Reviews of Hôtel Arnold self check-in 2 stars
Rue J.-L.-Pourtalès 4, 2000 Neuchâtel, Switzerland
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewLocation
No a/c . Check-in automated but didn't work so they had to restart system
Dear Knut, Thank you for your feedback. We're sorry about the issue with the check-in system — a restart was required, and we're working to ensure it doesn’t happen again. We hope to have the chance to welcome you under better conditions next time. Best regards, Team Arnold & Co
Dear Knut, Thank you for your feedback. We're sorry about the issue with the check-in system — a restart was required, and we're working to ensure it doesn’t happen again. We hope to have the chance to welcome you under better condi… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewRoom very modern and clean Perfect location Easy self check in I will recommend this hotel to everyone
Hello Kenny, Thank you so much for your wonderful review! We're thrilled that you enjoyed the modern and clean room, our ideal location, and the easy self check-in process. Your recommendation means a lot to us — it's the best compliment we could receive. We look forward to welcoming you back anytime! Best regards, Team Arnold & Co
Hello Kenny, Thank you so much for your wonderful review! We're thrilled that you enjoyed the modern and clean room, our ideal location, and the easy self check-in process. Your recommendation means a lot to us — it's the best compl… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewExcellent location, convenient check in, clean
Hello Boris, Thank you for your kind feedback! We're delighted to hear that you appreciated our excellent location, the convenience of the self check-in, and the cleanliness of the space. We hope to have the pleasure of welcoming you again soon! Best regards, Team Arnold & Co
Hello Boris, Thank you for your kind feedback! We're delighted to hear that you appreciated our excellent location, the convenience of the self check-in, and the cleanliness of the space. We hope to have the pleasure of welcoming you ag… Show more
Reviewed: 12 August 2025 · Stayed in July 2025
Verified reviewThere was no breakfast
nice location
Hello, Thank you for your feedback. We’re glad you had a pleasant and comfortable stay and enjoyed our great location. Although we don’t offer breakfast, there is a bakery located right below the hotel where you can start your day. We hope to welcome you again soon, Best regards- Team Arnold & Co
Hello, Thank you for your feedback. We’re glad you had a pleasant and comfortable stay and enjoyed our great location. Although we don’t offer breakfast, there is a bakery located right below the hotel where you can start your day. We hope … Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewVery functional and clean rooms ( except floor of 1 room was not hoovered and likely accidentally). Excellent location.
- limited accessibility for disabled people must be highlighted better - lack of fridge ( even empty). Certain medicaments need to be kept in the fridge so to me this is important. - possibility to change check in time should be removed as it is not possible being a self check-in hotel. ( Baggage storage ahead of check-in is still possible in a different hotel just in front ).
Dear Valeria, Thank you for your feedback and this good note. We're happy you enjoyed the clean and functional rooms, as well as our great location. As a 2-star self check-in hotel, we do our best to offer a simple and comfortable stay. We appreciate your comments and would like to clarify a few points: While rooms don’t have fridges, guests can store medication at the reception of our second hotel just across the street. Early check-in isn’t possible due to our self check-in system, but luggage can be stored at the other hotel. Thank you again, and we hope to welcome you back! Best regards,- Team Arnold & Co
Dear Valeria, Thank you for your feedback and this good note. We're happy you enjoyed the clean and functional rooms, as well as our great location. As a 2-star self check-in hotel, we do our best to offer a simple and comfortable stay.… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewIt is super new, could be a 4 stars but missing air-conditioning and fridge -but each room has a very effective fan- and has no reception but if you need anything you cross the street and go to the partner hotel des artistes. Check in is via a totem hidden on the left side of the corridor after the entrance. It's very easy. Super soundproof and very comfy. Linens are top, soap and shampoo and conditioner are very good ans smell amazing. There is also the hairdryer in the room!! Parking is in front of the hotel where you can stay for 30min (5 spots only) or 2 hours (0.50chf/hour from 7 to 9pm, then it is gratis for the night. Police patrols so pay it. There is an app to download if you are a tourist and don't have coins. If you stay longer than 2h, go 100mt further an there is another big public parking lot with shadow, same price and conditions (free at night) but no time limitations There is also a great bakery right in the same building. You will be entitled to the tourist card with many free museums, public transportation in the city and regions and also boat cruises on the lake. City center is 10min away max walking and harbor way less. Absolutely the best quality-value hotel.
Hello Roberta, thank you very much for your detailed and enthusiastic review! We are delighted to read that you enjoyed the comfort, soundproofing, bedding, amenities and equipment in the room. Your detailed description will certainly be very useful for future travellers! Regarding the air conditioning and refrigerator, we understand that this could further improve the experience, and your comments will be taken into account in our continuous improvement efforts. We are also pleased that you found the fan effective and that the check-in via the totem was easy. Thank you also for your valuable information about parking and the surrounding area — especially the bakery and the tourist map! Your feedback confirms that our establishment is ideally located to fully enjoy the city. We look forward to welcoming you back very soon! Kind regards, Team Arnold & Co
Hello Roberta, thank you very much for your detailed and enthusiastic review! We are delighted to read that you enjoyed the comfort, soundproofing, bedding, amenities and equipment in the room. Your detailed description will certainly be v… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewGreat design, clean spacious rooms, great bathroom
No fridge
Dear Allison, Thank you very much for your positive feedback! We are delighted that you enjoyed the design, cleanliness and comfort of the room and bathroom. Regarding the absence of a refrigerator, it is true that, as a 2-star hotel, we do not offer this type of equipment in the rooms in order to remain true to our positioning. However, we understand that some travellers may miss this and we take your comment into account. We look forward to welcoming you back for your next stay! Kind regards, Team Arnold & Co
Dear Allison, Thank you very much for your positive feedback! We are delighted that you enjoyed the design, cleanliness and comfort of the room and bathroom. Regarding the absence of a refrigerator, it is true that, as a 2-star hotel, we do… Show more
Reviewed: 28 July 2025 · Stayed in May 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in June 2025
Verified reviewBrand new, nice room and bathroom, location very close to the lake.
Self Check-in was a little convoluted and in a very hot corner. No air conditioning.
Hello Maria, A big thank you for your kind comment and for this good note. We are happy that you enjoyed your stay in our hotel. We hope to see you soon in Neuchâtel. With our best regards! – Team Arnold & Co
Reviewed: 21 July 2025 · Stayed in June 2025
Verified reviewClean and well located
Very Hot in the Summer, no AC
Dear Caroline, Thank you for taking the time to share your experience. We are delighted that you appreciated the cleanliness of our establishment, its central location and the attention paid by our cleaning service. Our team hopes to see you again soon in Neuchâtel. Kind regards- Team Arnold & Co
Dear Caroline, Thank you for taking the time to share your experience. We are delighted that you appreciated the cleanliness of our establishment, its central location and the attention paid by our cleaning service. Our team hopes to see yo… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 July 2025 · Stayed in June 2025
Verified reviewwe stayed for one night during our visit to Festi Neuch
clean and modern, comfy bed, good shower, no air con but a fan was provided which kept the room cool, easy car parking close by on the lake front
Hello Liz, Thank you very much for your kind comment and for this nice note. We are delighted to know that you enjoyed your stay in our hotel. Our team hopes to see you soon in Neuchâtel. With our best regards – Team Arnold & Co
Reviewed: 15 July 2025 · Stayed in June 2025
Verified reviewReviewed: 10 July 2025 · Stayed in May 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewVery clean
No air conditioning and fridge
Hello Chit Wan, A big thank you for your kind comment and for this good note. We are happy that you enjoyed your stay in our hotel. We hope to see you soon in Neuchâtel. With our best regards! – Team Arnold & Co
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 19 June 2025 · Stayed in June 2025
Verified reviewModern, simple, clean and tidy.
Warm room and no air conditioning
Hello Ames, A big thank you for your kind comment and for this good note. We are happy that you enjoyed your stay in our hotel. We hope to see you soon in Neuchâtel. With our best regards! – Team Arnold & Co
Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewVery spacious room, lovely furniture, modern bathroom. All very clean and very comfortable! A fantastic stay!
Hello Vania, Thank you very much for your kind comment and for this nice note. We are delighted to know that you enjoyed your stay in our hotel. Our team hopes to see you soon in Neuchâtel. With our best regards – Team Arnold & Co
Reviewed: 14 June 2025 · Stayed in June 2025
Verified reviewThe hotel offers a spacious bicycle storage room.
Hello Maria, Thank you very much for your kind comment and for this nice note. We are delighted to know that you enjoyed your stay in our hotel. Our team hopes to see you soon in Neuchâtel. With our best regards – Team Arnold & Co