Reviews of Hotel Allegra 3 Stern Superior 3 stars
Via Maistra 171, 7504 Pontresina, Switzerland
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewGreat facilities . Great location . The pool center is great .
Dear Alon thank you very much for staying with us at Hotel Allegra together with your family. It was a pleasure having you for a couple of days and we thoroughly appreciate your kind feedback. Good to know that you all enjoyed your holidays and that you were entirely happy with all services provided. All the best to you and best regards from Pontresina Regina Amberger, General Manager
Dear Alon thank you very much for staying with us at Hotel Allegra together with your family. It was a pleasure having you for a couple of days and we thoroughly appreciate your kind feedback. Good to know that you all enjoyed your holidays… Show more
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewPerfect location in the town center; nice breakfast; generally friendly staff and nice room. As a plus, we could park the electric car in the garage and charge (at cost). Great bar and bar lady. All in all, great stay!
Certain staff at breakfast were particular (arrogance, doing a character after a request). This was later apologized for by restaurant manager and my wife got her decaf cappuccino as requested. For restaurant one needs to go to main street (2-5 mins. walk)
Reviewed: 8 March 2025 · Stayed in March 2025
Verified reviewGreat hotel with top staff in the middle of Pontresina. Superb breakfast buffet, spacious rooms with comfy beds. Top value for money. Waxing table with 2 Nordic profiles. Cupcakes and apples with water as a welcome gift. 🤩
Dear Greg what a nice review - thank you ! It was a pleasure having you with us again and we do appreciate your wonderful feedback on your stay very much. Good to know that you thoroughly enjoyed your ski holidays with us. All the best and see you soon again in Pontresina Regina Amberger, General Manager
Dear Greg what a nice review - thank you ! It was a pleasure having you with us again and we do appreciate your wonderful feedback on your stay very much. Good to know that you thoroughly enjoyed your ski holidays with us. All the best and… Show more
Reviewed: 7 March 2025 · Stayed in March 2025
Verified reviewReviewed: 3 March 2025 · Stayed in March 2025
Verified review- Fantastic service from the staff - Excellent breakfast - Incredible location for cross-country skiers - Fantastic spa/pool available at no extra charge - They allowed our dog to join us
- The room was very functional and a nice size for a sport hotel. The bed was great, but it would have been nice to have more confortable chairs and a rug. Maybe our room lacked these things because it was a dog-freindly room.
Reviewed: 27 February 2025 · Stayed in February 2025
Verified reviewReviewed: 26 February 2025 · Stayed in February 2025
Verified reviewReviewed: 15 February 2025 · Stayed in January 2025
Verified reviewReviewed: 30 January 2025 · Stayed in January 2025
Verified reviewEverything. Good people on the reception. No noise, silent rooms, nice place. Loved the spa
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Reviewed: 29 December 2024 · Stayed in December 2024
Verified reviewLocation, welcoming and helpful staff
Dear Mariana thank you very much for staying with us at Hotel Allegra and for leaving us such a nice review. It was a pleasure having you and your family amongst our guests and we are happy to learn that you thoroughly enjoyed your Christmas holidays and all hotel services provided. Regarding the view from your room: as your booking came in quite late for the holiday season, the only rooms left were on the first floor with a view of the village. For a future booking, we kindly ask you to check with us ahead for availability and the different room categories. We would be pleased to welcoming you again to Pontresina. All the best and kind regards Regina Amberger General Manager
Dear Mariana thank you very much for staying with us at Hotel Allegra and for leaving us such a nice review. It was a pleasure having you and your family amongst our guests and we are happy to learn that you thoroughly enjoyed your Christma… Show more
Reviewed: 27 December 2024 · Stayed in December 2024
Verified reviewThe staff was rude.. Charged an additional 83 and 74 chf per day for 2 kids under 9 and 11. They called the police when we wanted to pay 50 chf each as per what was mentioned in the booking.com booking confirmation and refused to realize our bags. Also making insulting and racist comments saying they would not confirm bookings by a certain race of people again !!!! Once the police came they also agreed with us and said it was a civil matter and they could not be involved. The front desk receptionist was outrageous, loud and totally inhospitable. It is the worst stay we have ever had ever inspite of spending almost 1100 dollars a night for 3 rooms for a 3 star hotel.
Dear Vani First of all we want to thank you for choosing Hotel Allegra. In 16 years as a hotel manager and more than 30 years in the international hospitality industry, I never met a situation like the one yesterday upon your checkout. Instead of accusing us being loud, racist and insulting - which was never the case - as we are well-educated, well-trained and courteous by character, you should mention here, that you did show up on arrival day with more guests than originally booked. We managed in a very professional way to adapt your booking accordingly in order to provide appropriate accommodation for you and your family and you were well informed by myself regarding higher rates due to extrabeds and changing one room from single to double occupancy. You accepted, checked-in and enjoyed our hospitality. We even did not charge you for lunchbags, which you packed daily from our breakfast buffet, filling up plastic bags in a way that we had several of our other guests reporting that misbehaviour to us. We organized dinners, ski rentals with several discount vouchers, booked ski tickets, checked for about two hours train connections, seat reservations etc for your ongoing journey and you are accusing us for being inhospitable ? As the situation escalated upon check-out, you not wanting to pay the final bill, we were forced to call the police in order to save us from being treated in an in-acceptable way and being accused as liars. A respectful way of conversation, even having different opinions, is essential in our culture and being treated like inferiors is not to be accepted. We are ladies and gentlemen serving ladies and gentlemen - this is what the hospitality industry is all about. All the best and kind regards Regina Amberger General Manager
Dear Vani First of all we want to thank you for choosing Hotel Allegra. In 16 years as a hotel manager and more than 30 years in the international hospitality industry, I never met a situation like the one yesterday upon your checkout. Inst… Show more
Reviewed: 20 October 2024 · Stayed in October 2024
Verified reviewIt was located in a small town that is totally walkable. There were lots of perks like tickets to the funicular and St. Moritz cable cars .
Dear Diane What a wonderful review - thank you very much ! It was a pleasure having you and your husband with us for a couple of days. We are most happy to learn that you fully enjoyed your stay with us and did appreciate not only the free ticket for all mountain railsways and cable cars but as well all inhouse services provided. And thank you for that lovely compliment for our team - it is highly appreciated ! All the best to you and maybe we have the pleasure of welcoming you both any other time in the future to Hotel ALLEGRA Regina Amberger General Manager
Dear Diane What a wonderful review - thank you very much ! It was a pleasure having you and your husband with us for a couple of days. We are most happy to learn that you fully enjoyed your stay with us and did appreciate not only the free … Show more
Reviewed: 12 September 2024 · Stayed in September 2024
Verified reviewThe spa pool the room view breakfast everything
Nothing
Dear Carolyn thank you for staying with us at Hotel Allegra and for taking the time to leave us that wonderful review. It was a pleasure having you and your husband for a couple of days and we are so happy to learn that you fully enjoyed your stay and were satisfied with all services provided. Wishing you all the best, we remain with kind regards Regina Amberger, General Manager
Dear Carolyn thank you for staying with us at Hotel Allegra and for taking the time to leave us that wonderful review. It was a pleasure having you and your husband for a couple of days and we are so happy to learn that you fully enjoyed yo… Show more
Reviewed: 10 September 2024 · Stayed in September 2024
Verified reviewWe arrived in the evening and needed to eat dinner, but the hotel doesn’t have a restaurant, so the receptionist called another hotel and made a reservation for us. We didn’t realize that the restaurants in Pontresina require reservations and are usually fully booked. We would not have had dinner otherwise.
Dear Theresa thank you very much for having chosen the Hotel Allegra as your holiday destination. We did appreciate you staying with us as well as leaving us such a nice review. As we do not have an own restaurant, our Front Desk staff is more than happy to do dinner reservations for all our guests, enabling them to enjoy wonderful evenings with good food in our neighbouring hotels and restaurants. All the best to you and maybe we have the pleasure to welcoming you any other time in the future, kind regards Regina Amberger General Manager
Dear Theresa thank you very much for having chosen the Hotel Allegra as your holiday destination. We did appreciate you staying with us as well as leaving us such a nice review. As we do not have an own restaurant, our Front Desk staff is m… Show more
Reviewed: 5 September 2024 · Stayed in August 2024
Verified reviewBreakfast was wonderful, but the service was even more amazing. They are very accommodating to your needs and make your experience in Engadin a true delight!
Dear Farhan thank you very much for your stay with us at Hotel Allegra and for taking the time to leave us that wonderful review. We do appreciate your kind words a lot and are very happy to learn that you and your wife fully enjoyed your vacation in the Engadin. All the best to you and maybe we have the chance to welcome you again to Hotel Allegra in the future, kind regards Regina Amberger, General Manager
Dear Farhan thank you very much for your stay with us at Hotel Allegra and for taking the time to leave us that wonderful review. We do appreciate your kind words a lot and are very happy to learn that you and your wife fully enjoyed your v… Show more
Reviewed: 4 August 2024 · Stayed in July 2024
Verified reviewRoom was nice, spacy and clean, and breakfast was excellent. The cable car ticket was huge plus!
We didn’t get the info that it should have been compulsory to reserve a parking slot in advantage and there was no space for our car. Had to use the public parking hall.
Dear Eevi thank you very much for your stay at Hotel Allegra and for taking the time to leave us your nice review. It was a pleasure having you and we do highly appreciate your positive feedback on the rooms, our breakfast buffet as well as the free travel card. As for parking: as we do have only limited capacity of parking spaces, it is always recommended to book parking in advance. As soon as you know, if you are travelling by car or by train, kindly advise. Hopefully we can welcome you again to Hotel Allegra in the future, meanwhile kind regards Regina Amberger, General Manager
Dear Eevi thank you very much for your stay at Hotel Allegra and for taking the time to leave us your nice review. It was a pleasure having you and we do highly appreciate your positive feedback on the rooms, our breakfast buffet as well as… Show more
Reviewed: 18 July 2024 · Stayed in July 2024
Verified reviewVery well kept. Looks very modern and new - does not show that it is 24 yrs old Breakfast Staff Free mountain passes. Spa access
No products in bathroom, except one. No fridge. Small tv
Dear Thomas thank you for staying with us at Hotel Allegra and for leaving us your kind review. Good to know that you were happy with your choice of hotel and with all offers and services provided. Thank you as well for your kind words regarding our team. As for the few negative points mentioned: in all rooms we provide shampoo and shower gel of high quality ( lots of guests even buy it to take it home ) as well as hand soap, a nail file plus a vanity set, tissues and face cloths. This is above the usual 3 star standard - we would have been happy to learn what else you had expected. Due to sustainability reasons, we do not have fridges/minibars in our room, however as our hotel bar is open from 7am to midnight, drinks are always available, either to enjoy in the bar or to take up to the rooms. The size of our tv's certainly is sufficient, however we do absolutely respect individual opinions and personal requirements. We would be happy to welcome you any other time to Hotel Allegra, meanwhile kind regards Regina Amberger, General Manager
Dear Thomas thank you for staying with us at Hotel Allegra and for leaving us your kind review. Good to know that you were happy with your choice of hotel and with all offers and services provided. Thank you as well for your kind words reg… Show more
Reviewed: 16 July 2024 · Stayed in June 2024
Verified reviewThe breakfast was wonderful. The room was very nice. The hotel is lovely. The staff were very helpful. My husband made use of the laundry facilities. I think this was the only hotel we stayed in (and there were several) that had a washer and dryer.
The only downside was the walk from the train station to the hotel. It was uphill, which was somewhat difficult for older folks with heavy suitcases. We should have gotten a taxi or let them know to pick us up. They very helpfully dropped us off at the end of our stay.
Dear Chyrelle thank you very much for staying with us at Hotel Allegra and for leaving us that lovely review. We certainly enjoyed having you with us, even that is was just for an overnight. So good to hear that you had a good time and you were happy with a services provided. We do offer a daily shuttle service from/to Pontresina station for our guests, however as we did not know about your arrival, we could not pick you up. Sorry for that !. Glad that you took advantage of the bus service upon departure. All the best to you and maybe we have the chance to welcome you any other time in the future to Hotel Allegra, kind regards Regina Amberger General Manager
Dear Chyrelle thank you very much for staying with us at Hotel Allegra and for leaving us that lovely review. We certainly enjoyed having you with us, even that is was just for an overnight. So good to hear that you had a good time and yo… Show more
Reviewed: 7 July 2024 · Stayed in July 2024
Verified reviewSuper friendly staff, great, modern rooms and direct spa access. Great breakfast too. We also had our dog with us and the hotel was very accommodating.
Reviewed: 1 July 2024 · Stayed in June 2024
Verified reviewLovely hotel with really knowledgeable and friendly staff. Loved the Endagin travel pass. Very nice breakfast with lots of choice. Room was quiet, spacious and spotless. We drink tea rather than coffee and a kettle was provided on request. Heated outdoor pool with fantastic mountain view was also great.
Nothing much to report. A small fridge for milk and wine would have been really useful.
Reviewed: 12 June 2024 · Stayed in June 2024
Verified reviewGreat location in Pontresina next to Alp Languard lift and best hike in the area. Manager and front desk staff were exceptional. All spoke many languages and offered helpful recommendations. The snow card was terrific providing free local bus train lift transportation. The hotel is adjacent to great pool complex. Highly recommended!
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Dear Robert what a wonderful review - thank you very much ! It was a pleasure having you with us for your holidays here in Pontresina. Good to know that you thoroughly enjoyed staying with us and that you took advantage not only of the free travel card, but as well of the free access to the pool and SPA center "Bellavita". Whishing you all the best and looking forward to welcoming you any other time again to Hotel Allegra. Kind regards Regina Amberger, General Manager
Dear Robert what a wonderful review - thank you very much ! It was a pleasure having you with us for your holidays here in Pontresina. Good to know that you thoroughly enjoyed staying with us and that you took advantage not only of the free… Show more
Reviewed: 13 March 2024 · Stayed in February 2024
Verified reviewReviewed: 27 February 2024 · Stayed in February 2024
Verified reviewReviewed: 3 February 2024 · Stayed in January 2024
Verified review