Reviews of Hotel Alpenhof 3 stars
28 Melchtalerstrasse, 6067 Kerns, Switzerland
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Reviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewBeautifully located with a peaceful ambiance, this traditional Swiss hotel offers some of the most stunning views of the surrounding mountain ranges.
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewAlpenhof enjoys a great location with lovely views. The beds are cozy, and the standard room is clean and bright. Considering Swiss standards, it offers good value for money.
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReally beautiful place — quiet and away from the busy tourist spots. Lots of nice walking areas nearby to explore. The staff were kind, the room was clean. I liked it so much here, I definitely want to come back.
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewThe location was by far my favorite part. If you've been there, you'll know exactly why. I'm giving it a perfect 10!
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewVery helpful staff
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewVery nice location, serene atmosphere in a traditional swiss hotel
Reviewed: 3 July 2025 · Stayed in July 2025
Verified reviewI did come across some mixed reviews before my stay, so I was a bit hesitant at first. However, after checking in, I found the overall experience quite pleasant. The hotel has a charming Swiss chalet style with a cozy atmosphere. The location is very convenient, making it easy to get around. The view from the window is wonderful, and considering everything, the hotel offers pretty good value for money. Overall, it was a comfortable and enjoyable stay.
Dear Chen, We are pleased to hear that you enjoyed the breathtaking view and our cozy chalet rooms. Thank you for your kind words. Thank you and best wishes from Kerns, Your team at the Alpenhof Hotel
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewhonestly nothing I was unable to had breakfast as time slot was really short and staff was not cooperative , no value for money , no respect , it was just a stay
everything i did not liked honestly only Location is good rest no value for money
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewThe view/nature is really amazing, but this isn't related to the hotel. The room was ok.
Breakfast was included in the rate, yet it simply wasn’t served. I arrived at 8 a.m. and a staff member told me that breakfast ended at 7 a.m. because the hotel caters to Chinese tour groups and serves noodles at 6 a.m. and 7 a.m. This was never communicated to us — no notice, no email, no sign. Complete disregard for guests. We left hungry, and since it was Sunday, everything in town was closed. On top of that, when we arrived there was no one at the front desk. The room key had been left on the counter, as if guest reception and security didn’t matter. The room itself was merely okay, but the bath towel was tiny and paper-thin. To make matters worse, the soundproofing is terrible: we could hear every noise from the adjacent room, which kept us from sleeping properly.
Dear Beatriz, Thank you for taking the time to share your experience. We truly regret that your stay with us did not meet your expectations and appreciate the opportunity to clarify a few points. First and foremost, we're sorry to hear that you left feeling disappointed and hungry — that is never the experience we hope to provide. Please kindly note that our standard room rate does not include breakfast, as clearly stated on our booking platforms. However, we are happy to offer our Chinese-style breakfast free of charge to all guests, typically served between 6:00 and 7:00 a.m., in line with the preferences of our frequent tour group visitors. We also offer other breakfast options, available upon request for an additional charge. We apologize if this was not properly communicated during your check-in — we are reviewing how this information is shared to avoid future confusion. Regarding your check-in experience, we agree that leaving a key unattended at the front desk is not acceptable. While this was an isolated case, we have already addressed the matter seriously with the staff involved and reinforced proper procedures to ensure it doesn’t happen again. As for the room, we understand that our traditional wooden chalet design may come with some acoustic limitations compared to modern concrete buildings. While this style reflects the local heritage and atmosphere many of our guests value, we recognize that it may not suit everyone’s preferences. We are currently exploring solutions to improve sound insulation where possible. We also take your comment about the towels seriously and will re-evaluate the quality provided in our guest rooms. Again, we sincerely apologize for the inconvenience you experienced. Your feedback is invaluable and helps us improve. If you choose to stay with us again, we would love the opportunity to better meet your expectations — please contact us directly, and we will do our best to provide a more personalized and comfortable experience. Warm regards, Hotel Alpenhof
Dear Beatriz, Thank you for taking the time to share your experience. We truly regret that your stay with us did not meet your expectations and appreciate the opportunity to clarify a few points. First and foremost, we're sorry to hea… Show more
Reviewed: 12 December 2024 · Stayed in December 2024
Verified reviewThe hotel was very clean and comfortable, with friendly staff who made us feel welcome. I would definitely stay here again!
Reviewed: 11 December 2024 · Stayed in December 2024
Verified reviewBreakfast was varied and the dining room was neat and clean. It's really good value for money to stay in a hotel like this in Switzerland!