Reviews of Swissôtel Kursaal Bern 4 stars
Kornhausstrasse 3, Breitenrain-Lorraine, 3000 Bern, Switzerland
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Reviewed: 1 September 2025 · Stayed in July 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewLocation and cleanliness
Air conditioning was very poor
Reviewed: 26 August 2025 · Stayed in July 2025
Verified reviewWas great stay
Dear Maytha, Thank you for your wonderful feedback! We are delighted to hear that you had an exceptional stay with us. Best regards, Selma Ander Swissôtel Kursaal Bern
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe room was very roomy and clean. The shower was fantastic. The double bed was massive and very comfortable. The whole hotel is a great piece of modern architecture and the interior is worth seeing. The room “controls” were also quite “hi-tech”; it took me a while to work out how the lights were controlled. The hotel is in a central location, easy walking distance to the centre of town. Staff were friendly and helpful. Parking is really convenient – right under the hotel with a lift up into the hotel. Note that although most of the wall sockets are Swiss ones – there is also a Euro style one at the desk. The room is on the expensive side, the most expensive we stayed in on our pan-European trip but this seems a normal for Switzerland. On the whole probably value for money if you want to treat yourself.
Dear Geoff, Thank you for sharing your wonderful feedback regarding your recent stay at Swissôtel Kursaal Bern. We are delighted to hear that you found our hotel to be clean and modern, and that you enjoyed the spaciousness of your room along with the fantastic shower and comfortable bed. Our team takes great pride in providing an exceptional experience, and it is gratifying to know that our friendly staff contributed positively to your visit. We appreciate your comments about the room controls and the convenient parking facilities. Your understanding of our pricing, reflecting the quality and location of our hotel, is much appreciated. We strive to offer value for money to our guests looking for a memorable experience in Switzerland. Thank you once again for your feedback, and we hope to welcome you back in the future for another enjoyable stay. Best regards, Selma Ander Swissôtel Kursaal Bern
Dear Geoff, Thank you for sharing your wonderful feedback regarding your recent stay at Swissôtel Kursaal Bern. We are delighted to hear that you found our hotel to be clean and modern, and that you enjoyed the spaciousness of your room al… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewEvery thing was good
Every thing was good but there was lots of bugs 🐜 int the top of the wall ,and when i say about them to reception, knew .
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in July 2025
Verified reviewThe location of the hotel and the quite area
My room did not have a outside window to open for fresh air.
Dear Japie, Thank you for your feedback. We are pleased to hear you appreciated our location and the tranquility of our surroundings. We understand the importance of fresh air, and we regret that your room did not meet your expectations in this regard. Best regards, Selma Ander Swissôtel Kursaal Bern
Dear Japie, Thank you for your feedback. We are pleased to hear you appreciated our location and the tranquility of our surroundings. We understand the importance of fresh air, and we regret that your room did not meet your expectations in… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewLocation and friendly staff
N/a
Dear Jenna, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our exceptional location and the friendliness of our staff. Your kind words motivate us to continue providing excellent service. Best regards, Selma Ander Swissôtel Kursaal Bern
Dear Jenna, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our exceptional location and the friendliness of our staff. Your kind words motivate us to continue providing excellent service. Best regards, Se… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewEstrutura e localização boas.
The hotel has good structure and location, but the overall experience was disappointing for the price. • Housekeeping: Cleaning was very poor. The room was not properly cleaned, trash from room service was left for days, towels were not replaced, and surfaces were not wiped. The bed was only arranged in a very superficial way. Twice we were woken up early by staff entering the room despite the “Do Not Disturb” sign. • Service: Some staff members were polite, but others were surprisingly rude at reception. This happened more than once. • Billing: A dinner at the hotel restaurant that we never had was added to our bill. When questioned, they removed it very quickly without checking, which felt unusual. We also saw the same happen to another guest while waiting in line. Overall, the facilities and location are good, but the poor housekeeping, rude service, and billing issues made the stay very disappointing. Definitely not what I expected from a hotel in this price range.
Reviewed: 17 August 2025 · Stayed in July 2025
Verified reviewExcellent location, rich breakfast, comfortable parking
Dear Vladimir, Thank you for your kind words regarding your stay with us. We are delighted to hear that you enjoyed our location, breakfast, and parking facilities. We look forward to welcoming you back for another exceptional experience. Warm regards, Selma Ander Swissôtel Kursaal Bern
Dear Vladimir, Thank you for your kind words regarding your stay with us. We are delighted to hear that you enjoyed our location, breakfast, and parking facilities. We look forward to welcoming you back for another exceptional experience. … Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 15 August 2025 · Stayed in July 2025
Verified reviewReviewed: 15 August 2025 · Stayed in July 2025
Verified reviewBeautiful rooms, great restaurants and conveniently located.
Dear Boyd, Thank you for your kind words regarding our beautiful rooms, dining options, and convenient location. We are delighted to hear you had an exceptional experience and appreciate your positive feedback. Best regards, Selma Ander Swissôtel Kursaal Bern
Dear Boyd, Thank you for your kind words regarding our beautiful rooms, dining options, and convenient location. We are delighted to hear you had an exceptional experience and appreciate your positive feedback. Best regards, Selma Ander S… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified review