Reviews of The Franklin Hotel
The Franklin Hotel 193-195 Water Street, A1C 1B4 St. John's, Canada
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Reviewed: 9 September 2025 · Stayed in September 2025
Verified reviewReally enjoyed the self-check-in and how easy the entire process was. Room was very clean and super comfortable, and the owners were responsive to my questions and accomodations. Access to a patio was greatly appreciated and I enjoyed sitting out there in the evenings.
Could have maybe used a microwave as there was a fridge, but that is very minor and did not affect my stay.
Reviewed: 8 September 2025 · Stayed in September 2025
Verified reviewLocation was perfect. The room was nice and spacious, bathroom was clean. Everything was clean.
Nothing
Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewConvenient to downtown, walkable to many locations
Above a late night bar/restaurant . Bare bones no real comfort for sitting and relaxing (one hard desk chair). Coffee station inadequate , old creams that curdled the instant coffee.Hooks on the bathroom door were missing . Nothing to set our luggage on for accessibility.
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in July 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in July 2025
Verified reviewThere was no breakfast or services at the hotel.
I was not given the correct code to access my room key when I arrived after a very long day of travelling.
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in June 2025
Verified reviewWe enjoyed our stay and would book here again.
Stairs...lol
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewLocation was responsive to messages and room was clean and the location was great.
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewthey don’t have any microwave in the rooms we have to go outside to warm up for our food
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewThe location was perfect, just a 10-minute walk from the conference centre. The room was spacious, and the shower was lovely. I called the number provided once during my stay, and the lady who answered was responsive and very nice.
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewRoom was a good size, clean and great location.
There was very little extras. There was a tv but you needed to access your own streaming service, there was tea but no milk. Getting into the place was difficult as the code had changed for the front door but I wasn't informed. Once I understood the process it was fine
Reviewed: 20 March 2025 · Stayed in March 2025
Verified reviewGreat location, comfortable bed, clean.
No assigned parking outside and ended up getting a $75 parking ticket. However, I spoke to the manager and they offered a complimentary upgrade on our next stay. Make sure you ask for a parking pass 🙂
Hello Steve, thank you for your kind review. Unfortunately, downtown businesses do not tend to have passes or any spaces for guests, customers or staff for parking right on Water Street. However, we are looking into obtaining passes for a nearby parking lot during the busy summer months. We very much look forward to welcoming you again when you return.
Hello Steve, thank you for your kind review. Unfortunately, downtown businesses do not tend to have passes or any spaces for guests, customers or staff for parking right on Water Street. However, we are looking into obtaining passes for … Show more
Reviewed: 19 August 2024 · Stayed in August 2024
Verified reviewGreat location. Good communication in advance of arriving. Easy to access the front door and room.
The internet/wifi was non-existent in the room. Communications with the hotel contact did not yield a response. Cleaning staff were supportive in also trying to reach out to the property but no response received during a week long stay. If you need internet during your stay this is not the place for you.
Hello Ryan, Thank you for your review and the positive comments made. I am sorry to hear that you had troubles connecting to our complimentary WiFi. Given the strong positives you mentioned, a score of 4 is disappointing and can be damaging to a small business, but we will certainly take what you have said here publicly onboard. Thank you and best wishes.
Hello Ryan, Thank you for your review and the positive comments made. I am sorry to hear that you had troubles connecting to our complimentary WiFi. Given the strong positives you mentioned, a score of 4 is disappointing and can be damag… Show more
Reviewed: 7 August 2024 · Stayed in August 2024
Verified reviewReviewed: 27 June 2024 · Stayed in June 2024
Verified reviewYou can’t beat the location. Right downtown in the heart of the action. It’s above a trendy Mexican restaurant on a busy street, but we didn’t hear a sound when we wanted to sleep. There is a TV that allows you to use your own subscriptions for different streaming service like Netflix and Prime, but does not have cable or local TV. We also some issues with the wall mounted AC unit starting on the second night, but the temperature outside dropped, so we didn’t look into it and it disrupt our stay. Super clean and funky place. Didn’t meet any staff as it’s all coded entry for from door and the little lock box to get your swipes for your unit. Welcome to the future. Would definitely recommend The Franklin. We had a lovely stay.
No local TV or cable. The AC situation probably could be addressed with a small instruction or trouble shooting manual mounted beside the remote.
Thank you so much Craig. Your comments are very kind and helpful. We look forward to hosting you again! Best wishes, The Franklin