Reviews of Hotel Alphubel 2 stars
Brantschenhaus 7, 3920 Zermatt, Switzerland
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewFirst and last time we stay at this hotel
Room was not nicely laid out and was not appropriate for 4 people. Was in need of renovation in terms of electric fittings and wiring. Over looked a noisy street below with restaurants and a bar - meaning in the summer when it was hot we had to have the window open but this meant it was noisy until very late. Breakfast was nice with friendly staff.
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewBreakfast was very nice. A great experience. Checkin was easy and smooth. I was only given one key. I should've asked if there was a second key available-- they are physical hard keys. Location is insanely good-- close to train station. Easy to walk everywhere. Great food nearby. Shower was amazing pressure albeit a small closet. Another water closet was in the hall nearby.
The no AC room was an issue that led to warm sleep. The duvet was too thick for summer and no. aC. We kept the window and balcony door open for some airflow. A few bugs got in but not bad. The pillows were very odd-- so squishy and soft. Not a good pillow experience.
Dear Guests, Thank you for taking the time to share your review. We are very glad that you appreciated many aspects of your stay, such as our location and service. At the same time, we take note of your constructive comments and will use them to further improve our guest experience. We hope to have the opportunity to welcome you again soon. Kind regards, The Hotel Team
Dear Guests, Thank you for taking the time to share your review. We are very glad that you appreciated many aspects of your stay, such as our location and service. At the same time, we take note of your constructive comments and will use … Show more
Reviewed: 17 August 2025 · Stayed in July 2025
Verified reviewLocation and it was a great room and the staff was very helpful.
Loved it all.
Dear Pilzner, Thank you so much for your wonderful 10/10 review! We are thrilled that you enjoyed your stay with us and that our team and services met your expectations. Your kind words are a great motivation for us all. We look forward to welcoming you back soon for another memorable stay. Warm regards, Alphubel Team
Dear Pilzner, Thank you so much for your wonderful 10/10 review! We are thrilled that you enjoyed your stay with us and that our team and services met your expectations. Your kind words are a great motivation for us all. We look forwa… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewHotel in the centre of Zermatt, close to all main attractions and hiking paths. Breakfast included, dog accepted.
The hotel is a bit dated, and despite being a more affordable option, still quite expensive for what you get. Breakfast is reasonable, although they serve canned fruit salad. I had indicated that I would like to bring my dog, but nobody told me in advance that they would charge an additional CHF25 per night. This is definitely not in line what others (even more expensive hotels) are charging, and in some you get a blanket and bowl as well. It would maybe take 5 more minutes to clean the tiny single room that I was in after using it with the dog.
Dear Sabine, Thank you for taking the time to leave us your feedback. We are pleased to hear that you enjoyed certain aspects of your stay. At the same time, we regret that other areas did not fully meet your expectations. We appreciate your constructive comments and will use them to improve our services. We hope to have the opportunity to welcome you again in the future. Kind regards Your Alphubel Team
Dear Sabine, Thank you for taking the time to leave us your feedback. We are pleased to hear that you enjoyed certain aspects of your stay. At the same time, we regret that other areas did not fully meet your expectations. We appreciate y… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewLocation is good
Old style design.
Dear Yim, Thank you very much for your positive review. We are delighted to hear that you appreciated. We also take note of your constructive feedback regarding the sign & location and will keep this in mind for further improvements. It was a pleasure to host you, and we hope to welcome you back on your next visit to Zermatt. Best regards, Your Alphubel Team
Dear Yim, Thank you very much for your positive review. We are delighted to hear that you appreciated. We also take note of your constructive feedback regarding the sign & location and will keep this in mind for further improvements. … Show more
Reviewed: 13 August 2025 · Stayed in May 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewLocation is great, it is about 3mins walk to the station.can do with a kettle in the room. 😊
Not having a kettle in the room
Dear Adenike, Thank you so much for your wonderful feedback. We are delighted to hear that you had such a positive experience with us. Your kind words about our team and our services mean a lot, and we are very happy that we could contribute to making your stay enjoyable. It would be our pleasure to welcome you back again in the future. Warm regards, The Hotel Team
Dear Adenike, Thank you so much for your wonderful feedback. We are delighted to hear that you had such a positive experience with us. Your kind words about our team and our services mean a lot, and we are very happy that we could contrib… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewCentral location in Zermatt, close to train station, very clean, comfortable beds, refrigerator provided
Small bathroom, worn out furniture , no vegetables at the breakfast
Dear Sasa, Thank you for taking the time to share your review. We are very glad that you appreciated many aspects of your stay, such as our location and service. At the same time, we take note of your constructive comments and will use them to further improve our guest experience. We hope to have the opportunity to welcome you again soon. Kind regards, Your Alphubel Team
Dear Sasa, Thank you for taking the time to share your review. We are very glad that you appreciated many aspects of your stay, such as our location and service. At the same time, we take note of your constructive comments and will use th… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewBreakfast is very good.
Dear Oi, thanks a lot for your feedback and we are happy to hear that you were satisfied with our breakfast buffet! We wish you all the best and hope to see you soon back again in Zermatt. Your Alphubel team
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewNice shower
Pillows were too soft, disnt have any shape. awful
Dear Isabelle, thank you very much for your feedback & update. Let us know next time, so we can offer you different pillows or even a second one. Hope to see you soon. Kind regards Your Alphubel Team
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewLocation was great. Breakfast was adequate.
Tea making facilities in room.
Dear Chris, thanks a lot for your feedback and update. Hope to see you soon with us, your Alphubel Team
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewGreat location, easy friendly check-in, and nice breakfasts.
Thank you so much for your kind review! We’re happy to hear you enjoyed our excellent location near the station, as well as the nearby restaurants and markets. It’s great that we were able to offer you an early check-in — we always do our best to accommodate our guests whenever possible. We're also glad you liked the breakfast! We hope to have the pleasure of welcoming you again soon. Warm regards, Alphubel Team
Thank you so much for your kind review! We’re happy to hear you enjoyed our excellent location near the station, as well as the nearby restaurants and markets. It’s great that we were able to offer you an early check-in — we always do our b… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewEverything was good, as it is described in booking
Thank you so much for your wonderful review and perfect score! We’re delighted to hear that you enjoyed your stay with us and appreciated our central yet quiet location, the cleanliness and comfort of your room, and the friendliness of our staff. It means a lot to us that you felt welcome and relaxed during your time at Hotel Simi. Your kind words are the best reward for our team. We truly hope to welcome you back soon for another great stay in Zermatt! Warm regards, Your Alphubel Team
Thank you so much for your wonderful review and perfect score! We’re delighted to hear that you enjoyed your stay with us and appreciated our central yet quiet location, the cleanliness and comfort of your room, and the friendliness of our … Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewVery helpful staff. Good location.
Small room. Very expensive, but that is Switzerland.
Dear Brian, Thank you for your feedback and for highlighting the helpfulness of our staff and our central location – we’re glad to hear those aspects contributed positively to your stay. We understand your concerns regarding the room size and pricing. While room dimensions in mountain destinations like Zermatt can vary, we always strive to offer comfort and quality. Regarding pricing, we recognize that Switzerland can be a costly destination, and we do our best to offer good value within this context. We truly appreciate your comments and hope to welcome you again in the future. Best regards, Your Alphubel Team
Dear Brian, Thank you for your feedback and for highlighting the helpfulness of our staff and our central location – we’re glad to hear those aspects contributed positively to your stay. We understand your concerns regarding the room siz… Show more