Reviews of 7Rooms
Via Arbigo 1, 6616 Losone, Switzerland
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Reviewed: 21 June 2025 · Stayed in May 2025
Verified reviewThe room was clean and tidy.
My stay at 7Rooms was marked by several avoidable shortcomings and an unprofessional response from the host, Mr. Mario Marano. First, I received no instructions for late check-in, despite arriving within the check-in window stated in my confirmation. I was left with no way to access the room, and only the next morning did I learn—via another guest—that a key code message had been sent to them (but not to me). Mr. Marano later admitted he had left the premises at 4:00 PM, though check-in was supposed to be available until 6:00 PM. Secondly, amenities were misrepresented. The only toiletry provided was a small bottle of liquid soap, which the host later described as a "universal" product for hands, hair, and body. This feels inadequate, especially for a property that presents itself professionally. The in-room hair dryer was also non-functional. After I privately messaged Mr. Marano via Booking.com with these concerns—politely and without posting a public review—I received a curt and dismissive reply, ending with: “I hope to not having to hear again from you.” This, to me, reflects a disappointing lack of professionalism and courtesy. I hope my experience helps Booking.com and fellow travelers make informed decisions. This property has potential, but the guest service and communication need serious improvement.
Reviewed: 6 April 2025 · Stayed in April 2025
Verified review