Reviews of Resort Hotel Alex Zermatt 4 stars
Bodmenstrasse 12, 3920 Zermatt, Switzerland
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Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewThe look of the hotel and furnishings is amazing. Also the staff were very friendly, skilled and helpful.
Reviewed: 7 April 2025 · Stayed in April 2025
Verified reviewReviewed: 1 April 2025 · Stayed in March 2025
Verified reviewReviewed: 30 March 2025 · Stayed in March 2025
Verified reviewEverything. We usually stay at the hotel!! Location is perfect , breakfast is always good and we love it. Spa is amazing
Reviewed: 28 March 2025 · Stayed in March 2025
Verified reviewWe loved our stay at Hotel Alex during our ski vacation. The location is excellent. The staff is very nice and helpful. The sauna and pool facilities were amazing after a day of skiing. The place felt very authentic Swiss and had a lot of charm. I would def return again.
Reviewed: 25 March 2025 · Stayed in February 2025
Verified reviewReviewed: 24 March 2025 · Stayed in March 2025
Verified reviewReviewed: 22 March 2025 · Stayed in March 2025
Verified reviewThe Hotel Alex is in the centre of Zermatt, very conveniently next to the railway station. Public areas are quirky and comfortable with some lovely seating areas. Every day the restaurant impresses with an exquisite, delicious and varied menu. Staff in all areas are absolutely delightful, especially in the restaurant and bar.
The Alex needs an urgent design make over, bedrooms, corridors, lifts, carpets, fixtures and fittings are old fashioned and tired.
Reviewed: 11 March 2025 · Stayed in March 2025
Verified reviewReviewed: 8 March 2025 · Stayed in March 2025
Verified reviewLocation
This is our 4th stay at The Alex. This year it felt different, bar staff were so dismissive and not welcoming and friendly at all…sat with their mates watching the footie etc.. felt like parents had left a bunch of kids in charge and the atmosphere was not that nice - music super loud
Reviewed: 2 March 2025 · Stayed in March 2025
Verified reviewThe style, really cosy
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Reviewed: 19 February 2025 · Stayed in February 2025
Verified reviewEverything
Reviewed: 1 January 2025 · Stayed in December 2024
Verified reviewthe location is excellent as just 2-min walk from train station.
The staff didn't communicate with us for the price of breakfast buffet for additional person. I was charged CHF90 for each child each day, and ended up I have to pay additional CHF540 (3 kids for 2 days) for limited choice of breakfast buffet, which to me is ridiculous.
Reviewed: 25 December 2024 · Stayed in December 2024
Verified reviewReviewed: 19 December 2024 · Stayed in December 2024
Verified reviewReviewed: 13 July 2024 · Stayed in July 2024
Verified reviewLocation was excellent. Everything was first class.
Reviewed: 6 July 2024 · Stayed in July 2024
Verified reviewReviewed: 2 July 2024 · Stayed in June 2024
Verified reviewEverything
Nothing
Reviewed: 10 June 2024 · Stayed in June 2024
Verified reviewReviewed: 1 May 2024 · Stayed in April 2024
Verified reviewHotel has a very unique style of classic and Zermatt tradition. I was overwhelmed by every details especially at the bar. Room is spacious and very good toiletries Molton Brown. Breakfast was very good.
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Reviewed: 21 April 2024 · Stayed in March 2024
Verified reviewReviewed: 12 April 2024 · Stayed in April 2024
Verified reviewReviewed: 11 April 2024 · Stayed in April 2024
Verified reviewExcellent food and location.
Room kept far too hot which meant having the window open with the heating on!
Reviewed: 17 March 2024 · Stayed in March 2024
Verified reviewVery comfortable hotel with great exercise facilities and nice bar where you could meet other guests and exchange stories.
Reviewed: 1 March 2024 · Stayed in February 2024
Verified review