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Reviews of The Hidden Ridge Resort 3 stars

901 Hidden Ridge Way Box 1070, T1L 1H8 Banff, Canada

#25 of 39 hotels in Banff

Guests' Choice

Review score

Based on 1542 hotel reviews

7.8

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.8

  • Location

    8.6

  • Facilities

    7.8

  • Staff

    8.8

  • Value for money

    7.2

  • Free WiFi

    8.1

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Showing 1 – 25

  • Reviewed: 27 August 2025

    7.0
    Good
    • Leisure trip
    • People with friends
    • Deluxe One-Bedroom Apartment - Loft 3 Queens
    • Stayed 2 nights
    • Submitted via mobile

    Apartment for 6 people with 2 bathrooms but only 1 shower

    The Pool, the barbecue and the location

    Stayed in August 2025

  • Reviewed: 24 August 2025

    8.0
    We would love to come back!
    • Leisure trip
    • Family with young children
    • Deluxe One-Bedroom Apartment - Loft 3 Queens
    • Stayed 3 nights
    • Submitted via mobile

    The whole room could use a real, deep clean. There were cobwebs in the bedroom and the edges of the carpet needed a vacuum.

    Great location and lots of room for our family of five. The beds were very comfortable and the shower amenities from Rocky Mountain Soap were very nice.

    Stayed in August 2025

  • Reviewed: 23 August 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe One-Bedroom Apartment - Loft 3 Queens
    • Stayed 4 nights
    • Submitted via mobile

    Pricey for what it was but the whole of Banff is disproportionately expensive compared to many other west Canada destinations.

    In general, a good place to stay with reasonable amenities.

    Stayed in August 2025

  • Reviewed: 23 August 2025

    8.0
    Fantastic stay in the heart of Banff NP.
    • Leisure trip
    • Family with young children
    • Deluxe One-Bedroom Apartment - Loft 3 Queens
    • Stayed 4 nights
    • Submitted via mobile

    Felt dated and in need of remodeling. Everything worked, but for the price, we thought it would be a bit nicer. To be clear - nothing was wrong with the apartment. It’s just well worn and in need of updating.

    Great location. Very quiet. Plenty of space and well laid out. well-equipped kitchen/dining room.

    Stayed in August 2025

  • Reviewed: 22 August 2025

    7.0
    Good
    • Business trip
    • Solo traveller
    • Deluxe One-Bedroom Apartment 1 Queen
    • Stayed 4 nights
    • Submitted via mobile

    Needs to be renovated.

    Amazing location and view and a fantastic pool!

    Stayed in August 2025

  • Reviewed: 16 August 2025

    8.0
    Excellent place.
    • Leisure trip
    • Group
    • Two-Bedroom Apartment - Loft 4 Queens
    • Stayed 1 night
    • Submitted via mobile

    We occupy the whole apartment and we really like cooking our own food.

    Stayed in August 2025

  • Reviewed: 15 August 2025

    8.0
    Excellent self-catering option for big families
    • Leisure trip
    • Family with young children
    • Deluxe One-Bedroom Apartment 1 Queen
    • Stayed 3 nights
    • Submitted via mobile

    The accommodation is more rustic than expected. But was comfortable for our family none the less

    Loved the pool and hot tub as well as the sauna.

    Stayed in August 2025

  • Reviewed: 13 August 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe One-Bedroom Apartment 2 Queens
    • Stayed 4 nights
    • Submitted via mobile

    Dated interior. Stains on ceilings. High price for what you get.

    Hot tub & pool. Slightly more affordable.

    Stayed in August 2025

  • Reviewed: 12 August 2025

    9.0
    Wonderful stay
    • Leisure trip
    • Couple
    • Deluxe One-Bedroom Apartment 1 Queen
    • Stayed 1 night
    • Submitted via mobile

    Parking

    I love it

    Stayed in July 2025

  • Reviewed: 9 August 2025

    8.0
    Great would stay again.
    • Leisure trip
    • Family with young children
    • Deluxe One-Bedroom Apartment 1 Queen
    • Stayed 5 nights
    • Submitted via mobile

    A bit worn and could do with a bit of a spruce up

    Pool and hot spa and the view and privacy

    Stayed in August 2025

  • Reviewed: 9 August 2025

    8.0
    Hope the rate is a bit lower
    • Leisure trip
    • Family with young children
    • Deluxe One-Bedroom Apartment 2 Queens
    • Stayed 2 nights

    I was downstairs and the guests upstairs were running in their room, making some noise every night

    Having kichen and microwave is a plus

    Stayed in August 2025

  • Reviewed: 7 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe One-Bedroom Apartment - Loft 3 Queens
    • Stayed 4 nights
    • Submitted via mobile

    Hot tube- nice after a long and tiring day!

    Stayed in August 2025

  • Reviewed: 7 August 2025

    8.0
    Good enough for an overnight stay close to Banff.
    • Leisure trip
    • Couple
    • Deluxe One-Bedroom Apartment 1 Queen
    • Stayed 1 night
    • Submitted via mobile

    Small, quite tight bathroom. Vendor machine lacked mineral water!

    Quiet overall. And you didn’t realize how busy it was as we had a ground unit facing the forest. Bed was comfy and unit spacious.

    Stayed in August 2025

  • Reviewed: 5 August 2025

    7.0
    Nice location, very helpful front desk managers.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment - Loft 3 Queens
    • Stayed 6 nights
    • Submitted via mobile

    Needs a deep cleaning to reduce sneezing from dust, shower head in downstairs bathroom needs replacing. Guests should know about their balcony view, if that’s important to them, before checking in as it’s a very expensive condo to stare at “nothing”.

    Location to local bus, view from balcony, fireplace, hot tub.

    Stayed in August 2025

  • Reviewed: 4 August 2025

    7.0
    Comfortable, but pictures are slightly deceiving.
    • Leisure trip
    • Family with young children
    • Deluxe One-Bedroom Apartment - Loft 3 Queens
    • Stayed 4 nights

    The pictures online are a bit deceiving as far as the size of the resort and the pool options. The resort online DEFINITELY appears more luxurious than it is actually in person. This was disappointing to our family for sure compared to what we expected from the pictures when choosing to book here.

    Adequate space for our family was lovely. Wish there was another sitting option as the couch only fits 2 to 3 people in a home that can sleep 8.

    Stayed in July 2025

  • Reviewed: 1 August 2025

    7.0
    our stay was comfortable and we are satisfied although we stay late when washing out clothes
    • Leisure trip
    • Group
    • Deluxe One-Bedroom Apartment - Loft 3 Queens
    • Stayed 7 nights
    • Submitted via mobile

    a little bit distant from downtown, 1 washing and drier shared to all so waiting time is long

    spacious and homy, quite and serene, enough parking

    Stayed in July 2025

  • Reviewed: 1 August 2025

    7.0
    The mngr Yvonne was helpful and tried to accommodate the clean up and repairs.cleanersneed to be trained on how to clean
    • Leisure trip
    • Family with young children
    • Deluxe One-Bedroom Apartment - Loft 3 Queens
    • Stayed 4 nights
    • Submitted via mobile

    The cleanliness ! I made several phone calls the first evening, the next day and the third day for dust, sticky furniture, kitchen was dirty, broken screen door going out to deck , bugs in the condo, broken shade.Very disruptive to my vaca!

    Even thou the hot tub jets were not too powerful the view was great. Hopefully the pools and sauna are being cleaned well.

    Stayed in July 2025

  • Reviewed: 30 July 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe One-Bedroom Apartment 1 Queen
    • Stayed 4 nights

    It's very far from town, but the bus stop is just right outside. Your stay includes the bus pass. There's no restaurant on site. The pool is a bit small, and it's full of kids.

    Stayed in July 2025

  • Reviewed: 27 July 2025

    8.0
    It’s okay.
    • Leisure trip
    • Family with young children
    • Deluxe One-Bedroom Apartment 2 Queens
    • Stayed 3 nights
    • Submitted via mobile

    The room could use some updating. Paint, new clean carpet and new appliances

    Beautiful from the outside. The flowers and outdoor amenities are nice

    Stayed in July 2025

  • Reviewed: 26 July 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe One-Bedroom Apartment 1 Queen
    • Stayed 3 nights
    • Submitted via mobile

    Rooms are dark not enough light

    Great, and bus service was a bonus

    Stayed in July 2025

  • Reviewed: 21 July 2025

    9.0
    Aside from the unwelcoming and slightly rude male check-in staff, our stay was very comfortable.
    • Leisure trip
    • Family with young children
    • Deluxe One-Bedroom Apartment - Loft 3 Queens
    • Stayed 3 nights

    Parking - hard to find one especially if you check-in or arrive late at night.

    Comfortable and clean beds, enough towels and extra blankets for the pull out bed.

    Stayed in July 2025

  • Reviewed: 16 July 2025

    8.0
    A relaxing mountain getaway with great potential—but could use some updates and better amenities man
    • Leisure trip
    • Couple
    • Deluxe One-Bedroom Apartment 2 Queens
    • Stayed 3 nights

    The rooms and decor could use updating, and the pool area could benefit from a remodel. The sauna was unusable due to kids running in and out constantly—staff should enforce rules so it can function properly. Room cleaning every three days isn’t enough for a resort, and basic supplies like coffee, sugar, and creamer weren’t replenished. It would help to have paper towels stocked in the kitchen. The pool/spa area also lacked adult-only enforcement, which made it hard to relax. A bar or lounge offering drinks and small bites at the lodge would also be a great addition.

    We really enjoyed the peaceful, secluded location—tucked away enough to feel immersed in nature, but still close to downtown Banff. The room was spacious and comfortable, and we loved the pool and spa area with mountain views. The natural surroundings made it feel like a true retreat.

    Stayed in July 2025

  • Reviewed: 16 July 2025

    7.0
    We had a nice time!
    • Leisure trip
    • Group
    • Deluxe One-Bedroom Apartment - Loft 3 Queens
    • Stayed 5 nights
    • Submitted via mobile

    Two of the four burners in the room on the stove were broken. The laundry services on site were broken . Needs to be updated for the cost.

    Location was pretty! The staff was friendly and accommodating. They had bear spray to check out complementary if you returned it at the end of the stay.

    Stayed in July 2025

  • Reviewed: 14 July 2025

    9.0
    We had a great stay and everyone was very great.
    • Leisure trip
    • Family with young children
    • Deluxe One-Bedroom Apartment - Loft 3 Queens
    • Stayed 3 nights
    • Submitted via mobile

    Parking is tight

    Very convenient and accessible

    Stayed in July 2025

Showing 1 – 25

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