Zen Steckenstraße 4, 3920 Zermatt, Switzerland
#33 of 494 hotels in Zermatt
Guests' ChoiceBased on 208 hotel reviews
9.4Cleanliness
9.7
Comfort
9.7
Location
9.5
Facilities
9.5
Staff
9.6
Value for money
8.8
Free WiFi
9.4
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End of dialog contentReviewed: 31 August 2025
Milan
United KingdomCould upgrade their coffee, just like everywhere else in Switzerland :)
Super flexible and allowed us to change the dates. Excellent breakfast
Stayed in August 2025
Reviewed: 24 August 2025
Zsolt
HungaryNothing
Great location, farther from the crowded city center, closer to Matterhorn. Nicely furnished rooms, and public places, down to every small detail. Spacious bathroom, and comfortable bed. Great bar with a unique cocktail. Young, careful, ambitious staff. Small but modern and clean wellness area with outside pool.
Stayed in July 2025
Reviewed: 13 August 2025
Todor
BulgariaMy stay at 22 Summits Boutique Hotel was absolutely exceptional from start to finish. The hotel perfectly blends modern alpine style with a cozy, welcoming atmosphere. Every detail from the tasteful décor to the high-quality finishes reflects thoughtful design and true hospitality. The staff were wonderful: friendly, attentive, and always ready to help with a smile. They made me feel genuinely welcome and went out of their way to ensure my stay was memorable. The room was spacious, spotless, and beautifully appointed, with a comfortable bed and a stunning view of the surrounding mountains. The amenities were top-notch, and the peaceful environment made it easy to relax after a day of exploring. Breakfast was another highlight fresh, delicious, and featuring a great variety of local products, all enjoyed in a charming dining area with panoramic views. In short, 22 Summits Boutique Hotel delivers everything you could wish for in a mountain getaway: style, comfort, exceptional service, and an unbeatable location. I can’t recommend it highly enough.
Stayed in August 2025
Reviewed: 26 July 2025
Glotova
SwitzerlandThe hot tub wasn't that hot and you need to be careful not to get your fingers accidentally caught in-between the steel seating - the part is quite sharp and can lead to bad cuts.
The staff was very nice. They also have a complementary shuttle service to and from the train station. The rooms were quite clean. The spa was ok (especially for a smaller hotel). The breakfast was varied.
Stayed in July 2025
Reviewed: 20 July 2025
Mark
United KingdomRoom was small.
Location is great. Furniture and environment is great. Super clean
Stayed in July 2025
Reviewed: 16 July 2025
Sean
United KingdomThere was nothing not to like.
This is the 4th time we have stayed at this hotel. The location is fantastic being close enough to the centre but far away enough to be peaceful at night. The staff as always were wonderful and looked after us amazingly well. Our room was furnished to high standard and had everything we needed. In the evening it was lovely just to sit peacefully in the jacuzzi area and lap up the sun in great surroundings and use the Sauna in the spa area. Transportation to and from station is provided free of charge and was punctual and without fault. The breakfast which was included was great as well and sitting on our balcony drinking our morning coffee with great views of the Matterhorn just amazing.
Stayed in July 2025
Reviewed: 9 July 2025
Elma
SwedenLovely hospitality and great experience in the hotel.
Stayed in July 2025
Reviewed: 25 June 2025
Dilan
Sri LankaEverything was great ... !
Beautiful small hotel with friendly staff. Excellent breakfast. Although it is pricey everything is well maintained and we feel it is value for money. Walking around is easy. Hotel free shuttle was a plus during departure. From the train station to the hotel by taxi is 30.00 CHF. You could walk easily if you do not have luggage. Many places around for dining.
Stayed in May 2025
Reviewed: 17 June 2025
Elizabeth
CanadaNothing
Room was a good size, clean (with large shower and comfortable beds) with a generous balcony. Some rooms have a breathtaking view of the Matterhorn. Towards the end of village but very close to cable car to Glacier Paradise and only 10 min easy walk to centre of town. Free shuttle to/from train station. Friendly staff. Sauna and plunge pool with indoor and outdoor space to relax. Great buffet breakfast with hot and cold items, including fresh bread and homemade birchen muesli.
Stayed in June 2025
Reviewed: 13 June 2025
Dianne
United StatesLocation. View from room was incredible picture of Matterhorn. Spacious room and bath.
Stayed in June 2025
Reviewed: 8 June 2025
Nivetha
DenmarkBreakfast was a bit basic for the price point and could be improved .
Lovely comfortable and clean rooms, bathrooms. Also enjoyed the spa facilities, with the sauna, hay sauna and the outdoor hot tub. Appreciated the pickup/drop off service to avoid pulling lugguage through the town. Great location.
Stayed in June 2025
Reviewed: 4 June 2025
Ben
NetherlandsThe view on the Matterhorn
Stayed in May 2025
Reviewed: 2 June 2025
Nicolas
SwitzerlandLocation and design of the hotel
Stayed in June 2025
Reviewed: 2 June 2025
Rob
AustraliaNothing
Location, hotel fit out and professional and friendly staff
Stayed in June 2025
Reviewed: 28 May 2025
Hoi
Hong KongI cannot think of anything I dislike about it
Everything is perfect here-location, services, facilities, and even breakfast!
Stayed in May 2025
Reviewed: 26 January 2025
Richard
SwitzerlandGreat location,laid back and fantastic staff
Stayed in January 2025
Reviewed: 17 January 2025
Shereen
United Arab EmiratesRooms have Nespresso machine but if you prefer tea you have to order from the bar as there is no kettle or tea bags offered in the room
We loved everything about it! It was so cozy and comfortable. Very clean. The staff was so welcoming and helpful 😃
Stayed in December 2024
Reviewed: 12 December 2024
Evan
United StatesWe loved everything. We wished that the spa was open longer hours so we could enjoy it more.
The location of this hotel is incredible. We had a stunning view of the Matterhorn right from our room. Rooms were large, clean, and very comfortable. There was no cleaning or perfume smells, which was great (my wife is sensitive to this as she gets migraines). The hotel is close to the main town, however, they will pick you up and drop you off at the train station so you don’t have to bring your luggage around town. Loved the spa area, we went every night of our 3 night stay.
Stayed in December 2024
Reviewed: 3 December 2024
Rayan
Saudi ArabiaNo room service, front desk not available 24 hrs.
Great facilities including hot tub/sauna. Very helpful staff, near the gondola, short walk from the main street, comfortable and spacious rooms. Room amenities are top notch. Bed is comfy. Transfers from/to the station. Highly recommended.
Stayed in December 2024
Reviewed: 13 October 2024
Sidney
TaiwanPaid the same room price for a view of the Matterhorn, but I was assigned to a low floor with obstacles in front of me. I had to tilt my head to one side to see the Matterhorn. Is this bad luck? Not worth the price.
Stayed in September 2024
Reviewed: 9 October 2024
Terence
United StatesIt's farther into town so that can be a longer walk, but it is also quiet as a result - so the disadvantage is an advantage at night and in the morning, when it was very peaceful.
The 22 Summits was an exceptional place to stay! The rooms were both cozy and large. Everything about them was first class. The people working in the hotel were outstanding. They were great for getting advice on everything from some local hiking trials to cold meds (my spouse caught a head cold on the way to Zermatt). We took full advantage of the spa facilities, which were rejuvenating and also the "pop-up restaurant" with Alain, which was an incredible delight. Lastly, the breakfast buffet was even better than expected with lots of tasty options with a focus on fresh, organic ingredients.
Stayed in September 2024
Reviewed: 4 October 2024
Paige
United StatesEverything was incredibly well thought out as far as amenities and room set up. It is also a very peaceful, beautiful property.
Stunning property with gorgeous views.
Stayed in October 2024
Reviewed: 4 October 2024
Ria
AustraliaI think the light are set to relax in the bedroom hence can feel dark
I like everything about this property and would like to come back. As part of their service, they provide complimentary pick up and drop off to the hotel. We were ahead of our check in time, but our room luckily is and decorated for our honeymoon. The room is modernly decorated and comfortable with well-stocked amenities. We can see Matterhorn from our bedroom in sunny days. They have few different sauna with traditional herbs which smells amazing. Its a family owned hotel and their hospitality is the most caring and genuine from our hotel stays during our honeymoon. The lady at reception gave us advice which website to check for the weather and webcam and provide us recommendation for the hiking spots and local delicacies. Breakfast has the hot and cold options with beautiful selections of local cheese. We will come back 😊
Stayed in September 2024
Reviewed: 23 September 2024
Dean
United StatesHad zero issues with facilities.
Extremely clean hotel with very nice room, very spacious. Breakfast was really good. Location was good, right next to the lift for Mountain Glacier Paradise. Hotel gave us a ride to the main train station as well when we checked out. Sauna was awesome as well.
Stayed in September 2024
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