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Reviews of Ambassador Self Check-in Hotel 3 stars

Zürichstrasse 3, 6004 Luzern, Switzerland

#54 of 79 hotels in Luzern

Guests' Choice

Review score

Based on 463 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.4

  • Location

    9.2

  • Facilities

    7.8

  • Staff

    7.9

  • Value for money

    7.5

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 1 September 2025

    7.0
    Very functional
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    basic room

    Location and breakfast

    Stayed in August 2025

  • Reviewed: 28 August 2025

    9.0
    Comfortable, but hot.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    It was very hot in Lucern and the fan in the room was not sufficient to keep us cool.

    It was convenient and easy for us to check in ourselves. The room was more than we required, and the breakfast buffet had a sufficient selection of options. It was very easy to leave our luggage at the hotel around the corner.

    Stayed in August 2025

  • Reviewed: 23 August 2025

    9.0
    Very good hotel, in the heart of Lucerne
    • Leisure trip
    • People with friends
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Very good location, close to important landmarks and central station. Very good breakfast, with a lot of healthy options.

    Stayed in August 2025

  • Reviewed: 11 August 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    Easy Checkin process and best part was the bus station which was right at the exit of the building and also very close to the main Lucerne train and ferry station. Coop was hardly 100m distance and there were so many bakery shops and restaurabts right in front of the property. Rooms was good and spacious. Though there was noone at the reception because it's a Self checkin hotel but process was really simple. During our 3 day stay, rooms were cleaned daily and towels were replaced. We booked without breakfast but Coffee and tea was complimentary at their 2nd floor cafeteria. There was oven to heat up the food at 2nd floor restaurant. We arrived early and luggage was stored at Hotel prix right next to the apartment without any additional cost.

    Stayed in August 2025

  • Reviewed: 9 August 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night

    Excellent location. Helpful and friendly staff

    Stayed in July 2025

  • Reviewed: 6 August 2025

    7.0
    Convenient, but basic.
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    Very uncomfortable third person pull out couch. Toilette paper not replenished through our stay. Fan removed while we were out for the day.

    Convenience. Checking worked well.

    Stayed in August 2025

  • Reviewed: 6 August 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    It was a very hot day and the staff were very obliging in supplying a good room fan.

    Stayed in August 2025

  • Reviewed: 26 July 2025

    9.0
    Nice place to stay
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    No air conditioning and since it is very noisy outside the room we kept the window shut so it was hot at night. There was a fan though.

    Very good location, nice place to stay. Large bed. The bathroom was pretty big.

    Stayed in July 2025

  • Reviewed: 20 July 2025

    7.0
    With more air in the room I would rate it higher
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The room was very hot and stuffy. It was hard to sleep due to heat.

    Location, ease of checking and out.

    Stayed in July 2025

  • Reviewed: 19 July 2025

    8.0
    Near to perfect
    • Leisure trip
    • Couple
    • Business Room
    • Stayed 1 night
    • Submitted via mobile

    It was a little bit hot. The bath tube was high and risky. The light was insufficent and the room was dark.

    They think so many things for us. For example, early check-in or late check-out luggage lockers are there. There is no receptionist but it was easy to complete check-in. The breakfast team was kind and helpful. Also, they send my visitors card as QR and give so many useful info with an e-mail.

    Stayed in July 2025

  • Reviewed: 19 July 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    No air conditioning, sockets place not convenient for use

    Convenient and clean, breakfast good

    Stayed in July 2025

  • Reviewed: 18 July 2025

    7.0
    Good for one night, reasonable rate (for Lucerne!).
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very thin towels, no coffee maker, and a humming noise that we couldn’t figure out.

    It was convenient for one night after arriving from the U.S. and needing a place to sleep off jet lag while also getting a nice start to Switzerland’s sights. Self-checkin was easy and parking and Coop were right next door. A quick walk down to the lake, restaurants and bridge. Slept well.

    Stayed in July 2025

  • Reviewed: 18 July 2025

    9.0
    Although self- check-in, the staff next door was very helpful!
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    Room was a bit hot, and noisy when opening the window.

    The location is central, rooms are spacious. Breakfast was great.

    Stayed in July 2025

  • Reviewed: 16 July 2025

    8.0
    Overall not bad. 😊
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The pillow wasn’t so great, it was too hot ( it will be great if in the future an AC unit will be installed) and too much noise from outside.

    Was closed to the main train station and also to the city center.

    Stayed in July 2025

  • Reviewed: 12 July 2025

    8.0
    Perfect base to explore city, lakes and surrounding areas
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    A little noise as city location

    Perfect city location with only short bus ride from train station. Nice breakfast

    Stayed in July 2025

  • Reviewed: 2 July 2025

    7.0
    good, but too hot in July
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    the room temperature was to hot

    location, good breakfast, easy checkin

    Stayed in July 2025

  • Reviewed: 23 June 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    kinda hot in this room in June

    self check in service and luggage locker were easy to use

    Stayed in June 2025

  • Reviewed: 20 June 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Location

    Stayed in May 2025

  • Reviewed: 19 June 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Business Room
    • Stayed 2 nights
    • Submitted via mobile

    The room was very hot, it was hard to sleep. The system broke down and we had to move between two hotels to check-in.

    Good location, close to the bus stop and the small mall. Nice outdoor space, access to coffee maker.

    Stayed in June 2025

  • Reviewed: 19 June 2025

    9.0
    Comfortable Stay
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    The room was a little bit stuffy and warm

    I like the location. It is not too far away from the train station, walkable distance, and yet it is reachable through bus as well. The bus stop is just outside the hotel, quite convenient! The breakfast is good too, i even saw there is wine served in the morning? 😄 The room is spacious and clean. The staff is friendly and helpful.

    Stayed in May 2025

  • Reviewed: 14 June 2025

    8.0
    We loved our visit to Lucern and hotel was good location and had adequate amenities for our needs.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Rooms need better pillows as they were flat without much support and rooms definitely need A/C as we visited during hot weather and had to use small pedestal fan and leave window open at night.

    Hotel in excellent location in a quiet area. Amenities in hotel were good. Included breakfast was good. Staff very friendly and helpful. Efficient checking process.

    Stayed in June 2025

  • Reviewed: 13 June 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Kettle in room would have been nice , but hot drinks available from reception in adjacent hotel. Room quite hot when weather very warm but fan available.

    Nice light and spacious room with balcony Central location, 10 minutes walk from the station, shops nearby Good sized bathroom Safe to keep documents etc in Good breakfast Self check in process very easy Near main road but sounds proofing good

    Stayed in June 2025

  • Reviewed: 9 June 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Cerca del centro

    Stayed in May 2025

  • Reviewed: 8 June 2025

    7.0
    Decent Accommodation and Location Self Checkin not my Favorite.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    Personnel in adjacent hotel helpful.

    The fact the adjacent hotel staff could answer my questions. The self checkin part was not useful.

    Stayed in May 2025

Showing 1 – 25

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