Reviews of Alpine Lodge 4 stars
Bahnhofstrasse 14, 3920 Zermatt, Switzerland

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Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in June 2025
Verified reviewReviewed: 4 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewGreat location and facilities. Nice and cosy place. Easy and fast communication. Owner took the time to check in on us.
Stayed on the 3rd floor. While the view is great, the flight of stairs is a challenge especially when you have heavy luggage.
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewGreat location, one the main street, right near the train station. Apartment was clean and well appointed. Easy self check-in. Host was very quick to respond to questions via the Booking app. Excellent value, especially since we got two rooms - a bedroom and a kitchen/dining area/living area.
The street could be noisy. It was hot when we were there and we couldn’t keep the bedroom windows open (no A/C).
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewClean, comfortable bed and quality bedding, everything we needed as a self catering base for hiking around Zermatt. Attentive and friendly host.
Nothing to dislike!
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewThe apartment was the perfect place to stay in Zermatt. The location was close to the train station with a balcony facing the main street. There was no extra noise from neighbors our outdoors. It is close to the COOP grocery store. Although we didn't cook in the unit, it was fully stocked for anyone who wanted to. It was very clean and updated.
Nothing.
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewVery nice apartment, perfect location, right next to Zermatt train station, and walking distance to all local attractions, restaurants and cable car stations.
Reviewed: 15 June 2025 · Stayed in May 2025
Verified reviewReviewed: 1 June 2025 · Stayed in May 2025
Verified reviewReviewed: 21 May 2025 · Stayed in May 2025
Verified reviewVery good room and location. Better than we expected. Well-equipped kitchen and room.
The stairs up to our room on the 1st floor. We had big luggage which made it a bit onerous. The shower is good and strong. However, the water was slow to drain which results in minor flooding which bathing. Not too big an issue though. The early check out at 930am. Would be better if check in is like 2pm to 3pm and check out at 10am to 11am, closer to what most other accommodation will offer and gives ample time for cleaning which we can understand. Otherwise, everything is great!
Reviewed: 13 May 2025 · Stayed in May 2025
Verified reviewReviewed: 10 May 2025 · Stayed in May 2025
Verified reviewReviewed: 8 May 2025 · Stayed in May 2025
Verified reviewReviewed: 29 March 2025 · Stayed in March 2025
Verified reviewReviewed: 23 February 2025 · Stayed in January 2025
Verified reviewReviewed: 22 February 2025 · Stayed in February 2025
Verified reviewLocation was perfect…loved the decor. Clean. Comfortable bed. Super functional.
The oven was a challenge
Reviewed: 24 December 2024 · Stayed in December 2024
Verified reviewVery well renovated, amenities are to the newest standard. Heating and water work perfectly well
Reviewed: 15 December 2024 · Stayed in December 2024
Verified reviewVery central early check in very safe and secure clean every appliance we needed with instructions from host nice balcony and views of Matterhorn from living room
Nothing
Reviewed: 29 October 2024 · Stayed in October 2024
Verified reviewThe apartment is 3 min walk from the train station. It's cozy, modern,.spacious for 2 people.
Walking up 3 floors
Reviewed: 8 October 2024 · Stayed in September 2024
Verified reviewThe lodge was very clean and comfortable. It had close access to shopping, restaurants, COOP, and the train station. We arrived late and the lodge was just a minute walk from the train. The host was very quick to answer questions and was very hospitable.
Reviewed: 2 October 2024 · Stayed in September 2024
Verified reviewImmaculate apartment in fantastic location. Great value for money , everything you could need in the apartment was there. As Central location as you could get .
Everything fine although there for 4 days and could have done with a change of towels
Reviewed: 29 September 2024 · Stayed in August 2024
Verified reviewLovely little balcony getting the afternoon sun. Cosy bedroom tastefully decorated. Close to the station. Kitchenette for breakfast.