Lovely hotel in an amazing location. Friendly hosts, nice comfortable room which was very clean. Breakfast was nice. Short walk to the train station.

Stayed in August 2025

Hotel transport should be provided to and fro from main train station as it’s only 4 minutes away

Stayed in August 2025

Excellent location and excellent service.

Stayed in August 2025

No complaints

Had a proper sauna to relax in after a day of hiking

Stayed in July 2025

Nothing

Everything was perfect, the location, the room with view, the restaurant…

Stayed in June 2025

The room is very nice, clean, and comfortable. The bed is comfortable. Everything is perfect for me.

Stayed in April 2025

Lacks of a proper spa and the ski and boots room wasn’t heated. Boots were always cold and humid

Staff, location, cleanness, breakfast. Feeling being at home

Stayed in March 2025

It was much too hot in the room and there was no way to make it cooler other than opening the doors and windows which isn't ideal at night because it can be noisy outside and then eventually it gets too cold.... Also the bed was very hard and uncomfortable. They said they have a "Pillow Menu" but that is not true. The breakfast was very mid. Same thing every day and none of it was good.

Clean, modern room decor, good location, transport to and from the train station was great, ski room with heated boot storage, decent value for the area.

Stayed in February 2025

Beds were not so comfortable.

Hotel is convenient to get to the main street and we booked the Matterhorn view room which was perfect. Space is great for our family of 4 and bathroom was very spacious!

Stayed in December 2024

Nothing really.

It was warm, very clean and quiet. Staff very helpful and friendly.

Stayed in December 2024

Beds were separated (two twins attached) I prefer to sleep on one king if we are a couple. But each to its own. Thank you.

Great staff. Chloe was super great and soooo kind. She’s absolutely wonderful and welcoming. The hotel is very clean and comfortable. Great price for what you’re getting. Great location. All was great. Thank you.

Stayed in December 2024

everything was good, they could maybe change or upgrade their decor and equipments and electrical appliances but I guess the old decor just adds to the towns nature itself. I personally like newer hotels more as they feel cleaner but it’s just my opinion. Everything else was 10/10

The view was soooo beautiful. You get a proper view of the Matterhorn if you book the room with the Matterhorn view.

Stayed in December 2024

Rooms overheated

Staff

Stayed in November 2024

The wellness facility could have been more cozy.

Stayed in November 2024

Just make sure you have a suitable international power adapter, check with reception before you go. I had a very good one which would work everywhere, but still failed their weird socket 😅

Location is great, especially if you are planning (you should anyway!) to book for the Glacier Paradise; you can just walk your way to the first lift station. Staff were so kind and welcoming, and the breakfast was very good!

Stayed in September 2024

The only thing to point out was that the bed linens and duvet were hot for the season.

Excellent location, all the staff was really kind and thoughtful. Spacious and clean room and bathroom. Transfer to the train station. The breakfast was good.

Stayed in September 2024

Small room & small shower

Location is great at the center.

Stayed in August 2024

Soft humming noise that comes from outside the room. Never figured what it was.

Very friendly front desk staff! Provided helpful information about zermatt. Dinner at Spycher was excellent too!

Stayed in August 2024

There was nothing like that.

Very clean and cosy room, in the decor a lot of wood, well and ingeniously used surface. I appreciate the presence of a coffee maker in the room with the possibility of preparing tea (coffee, tea provided by the hotel at no extra charge). Tasty and varied breakfasts, available from 7:00 hour, which will be appreciated by people who want to hike in the mountains. The hotel is intimate, in a quiet place, not far from the train station and the centre of the town. Very nice staff. Zermatt and the surrounding mountains are incredibly beautiful. In my opinion, the price-quality ratio of service is adequate. I would love to come here again!

Stayed in August 2024

not exactly cheap......

the whole experience!

Stayed in August 2024

Staff were a bit arrogant,the only reason I booked this hotel is bcoz of the reviews.

Location

Stayed in August 2024

Excellent and friendly staff, comfortable, very clean. Great view, superb location. They serve a delicious breakfast with omelettes and pancakes made to order.

Stayed in July 2024

Kettle for tea

Healthy and nutritious

Stayed in July 2024

In my opinion, the hotel is locatel in the best zone of Zermatt: far away from the most touristic streets in a very calm area, walking distance train station and main lift. The breakfast is delicious and the spa is amazing (fully renovated, clean, new and great views to the Matterhorn). Front-desk people were very kind and helpful.

Stayed in July 2024