Reviews of BaseCamp Hotel 3 stars

I will repeat this place, because is well located , super clean and with friendly staff. In the map, the location looks far from the center, but is around 5 minutes or less walking , which is good at night because is quite area. The the rooms are spacious and super clean. The staff is friendly.

My family liked the family room

Breakfasts weren't very generous - basic stuff.

Super nice rooms, view to the Matternhorn

It was 10 min by walk from the city center but ok

We had two rooms and they were both excellent, especially the family room!

We liked everything

Great room and the room outfit (a lot of wood). Very comfortable bed, spacious apartment, very cozy hotel in general, tremendous view from the balcony.

Some construction work around started as early as 8am, but I believe it should be temporary. Otherwise - no drawbacks.

Great quality accommodation.

Nothing.

Beautiful location with nicely decorated and configured rooms. Good breakfast.

Excellent service and accommodation. 15 minute walk from the train station along a very scenic route. Great breakfast as well.

Our stay at BaseCamp Hotel provided us with an unforgettable and truly impressive view of the Matterhorn that was worth every penny. We booked a room with a view, and it delivered spectacularly. The staff gave us a very friendly welcome and were incredibly helpful throughout our stay; we had emailed them several times about an extra bed before our arrival, and we were grateful for their consistent and reassuring responses. As first-time visitors to Zermatt, we were a bit anxious, but their willingness to answer all our questions put us at ease. The room itself was excellent—very new, well-equipped with all necessities, and the beds were comfortable, even the extra mattress provided, ensuring we all slept soundly. The breakfast also offered a good variety of choices, and the veal sausage was particularly delicious.

The main thing to be aware of is the hotel's location and access from the station. It can be a bit of a walk, and we would strongly advise travelers with large luggage not to follow Google Maps, as it will lead you up a very steep path. The much easier alternative is to take the bus, use the public elevator, and then it's just a short walk to the hotel. The only other minor point was some daytime construction happening across the street during our visit. There was a little noise, but honestly, it was not significant and did not bother us or detract from our wonderful experience at all.

Out of their way to help, staff very cheerful and accommodating. Great experience and will use again.

Nothing. All very good

We stayed just one night in the room with an amazing view of the Matterhorn. The room was great and spacious, with all the basic facilities and a balcony. The bathroom skylight was a very cool feature. The hotel overall is nicely maintained by very polite and helpful staff. I loved the breakfast. Overall, my stay was great.

Very spacious and cozy room - I got a great view of Matterhorn from the balcony which was a real plus. The breakfast was the best I had in Switzerland 👍

The place was amazing, being us climbers and hikers, we loved the interior design. The staff was super nice. We went to a Hut for an additional day, and they allowed us to leave our bags there. They also came and picked us up at the train station when we arrived.

The breakfast was perfect for us. I normally have sweets, bread, and overnight oats/muesli. Maybe if you look for something huge like a typical hotel, it is not in the philosophy of this place, which we loved.

Very charming and comfortable hotel. We liked everything about it. The room was lovely and comfortable and had a big balcony looking over towards the Matterhorn which was a delight. I phoned from the train station when we arrived and the hotel sent a taxi to pick us up. The breakfast was very nice and the staff very helpful.

Nothing