Reviews of Hotel Arcade 3 stars
Luzernerstrasse 31, 5643 Sins, Switzerland

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Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 29 May 2025 · Stayed in May 2025
Verified reviewReviewed: 14 September 2024 · Stayed in August 2024
Verified reviewWas really clean and nice decoration with a good breakfast and good staff who was there . I really will stay again there for a work or to check arround
price was a little too much
Thank you for your positive review! We are pleased that you were satisfied with our service and breakfast. We are glad that you are planning to stay with us again and looking forward to welcome you again. Best regards your hotel arcade team
Thank you for your positive review! We are pleased that you were satisfied with our service and breakfast. We are glad that you are planning to stay with us again and looking forward to welcome you again. Best regards your hotel arcade tea… Show more
Reviewed: 18 July 2024 · Stayed in July 2024
Verified reviewWorkers are very nice and friendly.
Dear Viktória Thank you very much for the great review. We are very pleased that you enjoyed your stay with us and that you felt well looked after by our team. We look forward to welcoming you again. Kind regards Doreen
Reviewed: 10 July 2024 · Stayed in July 2024
Verified reviewThank you very much for taking the time to give us your positive feedback. We really appreciate it. It's great that we were able to make your stay a pleasant one. Warm regards hotel arcade
Reviewed: 1 July 2024 · Stayed in June 2024
Verified reviewReviewed: 10 June 2024 · Stayed in June 2024
Verified reviewBreakfast was great
Reviewed: 24 December 2023 · Stayed in December 2023
Verified reviewReviewed: 14 December 2023 · Stayed in December 2023
Verified reviewClose to train station
Should have the kettle and tea, coffee
Reviewed: 14 October 2023 · Stayed in October 2023
Verified reviewReviewed: 7 September 2023 · Stayed in September 2023
Verified reviewPerfect location, very quite and easy to find. Parking space big and next to the entery.
Reviewed: 5 September 2023 · Stayed in September 2023
Verified reviewVery friendly stuff and really nice
All fine
Reviewed: 28 August 2023 · Stayed in August 2023
Verified reviewJanine was a great host from the moment we arrived. No issues whatsoever with the room and with her soothing voice and help we had a nice stay
Fruit wasn't very fresh at breakfast
Dear Fabian Thank you very much for your kind review! We are very pleased to hear that Janine made such a positive impression on you during your stay and that she gave you a great holiday. However, we apologise that our fruit was not fresh. We take your feedback very seriously and guarantee a daily check of our fruit on the breakfast buffet. Good and fresh quality is just as important to us as it is to you. We hope to be able to welcome you again soon and offer you an even better breakfast next time. Kind regards your hotel arcade team.
Dear Fabian Thank you very much for your kind review! We are very pleased to hear that Janine made such a positive impression on you during your stay and that she gave you a great holiday. However, we apologise that our fruit was not fresh… Show more
Reviewed: 28 May 2023 · Stayed in May 2023
Verified reviewReviewed: 12 March 2023 · Stayed in March 2023
Verified reviewNot didn't like, For me i was missing a coffee machine and /or different kind of tee
Thank you for your great rating! Hope we can welcome you soon again in Sins. Best regards your hotel arcade team
Reviewed: 12 January 2023 · Stayed in January 2023
Verified reviewReviewed: 11 January 2023 · Stayed in January 2023
Verified reviewClean room, friendly staff and good breakfast
price at high end for value
Reviewed: 15 December 2022 · Stayed in December 2022
Verified reviewvery quiet, clean and silent. large shower with fast hot water. very comfortable
Thank you for your positive feedback. We are glad we were able to convice you with the comfort of our rooms. We are looking forward to welcome you back in hotel arcade soon.
Reviewed: 18 November 2022 · Stayed in November 2022
Verified reviewClean, good breakfast, professional staff
location no amenities in the bathroom (I believe everything is available on request, but if it’s not already in the bathroom, when you need it, it’s a little less comfortable)
Reviewed: 16 November 2022 · Stayed in November 2022
Verified reviewReviewed: 6 October 2022 · Stayed in October 2022
Verified reviewVery friendly, helpful and responsive staff, helped me with the late check-in (after midnight), fantastic room - big and clean.
Only taxi can bring you out there. No uber in the morning...
Thank you for taking the time to give us such a great feedback! That's right - unfortunately Uber is the most of the time not available in Sins, but next time we can help you and will organize a taxi for you. Also the train station is just behind the hotel. Looking forward to welcome you soon again in Sins! Best regards your hotel arcade Team
Thank you for taking the time to give us such a great feedback! That's right - unfortunately Uber is the most of the time not available in Sins, but next time we can help you and will organize a taxi for you. Also the train station is j… Show more
Reviewed: 14 September 2022 · Stayed in September 2022
Verified review