Reviews of Snowbird Townhouses by Elevate Vacations 3 stars

No AC 3rd Floor to hot

The person we dealt with was very kind and patient. The location is gorgeous, quiet, and fairly close to the Village. Overall, it was a great stay and I would go to Snowbird again.

Nothing at all.

Overall the facilities and location are good.

June visit. Hot days. No air conditioning. Checking for any items left behind before leaving found previous guest's underwear under the bed in the 2nd bedroom. Not impressed. Old noisy dryer. Lots of stairs.

I liked having underground parking. The unit was clean and spacious. The location was great also.

We liked it all

Really spacious living room area. Great to have two bathrooms. Shuttle bus outside was the biggest win!!

Big enough house with one "queen" bed and two double beds.

Customer service. Horrendous. They were quick to contact when they want something from you. But when you need something from them, forget it. I had to call THREE times trying to respond to their email 2 days prior to check-in to PAY a deposit. The dummy answered the phone told me that she could only take a message and have someone call back. And that's for me to give them money??? Didn't get a call back until the morning when I was already on the way to Whistler and after me getting nasty on the phone with the dummy for the second time. There were constant threats during the stay from emails, messages, and in-room material to "keep the house clean and return the furniture to its original place (?!) or pay a penalty." We would have, and have done so without needing the "reminder" everywhere. Like, I understand the etiquette being a civilized traveller but this is treating your guests as maids asking the garbage to be taken out. What do YOU do then? Then when I have done everything maticulously and asked for a refund of the deposit after patiently waiting for SEVEN BUSINESS days, I had to request TWICE and FIND OUT that they've pulled the deposit. NO replies to my messages telling me whether they were processing it or it has been processed. Very rude and indifferent people.

It would have been nice to have an actual shower rather than a bath/shower.

Great rooms and living room. We'll equipped. Right on the bus stop to gondolas.

Bit older bathrooms. Management is a big company instead of a local contact that can be prompt. We had to send ID and credit card over email / phone to get the entry key.

Very quick, friendly communication with the rental company

Spacious condo with high ceilings, lots of windows (pretty nice views), a gas fireplace and 3 balconies. Very easy to get shuttle to lifts (bus stop was in front of condo and free shuttle comes every 8 minutes). Unit was very quiet and the hot tub was large, and very hot! Underground parking was very convenient and well-lit and less expensive than most in the area.

One of the door key pads was not working upon arrival (used other door for entry) and there were quite a few stairs in the unit (4 levels with 3 sets of stairs)

vaulted ceiling, nice mountain view, nice and open, decent price compare to other hotels. quiet area .huge hot tub good for 12 people

lots of Stairs, far from the village , no pool , sofa bed

Quiet. Hot pool was lovely. Good location free number 5 bus from right outside the front of whole complex . Allowed us to check in early .

Pillows were terrible. Upgrade to some softer ones please. Beds were bit hard . Picture on booking.com was different as had big high window in lounge.

House has most everything you need.

Clothes dryer doesn’t dry well. Suspect internal clog, or ducting clog. Recommend duct cleaning at minimum.