Reviews of The Cambie Hostel Seymour 1 stars
515 Seymour Street, V6B 3H6 Vancouver, Canada
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Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReceptionist was very kind and helpful.
The room was situated directly above a bar operated by the same owners, and the music was so loud that the entire room vibrated. The only window overlooked the bins, and when the bar closed, the noise from cleaning, combined with the smell of rubbish, drifted into the room. Additionally, the staff member delivering towels knocked and then entered almost immediately without allowing time for a response. Most concerning of all, the fire detector in the room was missing.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewTiny room. Uncomfortable bed. Staff and location were decent however.
Zero value for money. 990 CAD for three nights in a uncomfortable loud room.
Dear Declan, Thank you for your honest feedback. We're truly sorry to hear that your stay did not meet expectations, especially regarding room size, comfort, and value. We understand how frustrating it must have been, and we appreciate you recognizing the efforts of our staff and the convenience of our location. Your comments have been shared with our team, and we’re reviewing pricing and room setup to ensure a better experience for future guests. We sincerely apologize and hope you’ll consider giving us another chance down the line. Best regards.
Dear Declan, Thank you for your honest feedback. We're truly sorry to hear that your stay did not meet expectations, especially regarding room size, comfort, and value. We understand how frustrating it must have been, and we appreciate … Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewGreat Kitchen
Rooms are too small.
Dear Dmitriy, Thank you for your review. We're glad you enjoyed the kitchen and found our location convenient. We appreciate your feedback about the room size, it’s something we’re actively working to improve where possible. Your insights help us continue refining the guest experience, and we hope to welcome you back for a more comfortable stay in the future.
Dear Dmitriy, Thank you for your review. We're glad you enjoyed the kitchen and found our location convenient. We appreciate your feedback about the room size, it’s something we’re actively working to improve where possible. Your insigh… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe location is great. Walking distance to places and sights. The young gal at the desk was very nice and helpful.
I'm older, 60+, and I'm visiting a friend in WA so, I thought I'd experience Vancouver over a little more than 24 hours. I chose the Cambie because it's so near to places I wanted to see and it was cheap. I hadn't stayed in a hostel in over 30 years. That was in Europe. Hostels are for younger folks who don't mind climbing up into a top bunk and sharing bathrooms and such. It's no frills all the way. So, it was doable but, next time I spend the extra dough and go soft. For younger, solo or travellers with partners, it's ok.
Dear David, Thank you for sharing your thoughtful reflections. We're glad our location and front desk service made your short visit to Vancouver enjoyable. It’s always a pleasure to host guests who are exploring the city, even if it’s been a few decades since your last hostel stay! We understand that hostels aren’t always the perfect fit for everyone, especially when it comes to shared spaces and bunk beds. Your perspective is appreciated, and we’re grateful you gave us a try. Wishing you safe travels and a relaxing time with your friend in Washington!
Dear David, Thank you for sharing your thoughtful reflections. We're glad our location and front desk service made your short visit to Vancouver enjoyable. It’s always a pleasure to host guests who are exploring the city, even if it’s b… Show more
Reviewed: 28 August 2025 · Stayed in July 2025
Verified reviewThis hostel is completely infested with bed bugs! We stayed for one night, with the expectation that we would return for another 2 nights later in our trip (post visiting Vancouver Island). When I woke up in the morning my bed was covered in blood and squashed bedbugs that I had been rolling in all night. I took photo evidence and physical proof of bedbugs down to reception where I spoke to the manager Jose Ponte on the phone. He told me that I would get a full refund for my stay and was able to cancel my upcoming booking for free. It has been nearly a month and they have not authorised the refund despite booking.com reaching out to them. The best part is that they knew about this issue all along. After getting off the phone with Jose the lady on reception said "Im sorry about this issue, yeah we would have to completely close down our operations to sort the issue". This was a budget option for our trip but its not worth it. The rooms have barely enough space for 2 people to stand in and the facilities are cramped. I rebooked at a different hotel the next day for £50 more than what I originally paid and it was a much better experience. Do not stay here. (The pictures were taken of the bed in the room and the photo of the bed bugs was taken on their stair case next to their events board so it can be identified)
Dear Joe, We completely understand your frustration. Unfortunately, the payment was made directly to Booking.com and not to us, which means that the refund must be issued by them. We immediately contacted Booking.com and informed them about the situation to support you as much as possible. Throughout our communication with you, we did our best to assist, which is why we are surprised to see this review. We understand that your disappointment comes from not yet receiving the refund, but please know that we have done everything within our control to help you. We welcome more than 400 different guests every week, and unfortunately, situations like this can occasionally happen. However, I can assure you that it is the exception rather than the rule. We are proud to be the most affordable accommodation in downtown Vancouver, giving hundreds of travelers the opportunity to stay in the heart of the city at an accessible price, while other accommodations may charge $500–$600 per night. Please rest assured that our team works hard every day to maintain our building clean and comfortable for all our guests. All the best, The Manager
Dear Joe, We completely understand your frustration. Unfortunately, the payment was made directly to Booking.com and not to us, which means that the refund must be issued by them. We immediately contacted Booking.com and informed them abo… Show more
Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewlocation
all good
Dear Rahul, Thank you for taking the time to share your experience with us. We're glad to hear that you found the location and cleanliness to be excellent, those are two areas we take great pride in. We also appreciate your comments on comfort and facilities, and we understand your point about the pricing feeling slightly high for what was offered. Your feedback helps us continue improving, and we’re always working to ensure our guests feel they’re getting great value. We hope to welcome you back again soon and provide an even better experience next time. Cheers!
Dear Rahul, Thank you for taking the time to share your experience with us. We're glad to hear that you found the location and cleanliness to be excellent, those are two areas we take great pride in. We also appreciate your comments on … Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewLocation
Unfriendly staff, lack of lift, dirty washroom, dirty room, only one washroom for one floor, broken window, old sheets, no storage
Hello Katarzyna, Thank you for your feedback. We are very sorry to hear that you had such a poor experience, and we sincerely apologize for all the issues you encountered during your stay. This is not the standard we strive for. We are extremely concerned by your comments regarding unfriendly staff, dirty washrooms and rooms, broken windows, old sheets, and a lack of storage. We are immediately addressing these issues with our management and housekeeping teams to ensure they are corrected. We understand that these problems, combined with a lack of an elevator and a single washroom per floor, made for an uncomfortable stay. We appreciate you bringing these serious concerns to our attention so we can take immediate action. The Cambie Hostel Front Desk Team
Hello Katarzyna, Thank you for your feedback. We are very sorry to hear that you had such a poor experience, and we sincerely apologize for all the issues you encountered during your stay. This is not the standard we strive for. We are ext… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewGreat location, felt very safe, comfy bed. Fun bar downstairs. Luggage storage was super helpful as I had a late night flight day of checkout and didnt want to be lugging around my suitcase all day. I loved the exposed brick and historic look of the building. Bathrooms were always clean. Stayed here once before and am looking forward to a third stay. Close to the skytrain and bus stops. Forgot to pack towel and was able to rent one.
No complaints. It was great.
Hello Jennifer! thanks for your review! We're thrilled to hear that you had a great time during your second stay with us and that you're already looking forward to a third. We're delighted you loved our great location and found it convenient for public transit. It's fantastic that you felt very safe and that your bed was comfy. We're also happy that our luggage storage and towel rental were so helpful. We love that you appreciated the exposed brick and historic look of our building. We look forward to welcoming you back for another great stay! Cheers!
Hello Jennifer! thanks for your review! We're thrilled to hear that you had a great time during your second stay with us and that you're already looking forward to a third. We're delighted you loved our great location and found… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in July 2025
Verified reviewReviewed: 18 August 2025 · Stayed in June 2025
Verified reviewThe location was very convenient to the metro (to airport), buses and ferries. I was arriving at the cruise dock and hostel was just a few blocks away. I had a private room.
Hello Ann! Thank you for your fantastic rating! We're thrilled to hear you had such a convenient stay. It's great to know our location was perfect for your travel needs, with easy access to the metro, buses, and ferries, and that you could walk from the cruise dock. We're also glad you found your private room comfortable and our staff, cleanliness, location, facilities, and value for money deserving of a perfect score. We hope to welcome you back again soon. The Cambie Hostel Front Desk Team.
Hello Ann! Thank you for your fantastic rating! We're thrilled to hear you had such a convenient stay. It's great to know our location was perfect for your travel needs, with easy access to the metro, buses, and ferries, and that y… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewNo good staff 😕
No cleaning
Dear Yasir, Thank you for your feedback. We sincerely apologize that you were not satisfied with your stay. Your low ratings for staff and cleanliness are very concerning to us, as these are areas we take very seriously. We are reviewing our staff training and cleaning procedures to ensure we provide a more positive experience for all our guests. We regret that we fell short of your expectations and hope you'll consider giving us another chance in the future. Warm regards, The Front Desk Team.
Dear Yasir, Thank you for your feedback. We sincerely apologize that you were not satisfied with your stay. Your low ratings for staff and cleanliness are very concerning to us, as these are areas we take very seriously. We are reviewing ou… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewcheck in was very smooth, bed was comfortable, luggage storage, nice bar connected to the hostel. Front desk was accommodating and pleasant. Bathroom was clean. Easy 30 minute metro ride to the airport, I took the first available trip in the morning and made my 7am flight with checked bag with time to spare.
the bunk bed was comfy but a bit flimsy. i was on the top, and could feel the bed moving when the other person moved at night.
Dear Guest, thank you for your detailed feedback and high ratings! We're so pleased to hear that your check-in was smooth and that you found the staff accommodating and pleasant. It's great to know that you found your bed comfortable, the bathroom clean, and our luggage storage convenient. We appreciate you mentioning the ease of getting to the airport via the metro. We also note your feedback about the top bunk feeling a bit flimsy and moving when the other person moved. We will look into this issue to improve the stability of our bunk beds. We hope you had a great time in Vancouver and will stay with us again. Warm regards, The Front Desk Team.
Dear Guest, thank you for your detailed feedback and high ratings! We're so pleased to hear that your check-in was smooth and that you found the staff accommodating and pleasant. It's great to know that you found your bed comfortabl… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewI liked the staff for sure, and the fact it is the upstairs to a bar/restaurant. The beds were also comfortable, and linens were clean.
1. No accessibility, and if you have extremely heavy luggage you have to haul it up at least one flight of stairs. 2. The storage they use for luggage is downstairs and extremely dingy, smelly and moldy. You are only allowed to use it for part of a day and then they charge you. 3. There isn't anything very interesting about it, just rooms and a bathroom (whereas most hostels I've stayed at at least had rec rooms, interesting art, things to do, etc.) 4. For what it is and what it offers I thought it was overpriced by about 20%. These are very specific things that affected my trip, I don't believe other travelers will be as nit picky as I was.
Hello Kendra, thank you for your honest feedback. We're glad to hear that you liked our staff and found the beds and linens to be clean and comfortable. We appreciate you taking the time to share both the positives and the areas where we can improve. We sincerely apologize for the inconvenience you experienced with the lack of an elevator and the condition of our luggage storage area. We understand that carrying heavy bags up the stairs can be difficult, and we appreciate you bringing the state of the storage area to our attention. We are actively looking into solutions to address this. We also appreciate your comments about the general atmosphere and value for money, as this helps us understand how we can better meet the expectations of our guests. Your feedback is very valuable to us, and we hope you'll consider staying with us again in the future.
Hello Kendra, thank you for your honest feedback. We're glad to hear that you liked our staff and found the beds and linens to be clean and comfortable. We appreciate you taking the time to share both the positives and the areas where w… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewThe hostel was in a great neighbourhood and very easy to check-in. I chose a 2-bed female dorm room to save costs and only had a roommate on one evening. Bed was reasonably comfortable and I slept pretty well; it was not too loud in the hostel. I was only really inside when I needed to sleep so I can't comment much otherwise.
It looked as though the men's washroom had undergone a renovation recently, whereas the womens had not. The bathroom was fine overall, but given the old stalls and design, it will be much better when they renovate it to be aesthetically as nice as the men's. There was also quite a lot of women's hair left over on the top bunk bed from previous guests, so I chose the bottom bunk instead.
Hello Jaimee, thank you for your review. We're so glad you had a positive experience with our staff and found our location to be great. We're also happy to hear that you found your bed reasonably comfortable and that you slept well, we apologize for the oversight with the cleanliness of the top bunk. We will be speaking with our housekeeping team to ensure this does not happen again. We also appreciate your feedback on the women's washroom. We are currently in the process of planning renovations for the women's facilities to match the aesthetic of the men's, and your comments reinforce the importance of these improvements. We hope you'll choose to stay with us again on your next visit to Vancouver. Cheers!
Hello Jaimee, thank you for your review. We're so glad you had a positive experience with our staff and found our location to be great. We're also happy to hear that you found your bed reasonably comfortable and that you slept well,… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewThe staff were very according and the manager was beyond helpful to our needs
Our room had bed bugs and was very tiny and cramped. Didn’t look like the photos
Dear Guest, Thank you for taking the time to leave your feedback. We would truly appreciate the opportunity to get in touch with you regarding your experience. However, since your review was posted anonymously, we are unable to reach out directly. Please know that we work hard every day to ensure a clean space and provide excellent customer service for all our guests. We value your opinion and hope to have the chance to welcome you again and offer you a better experience. Warm regards,
Dear Guest, Thank you for taking the time to leave your feedback. We would truly appreciate the opportunity to get in touch with you regarding your experience. However, since your review was posted anonymously, we are unable to reach out d… Show more
Reviewed: 22 July 2025 · Stayed in June 2025
Verified reviewStaff is awesome!
I saw a staff member throwing away in the kitchen sink a huge amount of dish soap just because it didn’t fit the detergent bottle in the sink he was refilling; such a waste and awful for the environment.
Thank you so much for your review, Bernardo! We're thrilled you had an excellent stay and appreciated our location, cleanliness, and staff, your recognition truly means a lot to our team. We're also grateful you shared your observation about the dish soap, environmental awareness is important to us, and your feedback will help us be more mindful and reduce waste going forward. Looking forward to welcoming you again!
Thank you so much for your review, Bernardo! We're thrilled you had an excellent stay and appreciated our location, cleanliness, and staff, your recognition truly means a lot to our team. We're also grateful you shared your observat… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewInfested with bedbugs and loud AF until midnight. I can forgive the noise for the price, but the sanitation makes this place unsuitable for human habitation. You'll see reviews almost 10 years into the past with previous bedbug issues, and I'm sad to report as of 2025, they continue to be infested. The top sheets look clean, but you will not be able to see the bedbugs until it's too late. They do not fully strip the mattresses, and keep perpetual linen wrappings on them unchanged. We saw mice scampering the kitchen as well. I've been bitten by their bedbugs and will now have to try to decontaminate or risk spreading to my own home. Not to mention the possibility of disease transmission. When confronted with the bedbug infestation, the manager Jose offered a 25CAD gift card for Malone's a bar next door that they shill a lot. Jose made no attempt to address the actual problem, no promises of applying pest control measures, no suitable remedies for the situation. 10 years of this and it's no wonder they still have mice and bedbugs. The rooms are also unbearably hot with no AC. Again that can be forgiven for the price but the infestation, risk of disease, contamination and danger to the general Vancouver population is unacceptable. For your peace of mind, stay anywhere else.
Hello Paul, We're deeply sorry to hear about your experience. Your feedback is extremely serious and has been escalated immediately to our management team. Sanitation and comfort are fundamental priorities, and we regret that your stay fell so far below expectations. We're reviewing our pest control protocols and facility standards to ensure the health and safety of every guest. Thank you for bringing this to our attention, we sincerely apologize and are committed to addressing these concerns thoroughly and transparently. Best regards. The Cambie Hostel Downtown Staff.
Hello Paul, We're deeply sorry to hear about your experience. Your feedback is extremely serious and has been escalated immediately to our management team. Sanitation and comfort are fundamental priorities, and we regret that your stay… Show more