Lovely stay in Zermama! The hotel and the rooms are so chic. We loved the decor. The balcony was a huge plus, we loved sitting outside and listening to the river nearby. The location was perfect, less than 7 minute walk to the train station and the grocery store. We felt very centrally located without it being noisy. Front desk was very accommodating and answered all of our questions.

Stayed in August 2025

There was no option to have breakfast included in the price, and breakfast does not seem to be a big deal here, as there was nobody around except for us. We had a room overlooking the river, and I must say, it would not be possible to sleep with a window open because of the noise from the river. We also found no interface in the room to regulate room temperature. The air conditioning seems to be running, but we could not regulate the setting. On that day it was 30 C so the warm duvets on the bed were not very suitable for the season.

We stayed at this hotel for one night. The hotel is located rather close to the train station, about 6 minutes walk. It is modern and very clean. The bed was really comfortable. We had a room with a nice balcony overlooking the river.

Stayed in August 2025

Everything, friendly staff, great food, location and very modern aesthetic. Comfortable bed and lovely room. Expensive but Zermatt is expensive. Overall I would definitely return.

Stayed in August 2025

Great place if you want to see Zermatt during the Swiss day, yet still in a quieter area, where sounds of celebration do not disturb your rest.

Stayed in August 2025

Sometimes there were smokers right below our balcony. We just closed the door and it solved the issue.

Thoughtful touches like tea and coffee in the room along with slippers. Breakfast staff was great. Roberto at the front desk was always happy to provide nearby restaurant suggestions, which always delivered. For dog lovers there is Ronny who is the unofficial mascot and loves a good scratch behind the ears <3.

Stayed in July 2025

Although my single room was quite small . It had everything I needed and nicely done out . No room for a suitcase tho . No air conditioning or fan .

Arrived by train . Walking distance from the station . Lovely terrace with view of Matterhorn. Staff were fantastic. Elizabeth at reception very helpful.

Stayed in June 2025

The staff were wonderful and very helpful, the room was clean, and the location is perfect! My only complaint is that my room was on the first floor with a window that looked directly into another hotel as well as a train with no blinds. I asked for a different room being a solo traveler and unfortunately they were booked for the night. Overall, i had a great experience and would stay here again!

Stayed in June 2025

Nothing really, but it would have been nice if there'd been somewhere to sit on the balcony.

Stylish hotel, convenient for the station (and they gave me a lift on the way back.) Friendly, welcoming staff. I appreciated the upgrade to a double room, which was very nice, with L'Occitane products in the bathroom. Not cheap, but I suspect it is pretty good value for Zermatt!

Stayed in June 2025

Perfect location

Stayed in June 2025

No black tea bags in the bedroom

Stayed in May 2025

There is no A/C in the room which a bit hot in the summer.

The location was great and the view was wonderful. The room is spacious and have all the amenities. The vibe is soo cozy and warm.

Stayed in June 2025

Limited space in room

Newer and clean facility Very warm room for cooler mountain temperature Nice restaurant by the lobby

Stayed in May 2025

It would be perfect if there is microwave in room or common area

Location

Stayed in May 2025

Nil

Can view the manthorn , cozy environment. Walking distance to station

Stayed in May 2025

Everything it was perfect

I had a wonderful stay at this hotel! Everything was excellent — the design was beautiful and thoughtfully done, and the atmosphere was very welcoming. The staff were amazing, especially Margarita, who was incredibly kind and helpful. I truly enjoyed my time here and would definitely come back again. Highly recommended!

Stayed in May 2025

Bathroom is suitable for couple.

The Matterhorn view from room.

Stayed in May 2025

EVERYTHING- fantastic location, amenities, staff, breakfast! Can’t say enough about our stay here- perfection!

Stayed in May 2025

Beautiful newly renovated rooms and amazing (fake) fur coats for cozy evenings, wonderful stuff and great central location. Highly recommend! And definitely take the room with Matterhorn view.

Stayed in May 2025

There is something wrong with the roof top window, we couldn’t open it.

Very close to the train station, very kind staff. The room is fantastic with a nice view of the Matter Horn.

Stayed in April 2025

Nothing.

The hotel has great rooms, well-sized, clean and decent sized bathrooms, very good meals and overall a very good experience. The staff were super friendly and helpful.

Stayed in April 2025

Breakfast became a bit “same” after couple of days and no good choice of cooked breakfast Rooms were very comfortable but very small and bathrooms were internal

Excellent location right beside the lifts

Stayed in March 2025

The best hotel of my life until here.

Stayed in March 2025

Staff were exceptional.. loved our stay

Stayed in April 2025

Breakfasts were a little boring

Location is excellent- right beside ski hire shop and the Sunnega lift

Stayed in March 2025