It’s not amazing… but it is good. For the price I would probably expect more, but crans Montana is an expensive place!

Great location and really nice hotel

Stayed in August 2025

the room for skis and boots is sub standard.

Very convenient and very friendly.

Stayed in January 2025

The mattress had a memory foam pillow top that I really really dislike, as it’s super bad for my back (I have a hernia and memory foam mattresses make it worse) but I understand it’s something a lot of guests appreciate. So it’s not a negative review, just a comment haha

Facilities were great, amazing infrastructure. Jacuzzi could be a biiit warmer but overall sauna, pool and jacuzzi were amazing! Room has a lot of space which I really appreciated. Breakfast was also impeccable, I miss it already!

Stayed in January 2025

Central location, with nice views and a cosy lobby bar. Nice spa. Very friendly people.

Stayed in August 2024

Nothing

Location was nice near the lake, small balcony off the room Facing the mountains was lovely!

Stayed in August 2024

The check in staff is a bit cold. The balcony in the room is a bit tired, otherwise it offers a great place to rest with a fantastic mountain view

Breakfast is wonderful. The staff (three is only one) at the breakfast is very good, friendly, helpful and efficient. Food at breakfast is fresh, and there is a good variety to choose from

Stayed in August 2024

There was no hairdresser

Stayed in May 2024

My room was on the first floor. It was a lovely room with a generous amount of space, balcony and nice views..but next time I would ask for a room on the second or third floors for an even more breathtaking view.

I chose this hotel for the spa, and I was not disappointed. I enjoyed my massage and steam room. There's also a sauna and pool. The hotel is easily accessible from downtown and close to everything.

Stayed in April 2024

1. The hotel allows external guests for the spa. It makes it impossible to use since it gets too crowded. I spent in the hotel 3 nights and after the first day I never went back to spa. People also don’t respect simple rules as sitting on the towel in a sauna. 2. Rooms have a very nice view but they are not renovated.

Great view. Very nice stuff. Very disent breakfast.

Stayed in April 2024

Nice hotel..great staff...very helpful

Stayed in September 2023

Some rooms needs to be renovated. Old furnitures

Stayed in September 2023

very competent and friendly ladies at the reception

Stayed in June 2023

-

amazing service, very kind and responsive staff; many facilities: wellness area / little kids room / parking / bar and restaurant

Stayed in January 2023

restaurant was closed even tho in the reservation process they said it was open

really nice shower. Gym is well furnished and nice

Stayed in October 2022

The beds are not comfortable

The service of staff

Stayed in August 2025

outdated, old, scratchy sheets, thin walls, bed too close to the door (layout super weird), staff seemed clueless and we'd asked for a taxi pick up which never arrived

Location was fine. Nice breakfast room and spa but didn't use either

Stayed in August 2025

We have stayed here a few times and used to like this hotel but the cost cutting across all areas of the hotel that is really showing. Spa has too many guests from outside the hotel who can be loud and messy. Restaurant is closed. Bar is not staffed.

Leo at reception desk was very professional and helpful.

Stayed in August 2025

Location in the middle of Crans-Montana, lovely view from breakfast and spa area. Grass and beach baskets, nicely sized pool, quite late late checkout. We were coming for a Caprices Festival, so relaxing next day was super nice.

Stayed in April 2025

I stayed in a room that was in desperate need of a complete renovation. The walls were dirty and cracked, the doors and frames were chipped and peeling, and the floor was scratched and uneven. The bathroom looked nothing like the photos shown in the hotel presentation — in reality, it was outdated and seemed to be at least 20 years old. One of the towels I received was literally black with dirt. The water pressure in the bathroom was so low that it was impossible to take a proper shower. On top of that, the sound insulation was practically nonexistent — I could hear every step and noise coming from the neighboring rooms and ceiling. Given the price I paid, I absolutely do not recommend this place.

Stayed in March 2025

The SPA and Wellness center is awful. Coming to the hotel after ski was the biggest disappointment to find out that the pool is cold and my daughter (5 yo) couldn’t use any of the amenities. The jacuzzi is outside and it’s small. It was full of outside people, not hotel guests, mostly man who were washing themselves on the showers naked and there was a strong smell of cannabis in the whole SPA area. Definitely not a kids friendly zone!!! Also, I have paid for 2 adultes and a child room rate, and in my reservation was written that child stays for free. At check out I was forced to pay additional CHF 80 for the child's bed, which I had never requested, because my daughter sleeps with us. PLEASE DO NOT TAKE YOUR KIDS TO THIS HOTEL!!!!

Good location, comfortable bed and great views from the room

Stayed in February 2025

Staff attitude was very negative and borderline rude

Location, views, and room furnishings

Stayed in July 2024

N/A

Great boutique hotel with all the amenties.

Stayed in February 2024

Everything was fantastic, decent views, comfortable room with a great balcony, close to the hiking trails!

Stayed in September 2023

Wonderful details like Swiss chocolate on the pillows.

Stayed in September 2023