Nothing

Friendly staff, great view from room, allowed early check in, lots of facilities

Stayed in August 2025

This time around due to it being so busy, an traffic for the cne an all, my checkin was very late almost 545pm.. but was able to enjoy the Valerie while w8n.

The room service, the view, an very happy for the accomodations an also was happy wen I arrived to park the idea of my name being on a list for checkin along with providing my visitors a place to park while they were here for the day..as finding parking at this time of year due to the cne was very difficult..

Stayed in September 2025

We had technical issues with Wifi which never worked and express checkout and room phone did not work. Room was not restocked with coffee or water. We had a few instances of poor service - pool service was quite poor. Overall for the expected quality of a hotel of this price we were disappointed.

The location is great and it was easily accessibly by car. Parking was very easy. The room was comfortable and clean and the lake view was fantastic. The pool was lovely and not busy as you had to book access time.

Stayed in August 2025

Interesting facilities. Great to stay at for concerts at the Budweiser Stage.

Stayed in August 2025

They have these espresso cups in the room only we asked front desk for a mug to make tea - when they delivered the food the mug was missing - we asked the staff- he was very unconcerned- I never got my mug to make my tea - a little thing but it was important to me

Central location Spacious space Lovely bathroom

Stayed in August 2025

Not really a criticism, as I like to walk. But you are slightly on outskirts of downtown so we used a lot of uber/lyft. The hotel do offer a free 5km taxi ride though which is a great idea.

The whole experience of the hotel was fantastic. Loved it and will happily return.

Stayed in August 2025

Parking was pricey.

It was clean, the staff was fantastic, and overall it was a joy to stay here.

Stayed in August 2025

Only thing I would change is extended hours for the cafe which was closed at 4 when we checked in. Fortunately Roses Social has a coffee bar so this wasn’t that big of a deal.

Lots of reviews say the biggest downsides are the location and pool reservations but I actually enjoyed the positives about these things. Sure, it doesn’t open right up to the rest of downtown, but it’s also easier to access during traffic into the city which we appreciated after a long drive. We’ve spent hours going a few blocks to access other hotels in the city and during this stay, we bypassed most of it. Also, this hotel has a lot of beautiful grounds to enjoy to make up for its isolation. I can see how pool reservation system can be inconvenient, but anyone with experience at rooftop pools knows how stressful and competitive it can get when it’s overpacked. You often end up spending most of your time standing in a corner anxiously waiting for someone to leave for a spot anyways. It was such a relaxing experience to have the entire area empty at the time our reservation started - no musical chairs for a good seat, no time wasted waiting for one to open, no overwhelmed server, no overcrowding. Just two hours of worry free relaxation. My tips: make sure you are there when your reservation starts, and get to the hotel early to be the first to check in to get a prime time slot. There are plenty of places to hang out or catch a drink so you can be first in line.

Stayed in August 2025

There was nothing we didn't like.

The hotel was super clean and staff was super friendly and very responsive to our requests.

Stayed in August 2025

Difficult area to walk the area - may need Uber or car. Many road blocks due to festival - so may not be the most accurate assessment

Stayed in August 2025

No coffee in lobby , no Hyatt points provided when u book thru booking.com

The Japanese Restraunt food

Stayed in July 2025

Exceptional service....shipped out my daughtera T-shirt that was left in our room

Stayed in August 2025

The only thing I wish I could’ve changed was being able to book the rooftop pool time prior to physically being at the hotel. In the end, it all worked out so I was very happy.

Room service was prompt and excellent. Elevators were quick and efficient during peak times which compared to other hotels they seem to be congested at peak times. They were able to meet my request for early check-in due to our situation, and I was surprised at the upgraded room they gave me. The rooftop pool is a beautiful oasis to enjoy amazing vistas of the downtown Toronto waterfront.

Stayed in July 2025

A little hard to get ice but solved problem with bringing my own cooler with ice..

Food is good, an location for our reason a family tradition to experience the first day of the cne every year an they accommodate me with a room viewing the cne. So nice to see the night lights of all the rides. Room service was good within 45 mins for delivery of food an the restaurants are top notch!

Stayed in August 2025

The ambiance and food options of Cafe X and the Roses restaurant could also be greatly enhanced.

Room quality ; coffee machine and free water. Friendly staff and concierge very helpful, complimentary shuttle service available within 5 km radius

Stayed in August 2025

Close to the concert venue, excellent staff, immaculate facilities.

Stayed in August 2025

The security deposit was outrageous.

Clean and great location.

Stayed in August 2025

Lifts could be slow to arrive (and very quick for doors to close). Cafe X was expensive and sometimes lacking fruit juices.

Car service, swimming pool, available food options

Stayed in August 2025

I didn’t love that you could only stay at the pool for 2 hour blocks. You had to reserve your block and sometimes the one you wanted was already full.

The restos and location to concert venues

Stayed in August 2025

A little higher priced than what I normally pay, but worth it

Everything was incredible

Stayed in August 2025

My room key stopped working and got locked out of my room

The different restaurants bar options and locations to Budweiser stage

Stayed in August 2025

Nothing.

I loved how they accommodated for our family for the pool times.

Stayed in August 2025

Everything

Stayed in August 2025

The location was fantastic. The hotel has great amenities. Customer device was excellent.

Stayed in August 2025