Reviews of Pendray Inn and Tea House 3 stars
309 Belleville Street, V8V 1X2 Victoria, Canada
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewBeautiful outside and inside. Room was large and well furnished. Service was exceptional. Breakfasts were excellent. Scottish high tea experience was a treat. Location on inner harbor in quieter area was ideal.
Not a thing.
Dear William, Thank you so much for your wonderful review and for choosing to stay with us. We’re delighted to hear that you enjoyed your romantic getaway and that everything from the spacious, well-furnished room to breakfast and our Scottish high tea made your stay special. It’s especially rewarding to know that our service and peaceful Inner Harbour location added to your experience. Your kind words and recommendation mean a great deal to us and to our team. We look forward to welcoming you back for another memorable stay in the future! Warm regards, Ashwin Ashok Guest Services Manager
Dear William, Thank you so much for your wonderful review and for choosing to stay with us. We’re delighted to hear that you enjoyed your romantic getaway and that everything from the spacious, well-furnished room to breakfast and our Scot… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewGreat location. Cute room. Fantastic breakfast. Coffee and a mini fridge in the room. Remote control blinds. Great shower. And for a refreshing change - all of the soaps, lotions etc were scent free and really good quality.
Bed was a little hard for my liking but that might be a personal preference thing. Also TV isn’t usually a big concern for us when we stay in a hotel but sometimes you feel like watching something for a few minutes. There was only news channels so it would have been nice to be able to connect my personal Netflix account or something like that.
Dear Shay, Thank you so much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay, especially our central location, comfortable room features, breakfast, and the scent-free amenities. It’s wonderful to know that these little touches helped make your visit more enjoyable. We appreciate your comments regarding the bed and television. Comfort is very personal, and we will certainly keep your feedback in mind as we continue to look for ways to improve. As for entertainment, your suggestion about offering streaming options is very helpful—we recognize how valuable this can be for guests, and it is something we are actively exploring. We truly enjoyed having you with us and hope to welcome you back for another relaxing stay in the future. Warm regards, Ashwin Ashok Guest Services Manager
Dear Shay, Thank you so much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay, especially our central location, comfortable room features, breakfast, and the scent-free amenities. It’s… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in July 2025
Verified reviewCharming, well appointed, comfortable bed, such a great location
Nothing.
Dear Laurie, Thank you so much for your wonderful review and perfect scores! We’re delighted to hear that you enjoyed our charming atmosphere, comfortable accommodations, and central location. Your kind words mean a lot to our team, and we’re so glad we could make your stay such a positive experience. We hope to welcome you back again soon for another memorable visit. Warm regards, Ashwin Ashok Guest Services Manager
Dear Laurie, Thank you so much for your wonderful review and perfect scores! We’re delighted to hear that you enjoyed our charming atmosphere, comfortable accommodations, and central location. Your kind words mean a lot to our team, and we… Show more
Reviewed: 22 August 2025 · Stayed in July 2025
Verified reviewThe location is great. The Inn is absolutely beautiful inside. The breakfasts are amazing. The staff is so helpful and nice
I have nothing negative to say
Dear Vivian, Thank you so much for your wonderful feedback! We are thrilled to hear that you enjoyed our beautiful inn, convenient location, and especially our breakfasts. It’s also wonderful to know that our staff made such a positive impression during your stay. Your kind words mean a lot to our team, and we’re so pleased to know that everything met your expectations. We truly appreciate you taking the time to share your experience and hope to welcome you back again soon for another memorable stay. Warm regards, Ashwin Ashok Guest Services Manager
Dear Vivian, Thank you so much for your wonderful feedback! We are thrilled to hear that you enjoyed our beautiful inn, convenient location, and especially our breakfasts. It’s also wonderful to know that our staff made such a positive imp… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewWe highly recommend the inn! We were greeted warmly with a glass of champagne. The entire staff was very nice and accommodating. The food was delicious and our room was beautiful. We will definitely go back again!!
Dear Susan, Thank you so much for your glowing feedback! We are absolutely delighted to hear that your stay at the Pendray Inn was a “ten.” It’s wonderful to know you enjoyed the warm welcome, delicious dining, and the comfort of your room. Your kind words about our staff mean so much to us — we take great pride in creating a memorable and welcoming experience for all our guests. We’re thrilled that you plan to return, and we can’t wait to welcome you back for another visit! Warm regards, Ashwin Ashok Guest Services Manager
Dear Susan, Thank you so much for your glowing feedback! We are absolutely delighted to hear that your stay at the Pendray Inn was a “ten.” It’s wonderful to know you enjoyed the warm welcome, delicious dining, and the comfort of your room… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe location was perfect, with wonderful views over the inner harbour. The staff were excellent and the breakfast was very stylish.
Dear Claire, Thank you for sharing your kind words about your recent stay with us. We’re so pleased to know you enjoyed our beautiful harbourfront location, the charm of our inn, and the stylish breakfast. Your compliments about our staff truly mean a lot, and I will be sure to share them with the team. We also appreciate your feedback on our facilities and value, as it helps us continue to enhance the guest experience. We’re delighted that you found the Pendray Inn a lovely and characterful place to stay, and we hope to welcome you back again soon. Warm regards, Ashwin Ashok Guest Services Manager
Dear Claire, Thank you for sharing your kind words about your recent stay with us. We’re so pleased to know you enjoyed our beautiful harbourfront location, the charm of our inn, and the stylish breakfast. Your compliments about our staff … Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe inn was charming. The staff were very helpful and the breakfast was amazing.
No elevator.
Dear Susan, Thank you so much for taking the time to share your feedback and for giving us such a wonderful score of 9.0. We are delighted to hear that you found the inn charming, enjoyed our breakfast, and that our staff made your stay memorable. We do understand that the absence of an elevator can be inconvenient for some guests, as our historic property was built in the late 19th century. While it adds to the charm and character of the inn, we always do our best to assist with luggage or any other needs to ensure your comfort. It was truly a pleasure hosting you, and we look forward to welcoming you back for another stay in the future. Warm regards, Ashwin Ashok Guest Services Manager
Dear Susan, Thank you so much for taking the time to share your feedback and for giving us such a wonderful score of 9.0. We are delighted to hear that you found the inn charming, enjoyed our breakfast, and that our staff made your stay me… Show more
Reviewed: 15 August 2025 · Stayed in July 2025
Verified reviewReviewed: 14 August 2025 · Stayed in June 2025
Verified reviewThe property is a beautiful one and very individual. It is in a good location being only a short walk to the main city area of Victoria but very quiet.
The staff here were not as pleasant as at all the other hotels we stayed at on our travels through Canada. We didn’t like that at 9am whilst you’re eating your breakfast, tables are being moved around you for their afternoon tea service. It felt rude and unnecessary at that time. The breakfast menu was very different and although we enjoyed it we heard a fellow diner who was vegetarian for alternatives, but it didn’t sound as this could be easily accommodated. The afternoon tea was pleasant and priced fairly.
Dear Andrea, Thank you for sharing your detailed feedback. I’m glad to hear you enjoyed our unique historic property, quiet location, and afternoon tea. At the same time, I am truly sorry to learn that parts of your experience did not meet your expectations. I regret that our service during breakfast left you feeling uncomfortable. Your comments about staff interactions and the timing of our dining room setup are important, and I will be reviewing this with our team to ensure a more thoughtful and guest-friendly approach moving forward. Regarding dietary options, we do offer vegetarian choices at breakfast. For vegan, gluten-free, or dairy-free meals, we kindly ask that these be pre-ordered so we can properly accommodate them. When a guest is already here, we always do our best to provide suitable alternatives, though it can sometimes be challenging. Your feedback will help us improve communication and ensure everyone has a positive experience. Your insights are invaluable, and I hope we’ll have the opportunity to provide you with a more seamless and enjoyable stay in the future. Warm regards, Ashwin Ashok Guest Services Manager
Dear Andrea, Thank you for sharing your detailed feedback. I’m glad to hear you enjoyed our unique historic property, quiet location, and afternoon tea. At the same time, I am truly sorry to learn that parts of your experience did not meet… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewI liked the location - cute neighbourhood and a short walk to the harbour and downtown. We also enjoyed the breakfast that was included in our stay.
Of course we knew when booking that the building was old and historic (a reason we chose it actually!) but we also expected it to be well-kept and clean, which it was NOT. We stayed in the Amelia Jane Suite and it had three very visible mouse traps in it, which is definitely not what someone wants to see when staying in their hotel room (and an expensive one at that - $500+ for one night). There was also garbage left under the bathroom sink, the room and bathroom were covered in dust, and it was very warm and stuffy due to there being no A/C.
Dear Alexandra, Thank you for taking the time to share your feedback. While I’m glad to hear you enjoyed our location and breakfast, I’m very sorry to learn about the issues you experienced during your stay in the Amelia Jane Suite. Please accept my sincere apologies for the concerns regarding cleanliness and maintenance. The experience you described does not reflect the high standards we strive to uphold, and I regret that we fell short during your visit. I will be personally following up with our housekeeping and maintenance teams to ensure that these matters are addressed immediately. We understand your disappointment and truly regret that your experience did not match the charm and comfort you expected. Thank you again for your feedback—it is invaluable in helping us improve. Warm regards, Ashwin Ashok Guest Services Manager
Dear Alexandra, Thank you for taking the time to share your feedback. While I’m glad to hear you enjoyed our location and breakfast, I’m very sorry to learn about the issues you experienced during your stay in the Amelia Jane Suite. Pleas… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewFabulous location, interesting old house and pleasant staff
Mauve furnishings were not authentic and tasteful
Dear Karen, Thank you for sharing your feedback and for choosing to stay with us. We’re delighted to hear you enjoyed our central location, the charm of our historic house, and the warm service from our team. We appreciate your comments regarding the furnishings. While we aim to preserve the Victorian character of the property, we also strive to incorporate touches that bring comfort and functionality for our guests. Your observations are valuable and will be taken into consideration as we continue enhancing our spaces. We hope to welcome you back for another lovely stay in Victoria. Warm regards, Ashwin Ashok Guest Services Manager
Dear Karen, Thank you for sharing your feedback and for choosing to stay with us. We’re delighted to hear you enjoyed our central location, the charm of our historic house, and the warm service from our team. We appreciate your comments r… Show more
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewThe location is great. The staff were excellent. They were very helpful. The breakfast room is incredible and the breakfast was a 5 star quality. I would highly recommend this beautiful Victoria Inn.
There was nothing I did not like.
Dear Vivian, Thank you so much for your wonderful review and perfect scores across the board! We are absolutely delighted to hear that you had such an enjoyable stay with us. Your kind words about our helpful staff, incredible breakfast, and beautiful location truly mean a lot to our entire team. It's especially rewarding to know that you felt the breakfast was 5-star quality our culinary team will be thrilled to hear that. We’re so pleased we could be part of your memorable experience in Victoria, and we sincerely appreciate your recommendation. It was a pleasure to host you, and we look forward to welcoming you back to the Pendray Inn and Tea House in the future. Warmest regards, Ashwin Ashok Guest Services Manager
Dear Vivian, Thank you so much for your wonderful review and perfect scores across the board! We are absolutely delighted to hear that you had such an enjoyable stay with us. Your kind words about our helpful staff, incredible breakfast, … Show more
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 5 August 2025 · Stayed in June 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewThe location is superb and the house has some excellent features - wrap around verandas, stained glass and wood paneling. The staff were also very-friendly.
Pendray House has seen better days. The carpet in our room had wine and other stains. The wallpaper in the bath was peeling and the grouting discolored. We kept our socks on - it is time for a deep refresh. We had a sea view but only if you stood up.
Dear Archibald, Thank you for taking the time to share your feedback. We're very glad to hear that you enjoyed our location, historic charm, and the friendliness of our staff those are elements we take great pride in. That said, we're truly sorry to hear that your room did not meet expectations. Your comments regarding the carpet, wallpaper, and overall condition of the room are taken seriously, and we agree that these are areas in need of attention. We are currently working on plans to refresh and improve our guest rooms to better reflect the elegance of the house and the quality our guests deserve. We appreciate your honest insights and hope you'll consider giving us another opportunity in the future, once these updates are complete. Warm regards, Ashwin Ashok Guest Services Manager
Dear Archibald, Thank you for taking the time to share your feedback. We're very glad to hear that you enjoyed our location, historic charm, and the friendliness of our staff those are elements we take great pride in. That said, we… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewLocation was amazing, the property was very special, staffs was very helpful and accomodating, breakfast was superb. We had such a lovely stay at this place. We will definitely be back!
Nothing, everything was amazing.
Dear Nadia, Thank you so much for your kind words and perfect rating! We're thrilled to hear you had such a lovely stay and that you enjoyed everything from our unique property and prime location to the breakfast and our helpful team. It means a lot to us that you plan to return we look forward to welcoming you back for another amazing stay! Warm regards, Ashwin Ashok Guest Services Manager
Dear Nadia, Thank you so much for your kind words and perfect rating! We're thrilled to hear you had such a lovely stay and that you enjoyed everything from our unique property and prime location to the breakfast and our helpful team. … Show more
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewRoom was lovely
Staff were a bit weird
Dear Emma, Thank you for taking the time to share your recent experience with us. We’re delighted to hear that you found your room lovely and that the cleanliness, comfort, and facilities met your expectations. It’s also great to know you enjoyed our location. That said, we’re truly sorry to learn that your interaction with our staff left you feeling uncertain. We always strive to provide warm, professional service, and your impression is something we take seriously. Please be assured that your comments will be shared with the team to ensure we’re consistently delivering the welcoming experience our guests deserve. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back for an even better stay. Warm regards, Ashwin Ashok Guest Services Manager
Dear Emma, Thank you for taking the time to share your recent experience with us. We’re delighted to hear that you found your room lovely and that the cleanliness, comfort, and facilities met your expectations. It’s also great to know you… Show more