Reviews of Hotel Albatros 4 stars
Steinmattstrasse 93, 3920 Zermatt, Switzerland
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Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewExceptional rooms with a fantastic view.
Wifi was weak
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewLocation was excellent Lovely room Very friendly and helpful
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewOutstanding location. Staff were friendly and welcoming. The room exceeded our expections.
Nothing
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewGreat location with Matterhorn view . Comfy bed and nice outdoor patio and appreciated TV channels in English ! Loved being able to get picked up and dropped off at the train station .
Need to improve the breakfast options . Also the staff was kind of reserved might have been a little friendlier .
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewLocation, large room, view of Matterhorn, and helpful staff
NA
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewPerfect view to Matterhorn! Requires some walking from the train station (especially with luggages) so you might wanna concider shuttle service. Good breakfast with individual touch.
Very bad AC (if any), not very good sound proofing. Note that the balcony is shared with neighbours even though this was not mentioned in the booking.
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewThe hotel is not too far away from the station, within a walkable distance. Everything is close. Our room has a good view of the Matthorn, yet it’s not too expensive considering Swiss’ price. The room is nice; we imagine it could look very cosy in the winter season. The managing lady is very nice and elegant.
The door to the balcony is essentially broken, so we could not get in (we feared by doing so would completely break it and cause unnecessary troubles for us). The room could feel really hot in the summer: on our stay it was only around 23 degree at night, which is not too bad, yet we could barely sleep even with a shower towel as the only cover and were constantly waken up by the heat in the room.
Dear Guest Thank you very much for your feedback. If you had informed us about the balcony door during your stay, we would have immediately taken care of the issue so that you could use it without any problem. In the mountains it usually cools down at night, so by opening the window the room gets fresh naturally and no air conditioning is needed. We would be delighted to welcome you back one day. Kind regards, HOTEL ALBATROS
Dear Guest Thank you very much for your feedback. If you had informed us about the balcony door during your stay, we would have immediately taken care of the issue so that you could use it without any problem. In the mountains it usually co… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewThe room was very warm all through the night.
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewVery nice and modern room with view of the Matterhorn for no extra charge.
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewWe had a night of luxury here after a 4 day hiking trip. The shared balcony looking out to the Matterhorn was such a treat to enjoy a coffee and soak up the views. The room was comfortable, clean and we also made a much welcome use of the spa which was great for tired legs! Lovely stay and perfect location in the heart of Zermatt 😊
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewDecent
Old furniture, not looking like a 4 star hotel
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewLoved the staff and the overall vibe of the hotel.
N/A
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewhad a truly wonderful stay here. The room was clean and comfortable, and the location was perfect. What made our experience especially memorable was the warm hospitality — the friendly front desk staff made us feel welcome and gave us great peace of mind during our stay. We felt well taken care of from the moment we arrived. We would definitely love to come back again. Thank you for everything!
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewEverything about this property was perfect.
Nothing.
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewThe balcony was lovely, the room and bathroom was lovely
A little far from the station but doable.
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewVery beautiful , unique and modern , recommended of course without doubt
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 April 2025 · Stayed in April 2025
Verified reviewReviewed: 16 April 2025 · Stayed in April 2025
Verified reviewEverything was excellent
Nothing
Dear John Thank you very much for your kind feedback! We are delighted that you had such a positive experience of the atmosphere, the location of our hotel and the warmth of our team. Your recommendation means a lot to us - and motivates us to continue to be there for our guests with joy and commitment. We look forward to welcoming you again soon! Best regards HOTEL ALBATROS & TEAM
Dear John Thank you very much for your kind feedback! We are delighted that you had such a positive experience of the atmosphere, the location of our hotel and the warmth of our team. Your recommendation means a lot to us - and motivates us… Show more