Only thing missing is a small fridge in the room. Although with the cool weather, you can make donwithout :)

Our stay was lovely, the hotel was great. Very clean, very comfy and quiet. Breakfast was good.

Stayed in August 2025

N/A.

Excellent location, five minute walk to the main street. Room was neat and tidy and almost brand new having been recently refurshished. Breakfast was very good with a wide variety.

Stayed in August 2025

It was very cold a first few days, but electrical heater really did help. Also, tiled floor in the bathroom was ridiculously cold during all the say, slippers should be a must. Obviously, view from the ground floor room was a downside, but I knew that in advance. I did not stay long in my room during the day as that was not the point of my trip, so that was not a problem for me, but have in mind, if you would be staying a lot in the room, this could be problematic. And sound insulation - basically non existent, sound was coming in through ventilation vents and through walls, I could even hear notification sounds of people getting messages in phones in other rooms, sounds of water running in other rooms, talking as if it was in my own bathroom. You get the point. Although other guests were very considerate, nothing wrong could be said about them, it's just that sound insulation is very poor. Also, there was a kettle to make some hot drinks, but no tea and coffee at all. One small cup and nothing else, not even a spoon. Minor last detail - in the room description a bottle of water was indicated, but there was no bottle of water when I arrived in the room. Looked like a misrepresentation.

Rooms were modernly equipped. Comfortable bed, although a bit narrow as it was a single room. I made good use of electrical heater because it was really cold for a few days. Great location, in the middle of the town, close to the train station and shops and also close to the Gornergrat, Sunnega and Matterhorn cable cars. Staff allowed me to store luggage before checking in and I would have been able to store it after checking out, but I left early. Staff was polite, to the point and professional.

Stayed in August 2025

The room was perfect, only the fact that it was underground was a little bit surprising.

Stayed in July 2025

The Annex Antica is a separate building that is not connected to the main building. Also, the building has a basement and a main floor and it’s very close to a big street…

Location is amazing! Breakfast is very diverse so everyone has something to eat. Eggs, yogurt, muesli, cereals, cheese platter, ham platter, bread - 5-7 types, veggies and fruits, nuts, tea, hot chocolate, juices and coffee. Beds are very comfortable and the room was very clean.

Stayed in July 2025

Not easy to find the entrance to the main hotel for checkin.

Excellent rooms. Clean and crisp. Location is great too.

Stayed in July 2025

very good hotel for single travelled, in popular area of the city, can take Matterhorn picture from hottest spot - a bridge, Annex hotel is not the main part of the hotel, so there is no window view, but can have same service. notice that if your room is in semi basement, you need to take your luggage.

Stayed in June 2025

Very friendly and accommodating staff

Stayed in July 2025

The price

It was a great place tô stay, nice location and breakfast included

Stayed in June 2025

the free city bus is across the street from the Annex.

Stayed in June 2025

The only thing the room could use is a mini refrigerator and maybe some coffee and tea. Of course we realize you get coffee and tea with breakfast (which was VERY good), but an afternoon cup would be nice, since there is already a kettle and cups in the room. Also, I would suggest that the carpets need shampooing. For such a lovely room, the dark stains in the carpet were a shame.

The room was very nice. The bathroom was big and nicely updated. The bed was great. And the included breakfast was fantastic!

Stayed in June 2025

Took a while to figure out how to lock the balcony door.

Excellent. Caprese salad.

Stayed in June 2025

The overall attitude of the person they had at reception felt unfriendly and cold. The beds were a little uncomfortable, especially the pillows. In the bathroom you only get a hair and body wash, so be prepared if you need something more like a hair conditioner. Breakfast was underwhelming.

The location is very comfortable and leaves you right beside the bus that can take you to the Matterhorn cable car. Something to take into account, the room we got had a view directly into the cemetery, for us it wasn't something neither positive nor negative but it might be important to other people.

Stayed in June 2025

Getting to the annex did require a little more effort but being that close to the river was delightful.

We liked how cozy the room, the proximity to the river and the breakfast!

Stayed in June 2025

No refrigerator. Hard to find the annex from the office. A map or better signage would have helped

Location

Stayed in April 2025

Very tidy and central for the town with a modern feel

Stayed in March 2025

Good location in the lovelly Zermatt. Beautiful view of the Matterhorn. Hotel was entirely renovated after the floods.

Stayed in December 2024

Good location, breakfast & friendly staff. Free spa

Stayed in June 2024

Location.

Ok !

Stayed in June 2024

No Elevator to get to the lower level.

Breakfast choices was great. Room is very convenient, location wise. I just wish that they have elavator to get to the basement, otherwise, it exceeded my expectation.

Stayed in June 2024

Hard to get to the Annex

Nice Location

Stayed in June 2024

No complaints

Loved the way The Mighty Matterhorn was looking down on it and the area.

Stayed in April 2024

Good location and value. Staff were helpful

Stayed in April 2024

A senior lady was impatient and quite rude when we check in

Breakfast and location are good

Stayed in February 2024