Early check out

It’s very close to the Main Street with nice view and super friendly staff, it’s closest to the valley station of the cable that can take you all the way to glacier world. Many nice restaurants close by but not crowded. Huge balcony with amazing view

Stayed in August 2025

Only minor comment: I've done many Swiss breakfasts, this one was just ok, but could easily beefed up a bit, for 4*.

Very friendly staff in a charming spot of Zermatt. Can't be any better. Have a very nice wellness (there was a small hickup in the dampfbad and we quickly fixed it together ;-) the staff was so friendly. The wellness is a dream are. Excellent dinner opportunities. We at at the Thai and at Fuji. Excellent.

Stayed in August 2025

Clean, Great facilities Shuttle to train station

Stayed in July 2025

Duplex the bedroom was bad no view Looks like a bunker

Location beach Buffet menu

Stayed in June 2025

Great location near bus stop. Restaurant and bar onsite. Bedding was comfortable and room was clean. Pool and spa was nice. Balcony was covered and nice to use in the winter.

Stayed in March 2025

Nothing

It was really good stay. Inspite of being in crisis situation where the road were blocked they did their best. The view is good. The only thing is Thai food offered in premise is a little pricey.

Stayed in April 2025

Nothing. Everything was very good.

Everything was so good that is hard to start to write about. Staff is amazing and helpful. They provided a car to pick me at train station. Rooms are big and bed are very comfortable. Very good bathroom. Hotel extremely well located nearby everything in Zermatt. Variety of food for breakfast. Spa is excellent, perfect for relaxing after a full day walking. The pictures you see on Booking don't say exactly what you get, it is much better. 10/10

Stayed in April 2025

I like all

Excellent, the rooms, the service of people incredible really. All of them specifically Rafael and Sully .

Stayed in February 2025

Excellent spa and restaurant options. Great location.

Stayed in February 2025

The door on the bathtub/shower was somewhat leaky. This is a very minor issue that didn't adversely impact my stay.

Staff was extremely friendly, easy going, and accommodating. Breakfast was excellent. The facilities, including the gym, were well appointed, clean, and very well maintained. The bed was among the most comfortable I've slept in.

Stayed in February 2025

Cozy, comfortable, great spa, great breakfast, great common area. Dedicated Ski/snowboard room/locker. The hotel is really great!

Stayed in February 2025

The hotel advertisement shows a nice lounge area with a fireplace. Unfortunately it was a smoking parlor so unless non smokers were prepared to sit in and put up with second hand smoke it was out of bounds. There wasn’t really anywhere else to sit relax and read etc. It seems to me that the parlor was big enough to have a smoking and nonsmoking section to accommodate everyone. This was really the only negative of our experience at the hotel.

The breakfast was good - great variety and latte! The spa was wonderful and the personal touches in the rooms including hand written welcome notes, room amenities and toiletries were a nice touch as were the goodies in reception after a day out.

Stayed in February 2025

N/A

Beautiful room with lots of space. Staff were lovely and helpful in picking us up from train station. Bed was so comfy. We were early checking in and they took care of our bags and even put them in our room whilst we were exploring. Very clean and room service was perfect. The breakfast was amazing with so many options. The Thai restaurant inside was so good and perfect when you didn’t want to travel far to eat. Very close to train station 5 to 7 minute walk. The indoor pool and jacuzzi was sublime and the saunas too. We loved our stay here and were so happy we booked it even though it’s a little pricey. Perfect views of Matterhorn waking up in our room. Was a dream! Would highly recommend!!

Stayed in December 2024

Excellent breakfast. Great selection. I appreciated the freshly cut up fruit. Reception lady helpful and delightful. Very comfortable stay. Excellent restaurants connected to the hotel. Enjoyable spa/pool. Pet friendly.

Stayed in December 2024

/

Everything was perfect! The staff, the room, the location, the ski room, the restaurants and especially the massage! All of them made my trip feel like home! Highly recommend :)

Stayed in December 2024

manning at the reception could improve

Was homely. staffs were exceptionally friendly

Stayed in December 2024

Everything was perfect

Stayed in December 2024

The front desk staff sometimes were not staffed. They were friendly and helpful when at the property, it was disappointing when they were not available during the day.

The location and the amenities were very nice. It is almost central between the gondola to Glacier Paradise and the downtown shopping area. The Spa and pool were a welcome retreat after long days of touring and hiking and the heated bathroom floors were divine.

Stayed in October 2024

it was clean and friendly staff

Stayed in September 2024

I liked everything. (I did not try the restaurants or the spa, due to lack of time)

This is a super hotel, charming, well situated. Good welcome by Alex at the reception, all staff friendly and efficient. High standard in all domains. Delightful cosy room with balcony and view, beautiful bathroom, copious, quality breakfast with a large choice.

Stayed in September 2024

Spotless clean. Liked the price. Facilities are great. Easy chexkin and check out.

Stayed in August 2024

Nothing!

Great location and view to the mathehorn and the staff were friendly.

Stayed in May 2024

The restaurants onsite and the spa were fantastic. We left the hotel to ski other than that we just spent our time at the hotel as they had everything we wanted.

Stayed in March 2024

Everything was great.

Breakfast in the hotel was fine. There are three restaurants there, a French one, a Thai and a Japanese. We ate in th French one (l'entrecote) and the Thai and both were very good. Attentive staff and delicious food. The ski room was well equipped and we had a taxi each morning to take us to the various ski lifts. I would like to make a special mention for Sally and Alex who were on reception. I left a necklace in my room and Sally found it and posted it to me. I also had a massage in the Spa with Katie and that was marvellous.

Stayed in March 2024