Reviews of Alex Lake Zürich 5 stars
Seestrasse 182, 8800 Thalwil, Switzerland
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewAbsolutely everything! I can’t begin to explain how wonderful and enjoyable the entire staff made our stay exceptional. What a location! Food exquisite! Friendly, helpful, nothing is too much trouble. Exceptional service!
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewLocation is great, very clean, nice big room, good service at reception by arrival and at the breakfast, easy access to the lake.
Towels not of one 5 star hotel, breakfast is a little bit poor (could be good to have variety of ham, bakeries.
Dear Albert Thank you very much for sharing your feedback. We are delighted to hear that you enjoyed the cleanliness of your room and the service at the reception and breakfast. We appreciate your comments regarding towels and breakfast variety, and we will use them to further improve our guest experience. We look forward to welcoming you back to Alex Lake Zürich. Kind regards Your Alex Lake Zürich Team
Dear Albert Thank you very much for sharing your feedback. We are delighted to hear that you enjoyed the cleanliness of your room and the service at the reception and breakfast. We appreciate your comments regarding towels and breakfast v… Show more
Reviewed: 15 August 2025 · Stayed in July 2025
Verified reviewDog friendly hotel . Location ,and beautiful view . Very confortable bed , spacious room , lovely design.
We had some little problems with our room but it has been promptly resolved by the manager. We ve been then upgraded to a lovely room on the 3rd floor with balcony . We ve spent 2 days there . And it was a really nice stay
Dear Michael Thank you very much for your kind feedback. We are delighted to hear that you enjoyed the lake view and our dog-friendly atmosphere. We are pleased that our team could promptly resolve the initial issue and make your stay enjoyable. It was a pleasure having you with us, and we look forward to welcoming you back for another relaxing visit. Kind regards Your Alex Lake Zürich Team
Dear Michael Thank you very much for your kind feedback. We are delighted to hear that you enjoyed the lake view and our dog-friendly atmosphere. We are pleased that our team could promptly resolve the initial issue and make your stay enj… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewRight on the lake
Service was slow. Took 45 minutes after sitting down to get our ‘Welcome Drink’. Rude staff.
Dear Daniel Thank you for sharing your feedback. We are glad that you appreciated our lakeside location. At the same time, we sincerely apologise for the service and the negative experience with our team. This does not reflect the standard we strive to provide, and we will use your feedback to ensure improvements in service and attentiveness. We hope to have the opportunity to welcome you back for a more seamless experience in the future. Kind regards Your Alex Lake Zürich Team
Dear Daniel Thank you for sharing your feedback. We are glad that you appreciated our lakeside location. At the same time, we sincerely apologise for the service and the negative experience with our team. This does not reflect the standar… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewLocation. Outside the city so was peaceful with lake view. Rooms were clean and bed comfortable. They had an amazing breakfast every morning.
Nothing
Dear Jonell Thank you very much for taking the time to share your feedback. We are delighted to hear that you enjoyed our peaceful location and rooms by the lake and our breakfast offering. We look forward to welcoming you back to Alex Lake Zürich for another relaxing stay. Kind regards Your Alex Lake Zürich Team
Dear Jonell Thank you very much for taking the time to share your feedback. We are delighted to hear that you enjoyed our peaceful location and rooms by the lake and our breakfast offering. We look forward to welcoming you back to Alex La… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewI loved the staff and cleanliness and the beautiful view.
Nothing
Dear Nisha Thank you very much for your wonderful feedback. We are delighted to hear that your stay exceeded your expectations and that you enjoyed the stunning lake view. We would be thrilled to welcome you back to Alex Lake Zürich for another memorable stay. Kind regards Your Alex Lake Zürich Team
Dear Nisha Thank you very much for your wonderful feedback. We are delighted to hear that your stay exceeded your expectations and that you enjoyed the stunning lake view. We would be thrilled to welcome you back to Alex Lake Zürich for an… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewWe’re a family of 3 and We stayed for 5 nights. The hotel was cozy and superb in every aspect. the staff were very kind and welcoming. the room was big enough and clean, not to mention the beautiful view of lake Zürich from the balcony. breakfast was fresh and diverse Room service was fast The hotel provided us everything we need for our child to make us comfortable I would definitely recommend staying at Alex Lake hotel. For me, Alex Lake will be my first choice whenever i am visiting Zürich again
Dear Mohammed Thank you very much for sharing your wonderful feedback. We are thrilled to hear that your family enjoyed your stay with us and that you felt comfortable and well taken care of an attentive service. It is especially gratifying to know that our facilities and amenities for children contributed to a relaxing experience for your family. We would be delighted to welcome you back to Alex Lake Zürich, and it is an honour to hear that we will be your first choice when visiting Zurich again. Kind regards Your Alex Lake Zürich Team
Dear Mohammed Thank you very much for sharing your wonderful feedback. We are thrilled to hear that your family enjoyed your stay with us and that you felt comfortable and well taken care of an attentive service. It is especially gratifyi… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewI loved everything about my stay here. The staff were incredibly kind, the rooms were beautiful and spacious, and the lake view was stunning. The hotel’s facilities were excellent as well. I would definitely stay here again!
Dear S Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed your stay with our attentive staff and beautiful rooms. It is always a pleasure to know our guests had a memorable experience, and we look forward to welcoming you back to Alex Lake Zürich for another exceptional stay. Kind regards Your Alex Lake Zürich Team
Dear S Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed your stay with our attentive staff and beautiful rooms. It is always a pleasure to know our guests had a memorable experience, and we look fo… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewFantastic hotel, delicious food, exceptional service and facilities! We will definitely come back
Dear Dimitry Thank you very much for your wonderful feedback. We are delighted to hear that you thoroughly enjoyed your stay. We look forward to welcoming you back to Alex Lake Zürich by the lake very soon. Kind regards Your Alex Lake Zürich Team
Dear Dimitry Thank you very much for your wonderful feedback. We are delighted to hear that you thoroughly enjoyed your stay. We look forward to welcoming you back to Alex Lake Zürich by the lake very soon. Kind regards Your Alex Lake Zür… Show more
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 9 May 2025 · Stayed in April 2025
Verified reviewThe hotel in in a beautiful spot right on the lake, staff were lovely and helpful, the room was also very good.
Marketed as a spa hotel, it's definitely not a spa hotel.
Dear Adam, Thank you very much for your kind feedback about our hotel and our team. We are delighted to hear that you enjoyed your stay. We sincerely apologise for any inconvenience regarding our spa facilities. We are pleased to inform you that we will be upgrading our spa in the coming weeks with the addition of a brand-new sanarium. We hope to welcome you back soon to enjoy an enhanced wellness experience. Kind regards Your Alex Lake Zürich Team
Dear Adam, Thank you very much for your kind feedback about our hotel and our team. We are delighted to hear that you enjoyed your stay. We sincerely apologise for any inconvenience regarding our spa facilities. We are pleased to inform y… Show more
Reviewed: 1 May 2025 · Stayed in April 2025
Verified reviewIt was warm welcoming /you can feel the real hospitality in this hotel The location was very excellent
Nothing
Dear Mohamed, Thank you for your kind review! We’re delighted you felt the warmth of our hospitality and enjoyed our excellent location. We look forward to welcoming you again soon! Warm regards, Your Alex Lake Zürich Team
Reviewed: 1 February 2025 · Stayed in December 2024
Verified reviewReviewed: 20 January 2025 · Stayed in December 2024
Verified reviewVery friendly staff, location.
Thank you very much for the positive review. Kind Regards, Your Team Alex Lake Zurich
Reviewed: 17 January 2025 · Stayed in January 2025
Verified reviewReviewed: 5 January 2025 · Stayed in December 2024
Verified reviewReviewed: 27 November 2024 · Stayed in November 2024
Verified reviewThe location, the staff
None
Thank you for your feedback! We're glad you appreciated our location and team. We hope to welcome you again soon! Best regards, Your Alex Lake Zürich Team
Reviewed: 19 November 2024 · Stayed in November 2024
Verified reviewReviewed: 18 November 2024 · Stayed in November 2024
Verified reviewReviewed: 17 November 2024 · Stayed in September 2024
Verified reviewReviewed: 17 November 2024 · Stayed in September 2024
Verified reviewReviewed: 11 November 2024 · Stayed in October 2024
Verified reviewReviewed: 3 November 2024 · Stayed in November 2024
Verified reviewReviewed: 2 November 2024 · Stayed in November 2024
Verified reviewStaff is great, it was very pleasant to interact with all of them. Rooms/hotel overall very classy, very stylish Lots of complimentary things Breakfast is great (egg specialties are so beautiful and so delicious)
Pillows/mattresses could have been a tad better/softer
Dear Adrien, Thank you for your amazing review! We’re so glad to hear you enjoyed your stay, the stylish ambiance, and the delicious breakfast. We also appreciate your feedback on the pillows and mattresses. We offer an extra pillow menu to ensure a more comfortable sleep, and we’re happy to provide additional options to make your stay even better. We look forward to welcoming you back soon! Warm regards, Your Alex Lake Zürich Team
Dear Adrien, Thank you for your amazing review! We’re so glad to hear you enjoyed your stay, the stylish ambiance, and the delicious breakfast. We also appreciate your feedback on the pillows and mattresses. We offer an extra pillow menu … Show more