Hodnocení – b-smart hotel Arbon

Dear Viktor, Thank you for taking the time to share your detailed feedback about your stay at b_smart hotel Arbon. We are glad to hear that you appreciated the cleanliness of the room, our service in the restaurant, and the convenient location of our hotel. We sincerely apologize for the issues you encountered with the automatic check-in and the handling of your business card. We are currently in the process of fundamentally overhauling our check-in system to improve the experience for our guests. We are also sorry that you have not yet received your invoice despite your request. We have forwarded the relevant document to you today. Thank you for your valuable feedback. It helps us to improve, and we hope to welcome you again under better circumstances. Best wishes from the b_smart team.

Dear Viktor, Thank you for taking the time to share your detailed feedback about your stay at b_smart hotel Arbon. We are glad to hear that you appreciated the cleanliness of the room, our service in the restaurant, and the convenient loca… Zobrazit více

Dear Marek, Thank you for your feedback. We understand that not being able to pay in cash may be inconvenient. However, a credit card is required to check in with us. This allows us to make the check-in and check-out process as quick and easy as possible for our guests. We hope that you still enjoyed your stay at the b_smart hotel Arbon. Best wishes from the b_smart team

Dear Marek, Thank you for your feedback. We understand that not being able to pay in cash may be inconvenient. However, a credit card is required to check in with us. This allows us to make the check-in and check-out process as quick and e… Zobrazit více

Dear Jan, Thank you for your feedback. We are pleased to hear that you enjoyed the beautiful lake view, the modern room furnishings, and the convenience of the underground garage. Our hotel is in a very good location, which brings many advantages but also some disadvantages, such as noise emissions from outside that we cannot affect. We regret that the room was very warm due to the glass walls and like to sincerely apologize for this inconvenience. We appreciate your feedback as it helps us improve our services. We hope to welcome you back soon. Best wishes from the b_smart team

Dear Jan, Thank you for your feedback. We are pleased to hear that you enjoyed the beautiful lake view, the modern room furnishings, and the convenience of the underground garage. Our hotel is in a very good location, which brings many ad… Zobrazit více

Dear Marie, Thank you for your detailed feedback. We are glad to hear that you enjoyed the convenient location of our hotel, the spacious and clean room, and the soundproofing that kept the noise from cars and trains away when the windows were closed. It’s also great to know that you appreciated the large balcony with a view of the lake, as well as the service of our great team. With the automatic check-in, we enable our guests to arrive flexibly at any time of the day or night and to check out quickly. We apologize that this was not easy for you and are taking every effort to simplify this process for our guests. We hope to welcome you back soon. Best wishes from the b_smart team!

Dear Marie, Thank you for your detailed feedback. We are glad to hear that you enjoyed the convenient location of our hotel, the spacious and clean room, and the soundproofing that kept the noise from cars and trains away when the windows … Zobrazit více