Amazing room overlooking the lake, great staff. Will definetly go back

Stayed in August 2025

Amenities were less

The property is good and location is great but needs improvement in some amenities. AC is needed as its started getting hotter. Breakfast was very average, for a 4 star have had better breakfast in 3 stars.

Stayed in August 2025

We loved everything

The view from the room is indescribably beautiful!

Stayed in August 2025

Breakfast was great, staff were engaging and friendly from check in onwards. The views over the lake and to the mountains were amazing - well worth the stay!

Stayed in July 2025

Restaurant was pricey imho. 33CHF (£30) for a Burger & Fries - although it was very tasty! The seal on the shower cubicle leaked in my room, so consequently water spread right across the floor. Not a huge issue, but I informed Reception so they could at least try to repair it.

Stayed for two nights. Fantastic location overlooking Lake Lucerne. Excellent hotel & facilities, however I didn’t really take advantage of them as I was on a motorcycle tour. Free parking in the Garage below the hotel, with lift access back to the room. Great menu in the restaurant & the food was delicious. Great range of continental breakfast items

Stayed in July 2025

The only downside is the lack of air conditioning. My room had a fan, which helped a little. Luckily, the weather was surprisingly cool for July during my stay. However, I can imagine it could get uncomfortable during hotter days.

The hotel features beautifully designed rooms with wooden decor and ceilings that create a warm, cozy atmosphere. The bed was incredibly comfortable, and the views from the balcony were absolutely breathtaking. There is both outdoor parking and an underground garage available — and the best part is, parking is completely free. A COOP supermarket is located just across the street, which is very convenient. It’s about a 10-minute walk to the ferry to Lucerne.

Stayed in July 2025

Very friendly staff, impressive view

Stayed in July 2025

Breakfast is usual cereal,yogurt and bread ,cheese and croissants, no hot food ,in case your expecting it . But still all tasty and nice coffees.

The view was amazing room 114 ,double comfy bed , great facilities, fridge ,kettle ,coffee machine ,friendly staff ,location excellent, bus stop outside hotel , buses on time ,great connection to trains to Lucern or even a 10 minute walk to ferry to Lucern. coop store opposite,

Stayed in June 2025

Restaurant not open every evening and limited menu choice but lots of good restaurants down the hill by the ferry stop - quite a steep walk back but there is a bus.

Lovely room with stunning views from balcony. Good breakfast and private open or underground parking with lift access to rooms

Stayed in June 2025

Slightly outdated on the outside. No air conditioning.

The staff at this hotel were very helpful and polite. Secure underground parking was provided and included within the total cost. A swimming pool is also included. From the outside the hotel is dated and old but from the inside this is not the case. The hotel room was surprisingly cool considering the warm outside weather and the lack of air conditioning. The views were stunning as to be expected. When it came to the evening meal at the hotel restaurant we couldn’t have asked for a better experience. The waiter was excellent and although English was not his strongest language he helped us with recommendations and we couldn’t have been happier. The meal was very good and so were the drinks.

Stayed in June 2025

Friendly

Stayed in June 2025

Great team of very friendly people running the place. Terrace is great and food is really good while the building is a sin from the late 60ies or 70ies.

Stayed in June 2025

Great location. Underground safe parking

Stayed in June 2025

Near bus stop

Stayed in May 2025

Nothing.

Loved the room with a view of the lake and mountains. The unexpected upgrade was awesome.. All staff were friendly, especially young lady and man, on reception when we checked in and out. Breakfast was great, loved the room, view from bed and balcony was spectacular, the shower was great as well.

Stayed in May 2025

The breakfast menu lacked variety, so I chose not to try it

The lake view room offers exceptional value. I was pleasantly surprised to see that the hotel also provides coffee machines with pods and water warmers in the room—amenities that are quite rare in Swiss hotels. Coop and Migros are located right in front of the hotel, so perfect if you're looking to buy snacks and others.

Stayed in May 2025

Restaurant staff was not great

Excellent staff, fantastic view.

Stayed in May 2025

loved everything.

Everything! Just a great venue, staff and position stunning. Recommend it highly.

Stayed in May 2025

nothing

The View, was fantastic.

Stayed in May 2025

Everything was fine. The balcony could be a bit more comfortable, but the views of lake and mountains are really worth it

The personnel was excellent, really helpful. The views from the room top class.

Stayed in May 2025

The outdoor look of the building is not what you expect to see by the shared pictures. It is a very large block of flats within where there is also part of it the hotel. The vibe is basic and if there would not be the view and parking I would not rate it as I do The reception is sadly until 5 pm and the lack of staff to talk with is something you will notice - having the reception being available longer hours would make this place better

The property has an amazing location! I never spent more time on the balcony as I spent here. Always get the lake view as it is worth it! Spacious room and bathroom. Indoor parking facility with opportunity to charge the EV car for free ( just ask reception) very good quality breakfast! Very fit to travel with a dog with parks around to walk

Stayed in April 2025

The breakfast was very good, but could have some more variety

Beautiful hotel in an amazing location with breathtaking views of the lake and mountains - very happy with the amenities and facilities

Stayed in April 2025

Stunning view from our room, clean, free coffee and tea, good breakfast with local products, nice staff.

Stayed in April 2025

Nothing to mention

Amazing staff. The family that runs the hotel are very polite , open , and generous people. Location is amazing. Hotel is a jewel inside (very nicely decorated). We got a free upgrade to a superior room with lake view. Lake view is unbelievable.

Stayed in February 2025