Reviews of River Rock Casino Hotel 4 stars

Location to airport and that it had a pool and Starbucks. Beds were comfortable

That it has no shuttle to and from the airport, you cannot access the restaurants that are the most kid friendly as they are through the casino and so you have to order room service but it comes cold and options are limited. We had a long wait until our flight so I asked for a late checkout, was told I needed to check the day of checkout just to be told no because hotel is full. If you cannot do it just say no from the start, asking us to wait until day of checkout made it hard to organise the next day. I was told no because the hotel was full but I could book a room for another night online. Also was told that you don’t store luggage in a secure room, just behind the counter. When we asked another staff, you do store it behind the counter.

The bed was comfortable. Near a station. Some staff were very kind.

Very noisy: I could hear my neighbors conversations, the ding of the elevator, the train, the planes. I couldn't sleep because it was so noisy. Also, every time I went to the front desk, there was a long line with only one staff frantically working. I was put in an accessible room though I didn't book one. There was no tub, rather it had a bench and handheld shower. I had requested an early check in , in advanced, because my overnight flight from Asia arrived in the morning. Everyone in line before me was given a room but I was told to come back at 4pm. To access the food court you must actually enter the casino which requires waiting in a line to have ID checked.

Convient location with decent food options. Nice view into marina

Extra charges. Total cost more than booking app total, they included the resort and destination fees with taxes but don't include system fees daily as well as daily deposits..lots of hidden charges. Read the small print. Beds old, carpet sticky, fridge not cold, bathrooms have lots of black mold type spots, small elevators for such a large number of people. Definetly expected more for the price. Staff were friendly and helpful though.

Room was great, beds were comfy. Nice bathroom.

Pricey. Casino doesn't offer free alcohol while gambling.

Location is great! The hotel is beautiful

The elevators went down and the staff at reception was NOT helpful nor could we get to our room as there was no way to our floor- we got trapped in the stairwell (where a huge spider was- reported to security afterwards- they laughed at us- even though it us in the stairwell and caused us to be scared-) this event took us 1h30min to resolve- to get access to our room. Again the reception dismissed our concerns and was obviously annoyed. Very unprofessional lady. She should if ENSURED we could get to our room not just tell us to take the stairs- then find out we were trapped in the stairwell.

Location is great. We are transiting from YVR to Victoria. It is a perfect connecting spot with Skytrain station and bus terminal to the Ferries there. There's an authentic Cantonese restaurant just beside the hotel. And one can always find something to eat in the Casino's food court till 3am if they arrive via a late flight.

Location next to skytrain

Food options poor

Location and facilities

None

comfortable beds

mold on the shower tiles, water wouldn’t get hotter than luke warm, not close to any amenities

Close to trains, pool

Restaurant I can take my kids was in the casino and I could not take them. Ordered room service and the food was terrible No shuttles to the airport. Cheaper hotels down the road have shuttles

Room was comfortable but a little small for 3 adults. Close to airport and sky train station right at the door was great.

Close to Lite Rail to get DTown

unfriendly Staff, room not clean, dishes left in hallway entire time there(3 days) Property is starting to look run down…carpets worn out in hallway. Value not there!!!!