Can’t boil water inside the room.

Clean, charming, and have simple cooking facilities, has private garden and can also see mountains, and near the Matterhorn cable car station — relatively central. Lovely and helpful staff too.

Stayed in August 2025

The notes in the lobby regarding the fines ($$$) if the smoke alarm went off due to shower steam, steam from hot or spicy food, were not expected and made us feel like we couldn't take a shower without being concerned it might be too much. There was no gauge on how much would be too much. If steam from food could set off the fire alarm would any warm shower also be too much? Not something you want to manage when you're on vacation, especially when there isn't a window that can be opened or an exhaust fan that can turned on in the bathroom. There were 4 of us and my teenage kids were afraid to shower. The wall lights next to the two beds pushed together didn't seem to work, we tried and only got one side to work. Wasn't a huge issue but something we tried to figure out. Elevator only goes to the 4th floor, our room required walking up one flight of stairs with bags. This could be an issue for some. We were aware that there isn't AC in the hotel, but didn't expect to not have a breeze to cool the room when the windows / patio door were wide open at night and temps were cooler. A fan would have helped a lot, especially on a summer night in August. I ended up getting up in the middle of the night, for a couple hours, to open our door to the hall to get a little bit of a cross breeze from an open window in the stairwell, to try to cool the room. Temps were supposed to be in the mid 50's outside at night but our room on the 5th floor didn't start to cool until the early morning hours...even with everything open. Felt like all the hot air from the building was coming up the stairwell outside our room, once the building started to cool, our room started to cool down. This would be a spectacular room when it's cold outside.

The hotel and room were very cozy and the arrangement of 4 beds fit our family well. Beds were comfortable and room was clean. We appreciated the small mini ref in our room and the full size refrigerator in the shared kitchen, if we had stayed longer we would have enjoyed being able to prepare meals in the shared kitchen. Loved the balcony from our room and ability to sit under the roof eaves. Found the hotel from the train station without issue, a bit of a walk with suitcases. The hotel location is quiet and an easy walk once bags are dropped. We appreciated being able to leave our bags after check out to spend a bit more time in Zermatt. My kids loved the hammock like swing on the hotel lawn. The hotel yard is a lovely place to unwind after a day of travel. We would have loved to have stayed here a few more days (with a fan or cooler temps). Zermatt is truly an amazing place to visit. This hotel was very quiet and yet walkable to all the things we wanted to do. My daughter and I went up to the Matterhorn glacial paradise and she loved getting to go into a glacial ice cave, the cable rail up is a short walk from the hotel. We plan to return to Zermatt to really explore all the hiking / mountain biking trails in the future.

Stayed in August 2025

Nothing

Good facility

Stayed in August 2025

maybe make fans available in rooms but wasnt really an issue

all staff were brilliant,breakfast was plentiful,the rooms were cleaned daily,was set in a nice spot close to town and close to cable cars

Stayed in August 2025

Location was the best and the price was good. The owner was very nice !!!

Great location, friendly staff

Stayed in July 2025

Everything was fine.

Location was good. Room was spacious with a lovely balcony with lots of flowers. Nice bathroom with a good shower.

Stayed in July 2025

The view was beautiful and the room was super comfy!

Stayed in July 2025

Very expensive but likely the product of the area. A hilly walk from the train station.

Extremely comfortable bed and excellent pillows. Room was spacious and clean. Bathroom was good. Shared kitchen made up for lack of kettle in the room. Extra furniture and a balcony were nice inclusions.

Stayed in August 2025

Lovely shower, but the shower head could be bigger for the water pressure but other wise was fantastic

Clean rooms, comfortable beds, nice balcony, quiet and the breakfast selection was excellent

Stayed in August 2025

Breakfast a bit hit and miss. 2nd day no hot option. Hairdryer under powered, took longtime to dry hair.

Amazing, helpfully staff, good laundry facilities

Stayed in July 2025

There was Nothing to not like

It was a delightful hotel with the feeling g of been in a Swiss chatel it was lovely staff were great super clean and breakfast was really nice nice little touch was a kitchen to cook your own food and drinking water on tap

Stayed in July 2025

Some disruption / noise from large group of students who were also staying.

Very nice, simple, family run hotel. Easy walk from town centre.

Stayed in July 2025

Very clean room, friendly staff, great location, and a wonderful breakfast with a wide selection.

Stayed in June 2025

n/a

We had a lovely stay. Loved our room, and the view from the balcony was mesmerizing!

Stayed in July 2025

A little long walk from the shopping but that is okay.

The staff was very knowledgeable and friendly. The beds were very comfortable and the breakfast was fantastic!

Stayed in July 2025

If it wasn't raining when we arrived 😒 🤣🤣

Breakfast was excellent, plenty of variety and choices, the room was spacious, spotless, quiet, the bed was big and comfortable, the room had a fabulous view, the staff were so helpful beyond expectations, the lady at breakfast service couldn't have been nicer, she was non invasive but always there when you needed her, excellent service with a smile.

Stayed in July 2025

Didn't realize how far it was from the train station

Comfortable room; loved the balcony with the flower boxes; very quiet area and great views of the mountains; elevator available to go up with luggage; breakfast is offered but we declined; great location for the tram to go to Matterhorn

Stayed in July 2025

The room was very cold and has no way of correct the heat!

Nice location.

Stayed in June 2025

Nothing really. Breakfast a very basic continental, but was only a small hotel so that was completely expected and understandable. Was a really lovely stay.

Clean, friendly, not too far from the main shops/restaurants and in a quiet location. Beds very comfortable! I’d happily stay here again.

Stayed in July 2025

The room was clean and tidy. The staff are nice

Stayed in June 2025

Really nice hotel,very friendly staff.Good breakfast and delicious coffee.Nice garden.Close to main streets,but still very quiet.

Stayed in July 2025

The hotel is very Swiss style, the breakfast is good, and there is a garden for relaxation.

Stayed in June 2025

If at all, breakfast could improve

Very quiet location, just 10 minute walk from the station. Also, very close to all restaurants and city centre. Room was comfortable. Standout was the access to shared kitchen. Breakfast variety could improve.

Stayed in June 2025

they need to change the bath towels and other napkins they are old .

breakfast was limited but good.

Stayed in June 2025