The room and the hotel are nothing like the pictures. The bathroom is very small. The carpets, furnitures and communal areas desperately need a renovation. They do provide breakfast service upon booking BUT they require a ridiculous “dress code” to access it (I got an email just two days before my staying about that). The elevator is being renovated, our room was on second floor but no one even offered to help us with our numerous luggages. Parking is two blocks away and costs 20cad x day. Overall they are very pretentious without any good reason to.

The room was spacious and the hotel is conveniently located walking distance from all the the attractions. Staff is nice.

Stayed in August 2025

No elevator and we were given rooms on the second floor.. We were helped with our luggage but we still had to walk up and down the stairs to get to our rooms.

Stayed in August 2025

Beautiful building is a wonderful location. Rooms were very comfortable.

Stayed in August 2025

No air condition

It was a unique stay! More like staying at a museum! Love the lounge and library!!! The location is excellent, staff are friendly and helpful! Only small issue - no air condition, can be hot in the summer! However all worth it! As it was beautiful place as a base for holiday or work!

Stayed in August 2025

There is a strict dress code. We are not dress up kind of people so the dress code was a bit of a pain and in several cases didn’t make a lot of sense. My only shoes were Hokas and those were specifically banned.

Everything was great, people, food, amenities like the reading room. It is like staying in a 1950 movie set. A place frozen in time.

Stayed in July 2025

The lift was out of order but I was informed about that before I booked

Great location, friendly staff & nice food/facilities.

Stayed in June 2025

The rooms need to be upgraded

Location & Gracie at front desk was awesome

Stayed in May 2025

The mattress was too soft for my liking.

Great location for exploring Victoria. 100 Acres restaurant around the corner is excellent. Lots of other establishments within easy walking distance.

Stayed in May 2025

no air con..

spacious room, well furnished

Stayed in April 2025

Secured parking was off property, approximately 400m on another block … 5-7 mins walk. In addition, guests were required to return the electronic card reader immediately following retrieving car from secured, covered garage.

Architecture of facilities, interior design, choice of colours, ambience, traditional English furnishings.

Stayed in April 2025

Parking is 2 blocks away and $22/day

Location

Stayed in February 2025

Parking and difficulty navigating the entrance.

Food and the room was top notch. Charming

Stayed in January 2025

It’s super convenient, the staff is very friendly, polite and professional

Stayed in December 2024

A fabulous location. Walkable distances to shops and harbour attractions. Lovely to stay in a building that has history and good architectural features; a welcome change from the usual corporate style/lack lustre hotels. The breakfasts were very good and reasonably priced.

Stayed in September 2024

Nothing

Location is great! I love the old school feel of the place.

Stayed in October 2024

Nothing

Location, quiet, bed, shower, free news papers & coffee/tea. It’s far more interesting than a quality hotel. It’s nice to explain to friends that we stay in a private club amongst a very nice staff & other guests/members,

Stayed in September 2024

The building is about 111 years old, so lacked some modern aspects, but was well maintained.

Breakfast was in a dining room with history. There were few others at the time we ate (7:30) so was quiet. The food was very well prepared and presented. It was excellent in all aspects, including price. The building was full of history in its interior design and its structure. The elevator was the 2nd oldest (perfectly) working elevator in North America. The room was spacious, the bed soft but comfortable and I had a good night's sleep without any aches in the morning.

Stayed in September 2024

The dress code was just plain silly and felt a little oppressive. We certainly could dress nicely for dinner, but specifics, especially concerning shoes, seemed unnecessary and maybe not compatible with travel packing. The room was a little small, but very comfortable.

We had an excellent breakfast on our second day there. Very nice service and good food. The location was outstanding for walking around the main harbor area.

Stayed in August 2024

There was no tea or coffee making facilities in room you had to go to communal area which was a pain

Room was beautiful as well as whole building

Stayed in August 2024

Lovely property in a central and safe location with really friendly staff

Stayed in August 2024

It would have been handy to have coffee/tea machines in our room. Otherwise we had to go downstairs for our coffee each morning. Also, the sofa bed in our suite needed more padding! Very hard on the back.

I liked how close it is to restaurants and the harbour. The club is quiet, and I appreciate how it’s the direct opposite of a huge, chain hotel. The people at reception are efficient and friendly. A hidden gem in the city.

Stayed in July 2024

Dress code caught us off guard

Location on this hotel is perfect for Downtown

Stayed in June 2024

Bar was closed due to holiday 😢 No parking & you have to carry your luggage up the stairs

The history & super comfortable bed

Stayed in August 2024

The historic building interesting and the facilities good. The location is great. We would consider staying again in cooler seasons.

I specifically called to ask about air conditioning because it was unclear online and was told yes there is A/C, but there was no A/C (the table fans don't count). It was ok because of the cool nights, but noisy drunks on yelling on Friday night.

Stayed in July 2024