a very near future!
Reviewed: 21 February 2025 · Stayed in February 2025
Verified reviewVery clean, Amazing location
We thank you again for taking the time to share your valuable feedback with us, Kyle. We hope to have the pleasure of welcoming you back soon!
Reviewed: 18 February 2025 · Stayed in February 2025
Verified reviewReviewed: 4 February 2025 · Stayed in January 2025
Verified reviewExcellent location
Very expensive
Hello Wolfram, Thank you for taking a moment to share your experience at Whistler Premier. We are so pleased to hear you found our accommodations to your liking. We look forward to welcoming you back again soon.
Reviewed: 29 January 2025 · Stayed in January 2025
Verified reviewAppreciated the courtesy coffee
Easy to find information on how the shuttles worked would have been helpful.
We always appreciate guest feedback and thank you for sharing your review, Trish. We’re sorry we fell short of perfect but glad you enjoyed your overall stay. We hope to welcome you back again in the future.
Reviewed: 24 January 2025 · Stayed in January 2025
Verified reviewLocation.amazing
Would good if they provided the basics such as cleaning products for kitchen. The bed in bedroom had a weird split in thr bed
We always appreciate guest feedback and thank you for sharing your review, Alex. We’re sorry we fell short of perfect but glad you enjoyed your overall stay. We are continually upgrading our facility and will use your comments to better future guest experiences. We look forward to seeing you again soon!
We always appreciate guest feedback and thank you for sharing your review, Alex. We’re sorry we fell short of perfect but glad you enjoyed your overall stay. We are continually upgrading our facility and will use your comments to better fut… Show more