Reviews of Hotel Cima 2 stars

The only thing that was good was location

This is really a hostile not a hotel .Communication is done by telephone when you have tried calling at least 6 times before they answer!. The Hotel Cima is dark inside when the daylight goes and you have to you cannot fined the light switches half the time . This property has not been maintained in some time and I mean years . The services are dated and dirty carpets , have not Been vacuumed. The shower has never been properly cleaned , the drain is full of hair and blocked . I had to clean the sink before we could use it . The bedding was stained ,and the shared toilet the wall covering was worn and pealing off the wall . The stay was not worth the money .

grat location, amazing views, friendly owner.

Outdated place, feels like back in 50's.

The location was great, near the train station and in the town centre.

The hotel is outdated and is in much need of refurbishment. However the cost of staying reflects this and is far cheaper than anywhere else we looked at in Zermatt.

The notice doesn't tell you that no one will be there. It's very confusing. Signs say keep away. It looks like a ghost hotel. People around didn't know about the place either. And if you decide to go somewhere else, they won't give you your money back

Good location

Hair in the bed! Food under bed! Room not clean and sheets not changed- hair in the bed and the shower, used soaps, mouldy cake under the bed alongside lots of general dirt on the room, used tissues in drawer. Asked for clean sheets and staff tried to argue as we were only staying 2 nights and the room was “cheap” that it didn’t matter. Didn’t clean the room for us and we changed the sheets ourselves.

Great view and close to the station and main street

The room was extremely unclean. There was dirt and other debris all over the floor including a used cotton ear bud. The bathroom had not been cleaned properly and there was dirt of the bedsheets. When I contacted the owners there was no response and we were forced to seek alternative accommodation. I still have not heard anything from the owners or received a refund.

This is a quaint and lovely hotel. It is so refreshing to be able to sit quietly in a garden in peace and have a wonderful Matterhorn view. This is a real gem and reflects the true nature of Zermatt. This is the heart of Zermatt and needs to be preserved and celebrated

I wish I could have stayed longer. No breakfast provided but enough local opportunities to either collect or be in a local cafe

Location, great view of the Matterhorn

Perfect location, very friendly staff. Beautiful view of Matterhorn from the balcony. Best value.

The lady hosting the place is really lovely and welcoming. We could check in early, she quickly instructed us about the rules and showed us around. Th location is a 10/10 and the view from the balcony is amazing. For these benefits, the place is very affordable!

It was dirty. And I mean really dirty... there were old eyedrops from previous people on the floor, the carpet was felted with hair and the shower door was unhooked, which is kind of weird if you are staying with someone you are not incredibly close with... The bed was clean tho :) It feels like the elderly lady cannot keep up with the maintenance, which is kind of sad. It would help if she got someone to help her, cause it seemed that she cleaned and prepared everything by herself.

The location and room with view of Matterhorn

Very basic. But considering the price, no complaints

The view was brilliant, looking straight to the Matterhorn from the bedroom balcony.

Overheated.

Location and price are the factors that I choose to stay here. Its just a 5 mins walk from the station and the price is the cheapest you can get here in Zermatt. Its an old school hotel but for a short and budget stay, it is still worth it. View from balcony is really stunning (both day & night). Not so many customers which is great. It really is a pleasure to experience Zermatt by staying in this hotel. I hope this hotel can survive for long. I wish the owner all the best and have a great life ahead.

Its a bit old. But you cannot complain with the cheap price.

The location, room and space is very good, the heater work fine. Near to train station and coop.

No lift so need to walk stircase .

Not clean at all!

Location

The location is great, it's only a few minutes walk from the train station. Also our room has a balcony with a great view of the mountains! The reception team could be reached by telephone only when we arrived but check in was very simple and easy. I'd come back & stay again anytime.

n/a

It was clean and warm the location was wonderful! Very close to the center and train station .

In the evening it was nobody on the reception , we were scared that we will not go inside in he room . But then we were managed to call to responsable person .

Great view from balcony. Convenient location from train station.

Old, no wifi.