Reviews of Cascade Lodge suite WIFI 2 hot tubs pool gym sauna bike and ski storage room 4 stars
4315 Northlands Boulevard, V0N 1B0 Whistler, Canada
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Reviewed: 25 July 2025 · Stayed in June 2025
Verified reviewN/A
Bedsheet was dirty, tub was full of hair, blood in sink. Talk to receptionist, she said unit is privately owned, I contacted booking.com and owner. No one and the phone. I left the place and stayed in different hotel.
HI Naeem: Before each check in we take photos of our unit. We have photos of the unit before you entered to stay and everything was cleaned to perfection. What you are saying in not true and you were asking for a refund at the front desk even before you checked in. We know that what you are saying is not true and have sent the photos to Booking.com time stamped so that they can see how you are not telling the truth.
HI Naeem: Before each check in we take photos of our unit. We have photos of the unit before you entered to stay and everything was cleaned to perfection. What you are saying in not true and you were asking for a refund at the front desk … Show more
Reviewed: 3 July 2025 · Stayed in July 2025
Verified reviewLate checkout granted by the owner, much appreciated.
Parking is expensive
Parking is the same throughout Whistler.
Reviewed: 21 May 2025 · Stayed in May 2025
Verified reviewNot overly impressed - I would rate it a 3 star
Pool and hit tub dirty, security sitting in gym on her phone, water resident mat in gym was soaked with water and dirty, handy man walked through the front lobby with a toilet seat Not very classey
Since you left our room in a bad state I can say we are not overly impressed with you either. I will send this on to the hotel management for review. Our room was perfect as we do the check in before you come and check the room to make sure it is impeccable. We normally get between and 8 and a 10 for our reviews. Funny how yours was a 3 rating. I would have rated you low for our room if I was able to rate you!
Since you left our room in a bad state I can say we are not overly impressed with you either. I will send this on to the hotel management for review. Our room was perfect as we do the check in before you come and check the room to make su… Show more
Reviewed: 8 February 2025 · Stayed in January 2025
Verified reviewReviewed: 26 January 2025 · Stayed in January 2025
Verified reviewReviewed: 5 January 2025 · Stayed in January 2025
Verified reviewReviewed: 27 December 2024 · Stayed in November 2024
Verified reviewGreat location and price.
Wish the check out was 1hr later and check in was 1hr earlier, also it would be nice to have parking included with the stay.
Reviewed: 16 December 2024 · Stayed in December 2024
Verified reviewReviewed: 20 October 2024 · Stayed in October 2024
Verified reviewLocation, hot tub, pool
Noisy AC in the room Room need renovation Old carpet
Hello Zoran: The carpet was just replaced a year ago. The cleaning is done by professional cleaners and is re-checked by us the owners so the cleanliness is 100%. The AC in the room is the same as the whole Cascade Lodge and is simply an air conditioner. Did you not have the heat on as it is the fall? You are welcome to close the bathroom door if you are not happy with heat or AC. We stay at our unit and do not have problems with AC or heat noise. I am not quite sure what you are talking about here. The facilities are great with two hot tubs and a beautiful pool.
Hello Zoran: The carpet was just replaced a year ago. The cleaning is done by professional cleaners and is re-checked by us the owners so the cleanliness is 100%. The AC in the room is the same as the whole Cascade Lodge and is simply an … Show more
Reviewed: 29 September 2024 · Stayed in September 2024
Verified reviewReviewed: 3 September 2024 · Stayed in August 2024
Verified reviewLocation Central Room I had was noisy-next to main road. Could hear traffic noise. Studio ok but needs re-fresh. Tired looking Kitchen essentials good.
See above Parking available -but did not disclose the fee-until I checked in. The parking fee (23.00) a day should be indicated when advertising the property.
Reviewed: 2 September 2024 · Stayed in September 2024
Verified reviewGreat location, nice pool
The room was next to the main road so was loud with the windows open. The AC was too loud to keep running with the windows shut.
Reviewed: 1 September 2024 · Stayed in August 2024
Verified reviewReviewed: 6 August 2024 · Stayed in August 2024
Verified reviewCentrally located, comfortable bed, mini kitchen
Bathtub backed up when showering and air conditioning did not work well.
Reviewed: 27 July 2024 · Stayed in July 2024
Verified reviewReviewed: 8 July 2024 · Stayed in July 2024
Verified reviewLoved the location and staff at front desk
Cleaning was minimal… baseboards in bathroom were sketchy and chipped paint. It would have felt better if the room was painted - it looks tired.
Baseboards are washed when we washed the bathroom floors each clean! Unit has been painted 1 year ago!!!! Your comments are invalid.
Reviewed: 22 April 2024 · Stayed in April 2024
Verified reviewReviewed: 5 April 2024 · Stayed in March 2024
Verified reviewThe location was good, the bed was comfy, and once we got inside check in was easy.
The public spaces (sauna and changeroom) were quite dirty, some parts of our room were dirty (hairs in the fridge, mildew-smelling towels), the heater was extremely loud and clunky when it would turn on in the middle of the night, the check in instructions weren't clearly outlined before the stay, parking was quite expensive (I realize this is a whistler thing)! And our key card seemed to stop working right at 10am on the dot - while this is checkout time, I had left my jacket and coffee in the room while loading up the car before running back to grad them before checking out. Our room was quite far from the front desk, so it was just an extra annoyance.
Dear Leslie: The cleaning staff do a thorough clean and we have never had issues with their cleaning. The towels are washed thoroughly through the cleaning service and we have never had issues there either. We are a regular 10 for reviews and don't have issues. The key card is programmed through the hotel so if you need back in to the unit you can have access again through the front desk just let them know what you need. Thank you.
Dear Leslie: The cleaning staff do a thorough clean and we have never had issues with their cleaning. The towels are washed thoroughly through the cleaning service and we have never had issues there either. We are a regular 10 for revie… Show more
Reviewed: 2 April 2024 · Stayed in April 2024
Verified revieweverything is beautiful
Reviewed: 29 March 2024 · Stayed in March 2024
Verified reviewThe heating machine is very noisy, I wake me and my girl friend up several times during the night when it turns on, probably isn’t all the rooms like that but my was horrible …
Reviewed: 9 March 2024 · Stayed in March 2024
Verified reviewReviewed: 7 February 2024 · Stayed in February 2024
Verified review