Reviews of Tru By Hilton Edmonton Windermere 3 stars
6025 Andrews Way , Southwest Edmonton , AB T6W 1A4 Edmonton, Canada
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Reviewed: 7 September 2025 · Stayed in September 2025
Verified reviewReviewed: 4 September 2025 · Stayed in September 2025
Verified reviewGood scrambled eggs. Comfortable quiet room.
No sausage or bacon at breakfast and there used to be. Starting to look like the hotel needs a refresh.
Dear Michele, Thank you for sharing your recent experience with us, and I apologize for the inconveniences you encountered during your stay. It’s disheartening to hear that your stay did not meet your expectation. Our team strives to provide exceptional service, and we clearly fell short on this occasion. Rest assured, we take your feedback seriously, and we will address these concerns with our staff to prevent similar incidents in the future. We hope you’ll consider giving us another chance in the future. Your satisfaction is our priority, and we value your feedback as we continuously improve our services. Kits Sc (Manager)
Dear Michele, Thank you for sharing your recent experience with us, and I apologize for the inconveniences you encountered during your stay. It’s disheartening to hear that your stay did not meet your expectation. Our team strives to provid… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified review⚠️ BE AWARE ⚠️ BE AWARE ⚠️ BE AWARE ⚠️ BE AWARE ⚠️ BE AWARE I booked this hotel ( tru by hilton edmonton windermere Edmonton ) based on the reviews, but my experience was completely different. The moment I walked into the room, it smelled like the windows had never been opened. The shower was disgusting with yellow buildup around it, and the walls looked very dirty. The hallway was also dirty, likely from animals, and the overall feeling was more like an animal hotel rather than one meant for people. The room itself was extremely small, especially for the price charged. I ended up leaving within 10 minutes and moving to another hotel, even though my booking was non-refundable. I didn’t even fight to get my money back, because at some point they have to make money somehow. That said, the facility and service did not justify the price, and the front desk was not helpful at all. A few positive notes: the reception area looked very nice, which initially made me think I would have a good stay. Unfortunately, that changed as soon as I walked to my room. The empty parking lot during a long weekend should have been my warning sign. ⚠️ Be aware: cleanliness seems to “vary” depending on who is reviewing, but in my case it was unacceptable. Definitely not recommended, especially if you have kids
The room itself was extremely small, especially for the price charged. I ended up leaving within 10 minutes and moving to another hotel, even though my booking was non-refundable. I didn’t even fight to get my money back, because at some point they have to make money somehow. That said, the facility and service did not justify the price,
Dear Guest, Thank you for sharing your recent experience with us, and I apologize for the inconveniences you encountered during your stay. It’s disheartening to hear that your stay did not meet your expectation. Our team strives to provide exceptional service, and we clearly fell short on this occasion. Rest assured, we take your feedback seriously, and we will address these concerns with our staff to prevent similar incidents in the future. We hope you’ll consider giving us another chance in the future. Your satisfaction is our priority, and we value your feedback as we continuously improve our services. Kits Sc (Manager)
Dear Guest, Thank you for sharing your recent experience with us, and I apologize for the inconveniences you encountered during your stay. It’s disheartening to hear that your stay did not meet your expectation. Our team strives to provide … Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewLocation
pillows
Dear Allan, Thank you for sharing your delightful experience at Tru by Hilton Windermere. We are thrilled to hear that you found our hotel beautiful and enjoyed the exceptional service provided by our staff from the moment you arrived until your departure. It's heartwarming to know that you appreciated the cleanliness and comfort of our guest rooms, as well as the diverse and satisfying breakfast options we offer to cater to all preferences. Your feedback motivates us to continue delivering outstanding experiences for our guests. We can't wait to welcome you back to Tru by Hilton Windermere for another memorable stay. Kind Regards, Kits Sc (Manager)
Dear Allan, Thank you for sharing your delightful experience at Tru by Hilton Windermere. We are thrilled to hear that you found our hotel beautiful and enjoyed the exceptional service provided by our staff from the moment you arrived unt… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewNothing
Very dirty room not vacuum from previous guest use. Hair in washroom Toilet bowls has poop stains. Breakfast was not good 1/10 .
Dear Guest, Thank you for sharing your feedback. I sincerely apologies for the issue you experienced with your stay. This is certainly not the standard we aim to uphold, and I understand how upsetting this must have been. Rest assured, we take this matter very seriously. Our maintenance & cleaning team has been alerted to ensure this is promptly addressed and doesn't occur again in the future. If there's anything else we can do to make this right or if you plan to stay with us again, please do not hesitate to reach out to me directly. We value your patronage and hope to have the opportunity to provide you with a much better experience in the future. Warmest regards, Kits Sc (Manager)
Dear Guest, Thank you for sharing your feedback. I sincerely apologies for the issue you experienced with your stay. This is certainly not the standard we aim to uphold, and I understand how upsetting this must have been. Rest assured, we… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewBreakfast is okay.
Front desk are unfriendly and unhelpful.
Dear Guest, Thank you for sharing your feedback. I sincerely apologies for the issue you experienced with your stay. This is certainly not the standard we aim to uphold, and I understand how upsetting this must have been. Rest assured, we take this matter very seriously. Our maintenance & cleaning team has been alerted to ensure this is promptly addressed and doesn't occur again in the future. If there's anything else we can do to make this right or if you plan to stay with us again, please do not hesitate to reach out to me directly. We value your patronage and hope to have the opportunity to provide you with a much better experience in the future. Warmest regards, Kits Sc (Manager)
Dear Guest, Thank you for sharing your feedback. I sincerely apologies for the issue you experienced with your stay. This is certainly not the standard we aim to uphold, and I understand how upsetting this must have been. Rest assured, we… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewLocation was great, easy access to Southcommons and West Ed Mall.
The room was dirty, the floors had a lot of dirt on them. The breakfast was mediocre at best. We had to keep asking for refills on everything. Bed was super soft and could not sleep at night. The pool had so much chlorine and it hit you as soon as you entered the facility.
Dear Jssica, thank you for sharing your delightful experience at Tru by Hilton Windermere. We are thrilled to hear that you found our hotel beautiful and enjoyed the exceptional service provided by our staff from the moment you arrived until your departure. It is heartwarming to know that you appreciated the cleanliness and comfort of our guest rooms, as well as the diverse and satisfying breakfast options we offer to cater to all preferences. Your feedback motivates us to continue delivering outstanding experiences for our guests. We cannot wait to welcome you back to Tru by Hilton Windermere for another memorable stay. Kind Regards, Kits Sc (Manager)
Dear Jssica, thank you for sharing your delightful experience at Tru by Hilton Windermere. We are thrilled to hear that you found our hotel beautiful and enjoyed the exceptional service provided by our staff from the moment you arrived unti… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewClean stylies cozy hotel good breakfast options.
Dear Nallathamby, Thank you for sharing your delightful experience at Tru by Hilton Windermere. We are thrilled to hear that you found our hotel beautiful and enjoyed the exceptional service provided by our staff from the moment you arrived until your departure. It's heartwarming to know that you appreciated the cleanliness and comfort of our guest rooms, as well as the diverse and satisfying breakfast options we offer to cater to all preferences. Your feedback motivates us to continue delivering outstanding experiences for our guests. We can't wait to welcome you back to Tru by Hilton Windermere for another memorable stay. Kind Regards, Kits Sc (Manager)
Dear Nallathamby, Thank you for sharing your delightful experience at Tru by Hilton Windermere. We are thrilled to hear that you found our hotel beautiful and enjoyed the exceptional service provided by our staff from the moment you arriv… Show more
Reviewed: 25 August 2025 · Stayed in June 2025
Verified reviewReviewed: 23 August 2025 · Stayed in July 2025
Verified reviewQuite new.
Dear Manuel, thank you so much for such a warm and thoughtful review! It’s wonderful to hear how much you enjoyed your stay and that the calm atmosphere, rooms, and service all made such a positive impression. Your feedback helps us grow, and if there’s anything we can do during your next visit, our team is always here to help. Warm Regards, Kits Sc (Manager)
Dear Manuel, thank you so much for such a warm and thoughtful review! It’s wonderful to hear how much you enjoyed your stay and that the calm atmosphere, rooms, and service all made such a positive impression. Your feedback helps us grow, a… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThe hotel is newer and the amenities were good. The hotel really could have used a hot tub to go with the swimming pool.
Access to the hotel was a challenge due to area construction. But even without the construction, it is a very high vehicle traffic area.
Dear Jason thank you so much for such a warm and thoughtful review! It’s wonderful to hear how much you enjoyed your stay and that the calm atmosphere, rooms, and service all made such a positive impression. Your feedback helps us grow, and if there’s anything we can do during your next visit, our team is always here to help. Warm Regards, Kits Sc (Manager)
Dear Jason thank you so much for such a warm and thoughtful review! It’s wonderful to hear how much you enjoyed your stay and that the calm atmosphere, rooms, and service all made such a positive impression. Your feedback helps us grow, and… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewStaff were amazing, pool was nice, rooms were clean and hotel had a nice feeling to it. Great location.
Beds didnt fit the frames, they were noisy when we moved around, no actual comforter... and pillows were trash.. TV guide would have been nice and the ability to turn on close captions.
Dear Ames, thank you so much for such a warm and thoughtful review! It’s wonderful to hear how much you enjoyed your stay and that the calm atmosphere, rooms, and service all made such a positive impression. Your feedback helps us grow, and if there’s anything we can do during your next visit, our team is always here to help. Warm Regards, Kits Sc (Manager)
Dear Ames, thank you so much for such a warm and thoughtful review! It’s wonderful to hear how much you enjoyed your stay and that the calm atmosphere, rooms, and service all made such a positive impression. Your feedback helps us grow, and… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewLocation was awesome and very nice, the lobby has a warm homely feel. breakfast could have been little better.
There is no closet in the room, no writing pad and pen in the room. breakfast could have been little better.
Dear Mustafa, thank you so much for such a warm and thoughtful review! It’s wonderful to hear how much you enjoyed your stay and that the calm atmosphere, rooms, and service all made such a positive impression. Your feedback helps us grow, and if there’s anything we can do during your next visit, our team is always here to help. Warm Regards, Kits Sc (Manager)
Dear Mustafa, thank you so much for such a warm and thoughtful review! It’s wonderful to hear how much you enjoyed your stay and that the calm atmosphere, rooms, and service all made such a positive impression. Your feedback helps us grow, … Show more
Reviewed: 12 August 2025 · Stayed in July 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewPrice breakfast friendly staff
Dear Tim, thank you so much for such a warm and thoughtful review! It’s wonderful to hear how much you enjoyed your stay and that the calm atmosphere, rooms, and service all made such a positive impression. Your feedback helps us grow, and if there’s anything we can do during your next visit, our team is always here to help. Warm Regards, Kits Sc (Manager)
Dear Tim, thank you so much for such a warm and thoughtful review! It’s wonderful to hear how much you enjoyed your stay and that the calm atmosphere, rooms, and service all made such a positive impression. Your feedback helps us grow, and … Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewBreakfast was lacking!
Hello Brad, thank you for sharing your experience, and we're truly sorry for the inconvenience you faced during your stay. Your safety and comfort are our top priorities, and we take reports like yours very seriously. If you’d be willing to reach out directly, we’d appreciate the chance to investigate further and make things right. Thank you again for your feedback — it helps us improve. If you ever consider giving us another chance, our team would be more than happy to assist and make your stay peaceful and comfortable. Thank you for your stay. Kits Sc (Manager)
Hello Brad, thank you for sharing your experience, and we're truly sorry for the inconvenience you faced during your stay. Your safety and comfort are our top priorities, and we take reports like yours very seriously. If you’d be willin… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewThe room has a great air conditioning system, and a mini fridge for convenience. Newer part of Edmonton, close to lots of restaurants and Walmart. The continental breakfast is option filled.
The bathroom was extremely disgusting and disappointing. Shocking actually. Looks like no one has ever taken the time to slow down and pay attention to detail. I understand it is a budget friendly hotel but hygiene and cleanliness should be bare minimum. I felt the front desk staff could have cared less to help me at check and check out. She continuously checked her phone. I have no problems with people checking their phones as we live in a world where everything is controlled by technology. But communication would have been nice, by letting me know that she was handling something else instead of ignoring me scrolling on her phone, then acting like helping me at check-in was annoying. The beds are comfortable. Only hooks for storage.
Dear Maegan, Thank you for sharing your experience with us; your feedback is invaluable in helping us improve our services! We're truly sorry that your stay didn't meet your expectations. We understand how important these details are for making lasting memories while traveling; please rest assured we'll address these concerns internally so future guests can enjoy their stays more fully. We hope you'll consider giving us another chance on your next trip! Best regards, Kits Sc (Manager)
Dear Maegan, Thank you for sharing your experience with us; your feedback is invaluable in helping us improve our services! We're truly sorry that your stay didn't meet your expectations. We understand how important these details … Show more
Reviewed: 6 August 2025 · Stayed in July 2025
Verified review