the toilet paper was rough.

The staff was amazing. Very friendly, warm and polite. Each staff went the extra mile in their areas of service.

Termínem pobytu byl srpen 2025

I was there in August during a hot spell for Toronto (Mid 80’s) and the rooms were a bit stuffy for my liking.

Perfect, location was famous and I couldn’t say enough good about it. I would recommend 100 out of 100 times

Termínem pobytu byl srpen 2025

Location and friendly staff

Termínem pobytu byl červenec 2025

No pool

Elegance

Termínem pobytu byl červenec 2025

Baby crib - should be better for a deluxe hotel

Prime location Spacious room with comfortable furniture Service is great - can be a bit patchy but nothing major

Termínem pobytu byl květen 2025

Beautiful decor and large rooms Restaurant bar on site Boutique hotel

Termínem pobytu byl březen 2025

Lunch not so good

Front desk manager very good

Termínem pobytu byl únor 2025

Breakfast is bellow what is expected in this kind of quasi "boutique" hotel. The menu is unusual yet boring, the quality and quantity of food is not adequate, while prices are high. The service however is outstanding.

Professional staff, generous service, great housekeeping

Termínem pobytu byl prosinec 2024

Wish it had a hot tub. More spa availability

Termínem pobytu byl prosinec 2024

Room wasn’t cleaned until 5 pm even though I had the service button on when I went out for a few hours.

Breakfast was excellent. Service was friendly and efficient. Everyone was.

Termínem pobytu byl prosinec 2024

Beautiful room, staff were excellent. Maxim was very helpful in making my daughters birthday extra special

Termínem pobytu byl prosinec 2024

Nothing.

I continue to appreciate the design and architecture of the property.

Termínem pobytu byl prosinec 2024

Nothing

The property was in an excellent location and the service from arrival to departure was amazing

Termínem pobytu byl červenec 2024

Nothing

Hotel is simply incredible. Rooms are spacious and very well decorated. Location was also perfect.Service by all the staff was incredible special mention to the concierge Robert who went above and beyond in assisting with all our queries. Other notable mentions were the reception/front desk staff member think that her name was Faminah ( cannot remember her exact name) she was extremely kind and helpful and was an excellent face of the hotel. Well done Hazelton

Termínem pobytu byl červenec 2024

One of the best hotel I stayed for years

Termínem pobytu byl červen 2024

The food menu could be improved. We ended up ordering delivery/takeout because the food seemed to be fusion/stylish, but not something that is actually filling? Also having to download an app just to use the TV seems really pointless and unnessescary. The L'Occitane products were nice enough, but I don't think suitable for this grade/5 star hotel. Just to compare: Grey Collection uses Le Labo products, Air Canada uses Acqua di Parma for their business class, and Hazelton has a Diptyque store right across the street from them. I think they could take a few cues from Peninsula NYC, where comfort and smooth experience (in terms of room media & lighting) takes priority over style.

Beautiful hotel with lovely rooms, the bathroom is the showstopper! We spent our anniversary there and the service was so wonderful, leaving a little note with chocolates and wine. I love the pillow menu, while it's something I've seen before, this is always appreciated as a good night's sleep is extremely important. Service is excellent, with thoughtful itineraries planned based on the guest's interest.

Termínem pobytu byl duben 2024

Nothing

Outstanding service, location, food and bar! Loved it!!! Was our 31 anniversary and they made it even more special❤️

Termínem pobytu byl duben 2024

Resort fees, bill loading, at this price point should not be messing you about on milk to your room at 6 dollars for a coffee machine that's in your room, and telling you soft drinks are free with free wifi, when actually they are not with "resort fees". For us I would prefer a higher rate per night than the endless we think are customers are dumb fees at checkout. They then blame booking.com for not explaining extra fees in description, excuse me you wrote it.

Location and room size/comfort and cleanliness. Room maids were excellent

Termínem pobytu byl duben 2024

Food at room service was mediocre.

Fabulous hotel with friendly service from doorman, room service and frontdesk. Everytime we come back, we feel warmly welcomed. Concierge service is prompt and attentive. They are top-notch. We are happy with stay.

Termínem pobytu byl březen 2024

Friendly staff and location

Termínem pobytu byl březen 2024

N/A

Location

Termínem pobytu byl únor 2024

Only stayed one night and frankly everything was wonderful. No improvements to suggest.

The suite was fabulous. Loved the heated floor in the bathroom. Nice selection of coffees. Complimentary artisan chocolates were a nice touch. Appreciated turn down service and complimentary bottle of wine that was offered upon checking-in. All staff were courteous. Enjoyed a bottle of wine recommended by the sommelier in the lounge One Restaurant. Returned later in the evening for dinner. Meals were excellent. The hotel's location is near Casa Loma where we took in the Holiday Lights.

Termínem pobytu byl prosinec 2023

None

Located right in Yorkville, it was perfect for exploring restaurants and shops nearby. Very convenient and is walking distance. The lovely people at Hazelton exceeded my expectations. Always welcoming and friendly from the doorman to concierge - 10/10. The room was exceptionally clean all the time and bathroom was very spacious. There were always clean towels and fresh robes! Housekeeping kept everything clean and organized. This was a wonderful experience at Hazelton and made my birthday weekend even more special.

Termínem pobytu byl prosinec 2023

Room safe didn’t work. It wasn’t an issue though, we didn’t bring the Crown Jewels. Construction noise in the early morning, but we had been duly forewarned of this issue.

The hotel experience was delightful, from the doormen to turn down service (complete with ice!),to the concierge,Ronaldo . Meals at ONE, were all outstanding. The whole neighborhood was lovely with many boutiques and restaurants. Transit & museums nearby. Our first Toronto visit, but not the last.

Termínem pobytu byl listopad 2023