Reviews of Hotel Aristella Swissflair 4 stars
Steinmattweg 7, 3920 Zermatt, Switzerland
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewLovely hotel in an amazing location. Friendly hosts, nice comfortable room which was very clean. Breakfast was nice. Short walk to the train station.
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewHotel transport should be provided to and fro from main train station as it’s only 4 minutes away
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewThe breakfast was very good. The location was great. It was close to main town center.
The pictures are misleading. The facility is much smaller than what it shows on pictures.
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewExcellent location and excellent service.
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewHad a proper sauna to relax in after a day of hiking
No complaints
Dear Robert, Thank you so much for your great review! We're delighted to hear that you enjoyed the sauna — it's the perfect way to relax after a long day of hiking. We're also very happy that everything met your expectations. Your kind words mean a lot to us. We hope to welcome you back for another relaxing stay in the future. Best regards Hotel Aristella Swissflair
Dear Robert, Thank you so much for your great review! We're delighted to hear that you enjoyed the sauna — it's the perfect way to relax after a long day of hiking. We're also very happy that everything met your expectations. Y… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in June 2025
Verified reviewClean with friendly staff!! Amazing continental breakfast with every choice of food. Easy to find from train station.
Odd hours for the hot tub sauna.. hot tub is a single person tub filled with hot water, maybe it’s a Swiss thing..
Dear Guest, Thank you for your kind words and positive feedback! We’re happy to hear that you enjoyed the clean and comfortable room, the great breakfast selection, and our friendly team. It's wonderful to know that our location and amenities suited your solo travel needs. We appreciate your comment about the hot tub and sauna hours — your input helps us improve. We hope to welcome you back again soon for another enjoyable stay in Zermatt! Warm regards Hotel Aristella Swissflair
Dear Guest, Thank you for your kind words and positive feedback! We’re happy to hear that you enjoyed the clean and comfortable room, the great breakfast selection, and our friendly team. It's wonderful to know that our location and am… Show more
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 21 June 2025 · Stayed in June 2025
Verified reviewReviewed: 11 June 2025 · Stayed in June 2025
Verified reviewReviewed: 3 June 2025 · Stayed in June 2025
Verified reviewReviewed: 1 June 2025 · Stayed in June 2025
Verified reviewEverything was perfect, the location, the room with view, the restaurant…
Nothing
Hello Dominique, Thank you so much for your lovely review. We’re delighted to hear that everything was perfect – from the location to the room with a view and our restaurant. Your kind words and perfect scores mean a lot to us. It was a pleasure having you as our guest. We hope to welcome you back soon! Kind regards Hotel Aristella Swissflair
Hello Dominique, Thank you so much for your lovely review. We’re delighted to hear that everything was perfect – from the location to the room with a view and our restaurant. Your kind words and perfect scores mean a lot to us. It was a pl… Show more
Reviewed: 2 May 2025 · Stayed in April 2025
Verified reviewThe room is very nice, clean, and comfortable. The bed is comfortable. Everything is perfect for me.
Dear Patcharin, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your stay and felt comfortable in the room. It's great to know that everything was perfect for you, especially the bed and cleanliness. Your kind words mean a lot to us and encourage the whole team. We hope to welcome you back again very soon. Warm regards Hotel Aristella Swissflair
Dear Patcharin, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your stay and felt comfortable in the room. It's great to know that everything was perfect for you, especially the bed and cleanlines… Show more
Reviewed: 12 April 2025 · Stayed in March 2025
Verified reviewStaff, location, cleanness, breakfast. Feeling being at home
Lacks of a proper spa and the ski and boots room wasn’t heated. Boots were always cold and humid
Dear Francisco, Thank you very much for your detailed feedback and the great scores in many categories. We're happy to hear you felt at home and especially appreciated our staff, the cozy rooms, and the breakfast. Your comments about the spa and ski room are very helpful, and we will certainly take them into consideration to improve. We truly value your input and hope to make your next stay even more enjoyable. It was a pleasure having you with us! Warm regards Hotel Aristella Swissflair
Dear Francisco, Thank you very much for your detailed feedback and the great scores in many categories. We're happy to hear you felt at home and especially appreciated our staff, the cozy rooms, and the breakfast. Your comments about t… Show more
Reviewed: 11 April 2025 · Stayed in April 2025
Verified reviewReviewed: 26 February 2025 · Stayed in February 2025
Verified reviewDear Gudjon, Thank you for your feedback. We’re glad you appreciated the cleanliness, location, and comfort of our accommodation. However, we regret that some aspects did not meet your expectations. We always strive to improve and will take your comments into consideration. If you have any specific suggestions, we’d love to hear them. We hope to welcome you again in the future. Best regards Hotel Aristella Swissflair
Dear Gudjon, Thank you for your feedback. We’re glad you appreciated the cleanliness, location, and comfort of our accommodation. However, we regret that some aspects did not meet your expectations. We always strive to improve and will tak… Show more
Reviewed: 25 February 2025 · Stayed in February 2025
Verified reviewClean, modern room decor, good location, transport to and from the train station was great, ski room with heated boot storage, decent value for the area.
It was much too hot in the room and there was no way to make it cooler other than opening the doors and windows which isn't ideal at night because it can be noisy outside and then eventually it gets too cold.... Also the bed was very hard and uncomfortable. They said they have a "Pillow Menu" but that is not true. The breakfast was very mid. Same thing every day and none of it was good.
Dear Michelle, Thank you for sharing your feedback with us. We’re happy to hear that you appreciated the cleanliness, modern decor, and great location of our hotel, as well as the convenience of our transport service and ski room. However, we’re truly sorry that some aspects of your stay did not meet your expectations. We understand how important a comfortable room temperature and a good night’s sleep are, and we regret that the heating system and bed firmness were not to your satisfaction. We also apologize for the misunderstanding regarding the pillow menu and for the lack of variety at breakfast. Your comments are very important to us, and we will take them into account as we continue to improve our services. We truly appreciate your feedback and hope to have the opportunity to welcome you again in the future with an even better experience. Best regards Hotel Aristella Swissflair
Dear Michelle, Thank you for sharing your feedback with us. We’re happy to hear that you appreciated the cleanliness, modern decor, and great location of our hotel, as well as the convenience of our transport service and ski room. However,… Show more
Reviewed: 11 January 2025 · Stayed in December 2024
Verified review