Reviews of Aarauerhof - Self Check-in
2 Bahnhofplatz, 5000 Aarau, Switzerland
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Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewVery Central in Aarau, uncomplicated Check-In
Too Hot (no ac, or ventilation) , very basic
Dear Simon Thank you for taking the time to review our hotel. Unfortunately, your stay at our hotel does not seem to have fully met your expectations. We are pleased that you enjoyed the central location in Aarau and the uncomplicated check-in. We are sorry that your room was too hot and that you would have preferred air conditioning or ventilation. We also regret that you found the facilities too basic. We would like to sincerely apologize for these inconveniences. Thank you for your feedback. Best wishes from the Aarauerhof team
Dear Simon Thank you for taking the time to review our hotel. Unfortunately, your stay at our hotel does not seem to have fully met your expectations. We are pleased that you enjoyed the central location in Aarau and the uncomplicated che… Show more
Reviewed: 10 August 2025 · Stayed in June 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewbad
bad
Hello Oz Thank you for taking the time to review our hotel. Unfortunately, your stay at the Aarauerhof does not seem to have met your expectations. We appreciate your feedback. Best wishes from the Aarauerhof team
Reviewed: 4 July 2025 · Stayed in June 2025
Verified reviewWI-FI
If the building wasn't built of concrete it would have sure fallen apart a long time ago!
Dear Heinz Thank you for taking the time to share your feedback with us. We're sorry to hear that your stay did not meet your expectations. We regret that you felt the condition of the building was not satisfactory. At the same time, we're pleased to hear that you found the Wi-Fi to be a positive point. Thank you for your feedback. Best wishes from the Aarauerhof team
Dear Heinz Thank you for taking the time to share your feedback with us. We're sorry to hear that your stay did not meet your expectations. We regret that you felt the condition of the building was not satisfactory. At the same time, we'r… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 29 June 2025 · Stayed in May 2025
Verified reviewNO BREAKFAST WAS AVAILABLE, WE PAID FOR SOMETHING WHICH WAS NOT AVAILABLE, NO LONGER BEING OFFERED. IS THIS FALSE ADVERTISING? I think we should get a refund for the four unavailable breakfasts!
See above!
Dear Marcel Thank you for taking the time to share your feedback with us. We're sorry to hear that your recent stay did not meet your expectations. Instead of a traditional breakfast, we have been offering our Coffee-to-Go service for some time now. We sincerely apologize that this was not clearly communicated to you in advance. We will forward your feedback regarding the booked service and your refund request internally for further review. Best wishes from the Aarauerhof team
Dear Marcel Thank you for taking the time to share your feedback with us. We're sorry to hear that your recent stay did not meet your expectations. Instead of a traditional breakfast, we have been offering our Coffee-to-Go service for som… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewNone
Bad room service. Bad ventilation No hot or cold drinking water supply Especially the deadly sleepery high to climb in bath tub, no none sleep facilities and rails for the seniors.
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewNone
Bad room service. Bad ventilation No hot or cold drinking water supply Especially the deadly sleepery high to climb in bath tub, no none sleep facilities and rails for the seniors.
Dear Guest Thank you for taking the time to review our hotel. We are very sorry that your stay did not meet your expectations. We sincerely apologize for the inconveniences regarding the bathroom, missing amenities, and poor ventilation. Your feedback is very important to us – especially when it comes to the safety and comfort of our guests, including those with special needs. We take your comments seriously and will forward them internally. Best wishes from the Aarauerhof team
Dear Guest Thank you for taking the time to review our hotel. We are very sorry that your stay did not meet your expectations. We sincerely apologize for the inconveniences regarding the bathroom, missing amenities, and poor ventilation. … Show more
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewNot bad
Checking to easy and easy to catch train and bus
Dear Punum Thank you very much for the good review you gave our hotel. We are pleased that our location and the easy check-in process left a positive impression. We hope to welcome you back soon. Best wishes from the Aarauerhof team
Reviewed: 8 June 2025 · Stayed in June 2025
Verified reviewLocation
The bed...very very soft...spring is damaged. Must change the bed. Also, one light bulb was out in the bathroom so it was a bit dark
Dear Gora Thank you for taking the time to review our hotel. We’re happy to hear you appreciated the location. We’re sorry to hear that the bed and bathroom lighting did not meet your expectations. We sincerely apologize for these inconveniences and truly appreciate your feedback. We hope to welcome you back at another time under better conditions. Best regards from the Aarauerhof team
Dear Gora Thank you for taking the time to review our hotel. We’re happy to hear you appreciated the location. We’re sorry to hear that the bed and bathroom lighting did not meet your expectations. We sincerely apologize for these inconve… Show more
Reviewed: 2 June 2025 · Stayed in May 2025
Verified reviewToilet door is the size of a closet door
Dear Janine Thank you for taking the time to review our hotel. We’re sorry to hear that the size of the toilet door was an issue for you and appreciate your feedback. We still hope to welcome you back again in the future. Best wishes from the Aarauerhof team
Dear Janine Thank you for taking the time to review our hotel. We’re sorry to hear that the size of the toilet door was an issue for you and appreciate your feedback. We still hope to welcome you back again in the future. Best wishes fro… Show more
Reviewed: 23 May 2025 · Stayed in May 2025
Verified reviewReviewed: 19 May 2025 · Stayed in May 2025
Verified reviewIt was cosy small
The lock system on the Doors are hard to figure out. Had to Call costumer service just to get in and the door on the room was kinda the same. We had to let the door be open when we went out of the room to not be locked outside.
Dear Larsen Thank you for taking the time to review our hotel. We’re glad that you generally felt comfortable. We’re sorry that the operation of the doors was not immediately understandable for you and that this caused inconvenience. We would like to sincerely apologize for the issue with access and gladly take your feedback into account. We still hope to welcome you back soon. Best wishes from the Aarauerhof team
Dear Larsen Thank you for taking the time to review our hotel. We’re glad that you generally felt comfortable. We’re sorry that the operation of the doors was not immediately understandable for you and that this caused inconvenience. We w… Show more
Reviewed: 15 May 2025 · Stayed in April 2025
Verified reviewReviewed: 27 April 2025 · Stayed in April 2025
Verified reviewHotel not being able to find my reservation so having to select a more expensive option
Dear Morley Thank you for your review. We’re sorry that we were unable to locate your reservation upon arrival and that this resulted in you having to select a more expensive option. We sincerely apologize for this inconvenience. We have taken note of your feedback and will review this internally to prevent such issues in the future. Best wishes from the Aarauerhof team
Dear Morley Thank you for your review. We’re sorry that we were unable to locate your reservation upon arrival and that this resulted in you having to select a more expensive option. We sincerely apologize for this inconvenience. We have … Show more
Reviewed: 15 April 2025 · Stayed in March 2025
Verified reviewCool. And very clean
Dear Didier Thank you very much for your good review! We are very pleased that you found our hotel cool and very clean. We hope to welcome you back again soon. Best wishes from the Aarauerhof team
Reviewed: 3 April 2025 · Stayed in March 2025
Verified reviewRooms were good
The entrance on arrival was not as described on Booking.com. I had to phone in to get entry to check in. I don't see the point of sending instructions if they are wrong: i.e. swipe credit card doesn't work; key pad 0005 doesn't work etc I'm glad I didn't arrive in the middle of the night. Sat night there was an extremely loud disco in the loby bar.
Dear Gavin Thank you for taking the time to review our hotel. Unfortunately, your stay at Aarauerhof does not seem to have met your expectations. We would like to apologize for the inconveniences you have experienced. We understand your frustration with the incorrect check-in instructions – your feedback is very valuable to us and we will review the process to avoid such confusion in the future. We are in contact with the operator of the nightclub to keep the noise level as low as possible. We are sorry that you were still disturbed by it and we appreciate your feedback. Best wishes from the Aarauerhof-Team
Dear Gavin Thank you for taking the time to review our hotel. Unfortunately, your stay at Aarauerhof does not seem to have met your expectations. We would like to apologize for the inconveniences you have experienced. We understand your f… Show more
Reviewed: 23 March 2025 · Stayed in March 2025
Verified reviewReviewed: 5 March 2025 · Stayed in March 2025
Verified reviewReviewed: 3 March 2025 · Stayed in March 2025
Verified reviewReviewed: 28 February 2025 · Stayed in February 2025
Verified reviewReviewed: 24 February 2025 · Stayed in February 2025
Verified reviewReviewed: 1 February 2025 · Stayed in January 2025
Verified reviewThe location is convenient since I was not travelling with a car
No hot water. This has happened on multiple stays at the property. Room door appeared to have been kicked open at some point and the repair was definitely not invisible
Dear Mr. Robert Thank you for taking your time to write us your review regarding your latest stay with us. When we took over the Hotel Aarauerhof 3 years ago we decided to invest in a securer system for the doors. That's the metallic visible piece. As well we maintain of course damages that happens in our hotel - we are sorry if the repair was visible and made your stay uncomfortable. Please feel free to contact us 24/7 on the provided phone number if at any further stay you have a problem with hot water in your room. Best regards, Hotel Aarauferhof
Dear Mr. Robert Thank you for taking your time to write us your review regarding your latest stay with us. When we took over the Hotel Aarauerhof 3 years ago we decided to invest in a securer system for the doors. That's the metallic … Show more
Reviewed: 2 January 2025 · Stayed in January 2025
Verified reviewLocation, low rate
Loud noise coming from the music club locsted in the basement. Despite my inquiry, the hotel did not inform me that there would be an event. It was also not listed on their website.
Dear Ivan, Thank you for your feedback. We’re glad you appreciated the location and our good price. We deeply regret that your stay was disturbed by noise from the music club. Unfortunately, we do not always have precise information about when events take place in the club, and we sincerely apologize that this information was not available elsewhere either. We are really sorry for this inconvenience. Best wishes from the Aarauerhof team.
Dear Ivan, Thank you for your feedback. We’re glad you appreciated the location and our good price. We deeply regret that your stay was disturbed by noise from the music club. Unfortunately, we do not always have precise information about… Show more