Reviews of Essential by Dorint Basel City 4 stars
Schönaustraße 10, 4058 Basel, Switzerland
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewWas clean and bight and airy towels and bedding fresh breakfast was great
Guest sitting out the front area was noisy but that’s the only issue
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewGreat staff, easy parking (charging options as well) and clean comfortable rooms.
n/a
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewNice decoration of public spaces, polite, friendly staff, very good breakfast, very good bar, good mobility options. Location not bad, but not very good either, as advertised...
- one day of three, housekeeping services not provided without any reason - air condition just for decoration, does not work - rugged, worn-out towels - lousy bed pillows - no coffee machine, just an electric kettle and bottled water provided only the first day, the rest have to buy - no bathrobe or slippers - excessively expensive restaurant ( CHF 21,00 for just a bowl of soup! )
Dear Alexandru Thank you very much for taking the time to write such a detailed review of your stay. We are pleased to read that you particularly appreciated the decorative public areas, the friendly demeanour of our team as well as our breakfast offer and the bar. The wide range of mobility options also seemed to be close to your heart - it's great that you were able to benefit from them. We apologise for the fact that the cleaning service was not provided on one day and that the comfort - for example in terms of towels, pillows and air conditioning conditions - was not satisfactory. This is not our daily standard and we will review this immediately. Bathrobes and slippers can be delivered to your room on request. A coffee machine and minibar are available in our superior category. Your feedback is very valuable to us in order to continuously improve our services. We thank you again for your open words and would be delighted if you would give us the opportunity to convince you of our best side during a future stay. Kind regards from Basel Robert Wiesner General Manager
Dear Alexandru Thank you very much for taking the time to write such a detailed review of your stay. We are pleased to read that you particularly appreciated the decorative public areas, the friendly demeanour of our team as well as our br… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewVery clean, well fall out rooms. We had everything we needed in our room. And if there is anything that we didn’t need apparently it was available downstairs at the desk. The services were not scrimped on.
I did not like entering the lobby and it smelled like smoke. However, the room did not smell like smoke. Smoking is not allowed in any of the bedrooms.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewroom location and cleanliness
nothing
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewIt was modern clean and had everything you could possibly want for an overnight stay
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewHotel is modern, confortable with everything you need for short stay. We esspecially liked a garden with comfy seats for relaxing. The position is good - tram station is 5 minutes walk from hotel and city centre by tram 10 min.
The price is a little bit high, but on the other hand normal for Swiss standard.
Dear Ivana Thank you for your wonderful review! We are delighted to hear that you found our hotel to be modern and comfortable, with everything you needed for your stay. It makes us especially happy to know you enjoyed our garden with its comfortable seats. Your kind words about our location and amenities are a great source of pride for our team of #HotelHelden, who work hard to ensure every guest has a pleasant experience. We also appreciate your honest feedback on our pricing. We understand that our rates reflect the Swiss standard, and we're glad you felt the quality and convenience of our hotel made it a worthwhile choice. We look forward to welcoming you back for another relaxing stay in the future! Best regards Robert Wiesner
Dear Ivana Thank you for your wonderful review! We are delighted to hear that you found our hotel to be modern and comfortable, with everything you needed for your stay. It makes us especially happy to know you enjoyed our garden with its c… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewAll of it
Nothing
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe air con wasn't brilliant
Dear Alan Thank you for your feedback regarding the air conditioning. We are very sorry to hear that it did not meet your expectations. We understand that a comfortable room temperature is essential for a pleasant stay. We are continuously working to find a good compromise between a comfortable temperature for our guests and a sustainable cooling strategy, and we regret that we did not succeed in your case. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable experience. Best regards Robert Wiesner
Dear Alan Thank you for your feedback regarding the air conditioning. We are very sorry to hear that it did not meet your expectations. We understand that a comfortable room temperature is essential for a pleasant stay. We are continuousl… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewIt was clean! The staff were nice!
It stated air conditioning but there was none! When we asked about it the staff member told us she could open our window wider! There was only air con on premium rooms!!!
Dear Guest, Thank you for your feedback. We are truly sorry that your stay with us was so disappointing and that your experience led to a 4 points' rating. We understand that a cool room is essential for a good night's sleep, and we sincerely apologize for the issues you faced with the air conditioning. We are sorry that our staff member’s response did not provide a satisfactory solution for you. Our superior rooms do offer - apart from individually controllable air conditioning - a free minibar as well as a coffee machine. We want to be clear that air conditioning is available in all our rooms, though it is centrally controlled in some, which may have caused confusion. We are glad to hear that you found the room clean and the staff nice, and your kind words are appreciated by our team of #HotelHelden, but we know this does not make up for the core issues you experienced. We would like to apologize again for not entirely meeting your expectations throughout your stay. Best regards Robert Wiesner
Dear Guest, Thank you for your feedback. We are truly sorry that your stay with us was so disappointing and that your experience led to a 4 points' rating. We understand that a cool room is essential for a good night's sleep, and … Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThe staff that booked us in were amazing ! Thank you
Dear Angela Thank you very much for taking the time to rate your stay so positively. We are extremely pleased that you found our check-in and the friendliness of our team particularly pleasant. Your praise is a wonderful motivation for our #HotelHeroes, who always endeavour to give our guests an excellent start to their stay. We would also like to thank you for your excellent ratings in the areas of cleanliness, comfort and value for money. Your satisfaction means a lot to us. We would be delighted to welcome you again at the next opportunity. Kind regards Robert Wiesner
Dear Angela Thank you very much for taking the time to rate your stay so positively. We are extremely pleased that you found our check-in and the friendliness of our team particularly pleasant. Your praise is a wonderful motivation for ou… Show more
Reviewed: 22 August 2025 · Stayed in July 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe staff was friendly and the room was clean. The location is good and there is a less expensive internal parking nearby.
If you need quietness, do you have a room on the street side.
Dear Zhiliang Thank you for your perfect 10/10 review and for your kind words. We are so glad to hear that you had a great stay and appreciated our friendly staff, clean room, and good location. Your feedback is a great motivation for our entire team of #HotelHelden. We are especially happy that you also found a convenient and less expensive parking option nearby. Regarding your question about quiet rooms, we would like to let you know that we have rooms that face our inner courtyard. These rooms are much quieter and would be a perfect choice if you prefer a more peaceful stay. Please feel free to request one when you make your next booking. We look forward to welcoming you back for another great stay in the future. Best regards Robert Wiesner
Dear Zhiliang Thank you for your perfect 10/10 review and for your kind words. We are so glad to hear that you had a great stay and appreciated our friendly staff, clean room, and good location. Your feedback is a great motivation for… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe hotel is super clean, nice rooms, amazing stuff, super breakfast and great location in Basel.
Dear Pavel Thank you for your perfect 10/10 rating and for your wonderful recommendation: "Holiday in Basel? Book Dorint." This is the highest compliment we could receive. We are delighted that you had such a fantastic experience with us, from the super clean and nice rooms to the amazing staff, super breakfast, and great location. Your kind words are a huge motivation for our entire team of #HotelHelden, who work hard to ensure every guest feels welcome. We look forward to welcoming you back for another fantastic stay in the future. Best regards Robert Wiesner
Dear Pavel Thank you for your perfect 10/10 rating and for your wonderful recommendation: "Holiday in Basel? Book Dorint." This is the highest compliment we could receive. We are delighted that you had such a fantastic exper… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewLovely breakfast
We arrived too late for an evening snack
Dear Guest Thank you for your perfect 10/10 review. We are delighted to hear that you had a lovely, comfortable stay and enjoyed the breakfast. Your kind words about our staff are a wonderful motivation for our entire team. We are particularly proud that our #HotelHelden were able to make your stay so pleasant and helpful. We are sorry that you arrived too late for an evening snack. Our kitchen has set hours to ensure the best quality, but we understand the inconvenience this may cause after a long day of travel. We look forward to welcoming you back for another great stay in the future. Best regards Robert Wiesner
Dear Guest Thank you for your perfect 10/10 review. We are delighted to hear that you had a lovely, comfortable stay and enjoyed the breakfast. Your kind words about our staff are a wonderful motivation for our entire team. We are par… Show more