Reviews of b-smart hotel Arbon
6 Giessereistrasse, 9320 Arbon, Switzerland
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Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewBreakfast was good, room was clean and spacious and very friendly receptionist who helped us out.
Nothing, it met expectations
Dear Gast Thank you very much for taking the time to review our hotel. We are very pleased that you enjoyed the breakfast, the clean and spacious room, and the assistance of our friendly receptionist. It is great to hear that your stay met your expectations. Thank you very much for your feedback. We look forward to welcoming you back again soon. Best regards from the b_smart Team
Dear Gast Thank you very much for taking the time to review our hotel. We are very pleased that you enjoyed the breakfast, the clean and spacious room, and the assistance of our friendly receptionist. It is great to hear that your stay m… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewPerfect place , perfect attitude of a girl on reception, perfect wellness, perfect room, perfect location. Thank you :)
Dear Vera Thank you very much for the wonderful review you gave our hotel. We are truly delighted that everything was perfect during your stay – from the warm welcome by our receptionist to the wellness area, the room, and the location. It is great to hear that you felt so comfortable with us. Many thanks for your positive feedback. We look forward to welcoming you back again soon. Best regards from the b_smart Team
Dear Vera Thank you very much for the wonderful review you gave our hotel. We are truly delighted that everything was perfect during your stay – from the warm welcome by our receptionist to the wellness area, the room, and the location. I… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewEverything is very clean. The place is also very quiet although it is located next to the railway tracks. You can enjoy a great view over the lake from the sauna also from some of the rooms.
The breakfast is not worth the money. Also the hotel isn't not that cyclist friendly as it claims to be. The cyclist specific infrastructure is average for that region.
Dear Christian Thank you very much for the great review you gave our hotel. We are very pleased that you enjoyed the cleanliness, the quiet location, and the beautiful lake views from the sauna and the rooms. At the same time, we regret that the breakfast selection did not meet your expectations and that you would have wished for more cyclist-friendly infrastructure. We would like to sincerely apologize for this. Thank you very much for your valuable feedback. We look forward to welcoming you back again soon. Best regards from the b_smart Team
Dear Christian Thank you very much for the great review you gave our hotel. We are very pleased that you enjoyed the cleanliness, the quiet location, and the beautiful lake views from the sauna and the rooms. At the same time, we regret t… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewVery comfortable, had a very pleasant stay.breakfast very good.
Would have liked someone on site if problems arose.
Dear Ruth Thank you for taking the time to review our hotel. We’re very happy to hear that you enjoyed your stay and were pleased with the comfort, the breakfast, and the value for money. We consciously follow a smart hotel concept without staff on site, to offer you a flexible and hassle-free arrival. If any issues arise, our 24/7 hotline is always available – we’re happy to assist anytime. We hope to welcome you back again soon. Best regards from the b_smart team.
Dear Ruth Thank you for taking the time to review our hotel. We’re very happy to hear that you enjoyed your stay and were pleased with the comfort, the breakfast, and the value for money. We consciously follow a smart hotel concept with… Show more
Reviewed: 20 July 2025 · Stayed in June 2025
Verified reviewReviewed: 10 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 19 June 2025 · Stayed in June 2025
Verified reviewReviewed: 3 June 2025 · Stayed in June 2025
Verified reviewLocation
Lack of access to staff
Dear Lorraine Thank you very much for the great review you gave our hotel. We’re happy to hear that you enjoyed the central location and the wide selection at our breakfast buffet. We understand that our self-service concept might not be ideal for everyone. Your feedback is very valuable to us and we appreciate you sharing it. We hope to welcome you back again soon. Best wishes from the b_smart team
Dear Lorraine Thank you very much for the great review you gave our hotel. We’re happy to hear that you enjoyed the central location and the wide selection at our breakfast buffet. We understand that our self-service concept might not be … Show more
Reviewed: 20 April 2025 · Stayed in April 2025
Verified reviewYes just the windows outside not clean
In sauna the people’s était nu j’ai pas de tout aprecie sauna cest public
Reviewed: 4 April 2025 · Stayed in April 2025
Verified reviewNo staff for check-in (machine)
Dear Matthias Thank you very much for the good review you gave our hotel. We are pleased that you enjoyed a pleasant stay with us and hope to welcome you back soon. With the automatic check-in, we enable our guests to arrive flexibly at any time of the day or night and to check out quickly. It is our apology that you perceived this as impersonal. Best wishes from the b_smart team
Dear Matthias Thank you very much for the good review you gave our hotel. We are pleased that you enjoyed a pleasant stay with us and hope to welcome you back soon. With the automatic check-in, we enable our guests to arrive flexibly at a… Show more
Reviewed: 15 March 2025 · Stayed in February 2025
Verified reviewReviewed: 9 March 2025 · Stayed in March 2025
Verified reviewin general i was very good
nothing
Dear Solomon, Thank you very much for the good review you gave our hotel. We are pleased that you enjoyed a pleasant stay with us and hope to welcome you back soon. Best wishes from the b_smart team
Reviewed: 27 February 2025 · Stayed in February 2025
Verified reviewReviewed: 25 February 2025 · Stayed in January 2025
Verified reviewvery good location, great new Hotel, delicious Breakfast, Big room with a stunning view
There is no Administrator..
Dear Madara, Thank you very much for the good review you gave our hotel. We are pleased that you enjoyed a pleasant stay with us and hope to welcome you back soon. Best wishes from the b_smart team
Reviewed: 18 February 2025 · Stayed in February 2025
Verified reviewVery clean and new, hotel is enough for all needs.
There is no heating control in the room. And it was a cold little bit.
Dear Onur, Thank you for your feedback. We are pleased that you found our hotel clean and well-equipped for your needs. Our hotel is centrally heated to maintain an energy-efficient environment. However, we understand that temperature perception varies from person to person. We are doing our best to ensure that all our guests feel comfortable. We appreciate your feedback and sincerely apologize for any inconvenience. We hope to welcome you back soon. Best wishes from the b_smart team
Dear Onur, Thank you for your feedback. We are pleased that you found our hotel clean and well-equipped for your needs. Our hotel is centrally heated to maintain an energy-efficient environment. However, we understand that temperature per… Show more
Reviewed: 27 January 2025 · Stayed in December 2024
Verified reviewReviewed: 30 December 2024 · Stayed in December 2024
Verified reviewRooms were clean and quiet and the hotel was in a great location. Parking was excellent and no issues with check-in. Breakfast as very good with a selection of hot and cold choices.
Only thing I wish the room would have is a hot water boiling pot or appliance.
Dear Alan, Thank you for your positive review of our hotel! We are delighted to hear that you enjoyed our clean and quiet rooms, the convenient location, and the excellent parking facilities. It's great to know that the breakfast selection met your expectations and that the check-in process was smooth. While our rooms don’t have hot water appliances, we’re happy to offer complimentary hot beverages 24/7 from the coffee machine in the lobby. We hope this will enhance your next stay with us! We look forward to welcoming you back soon. Best wishes from the b_smart team
Dear Alan, Thank you for your positive review of our hotel! We are delighted to hear that you enjoyed our clean and quiet rooms, the convenient location, and the excellent parking facilities. It's great to know that the breakfast selection… Show more
Reviewed: 28 November 2024 · Stayed in October 2024
Verified reviewReviewed: 19 November 2024 · Stayed in November 2024
Verified reviewAll was great
Dear Paramjit, Thank you very much for the wonderful review of our b_smart hotel Arbon. We are thrilled to hear that everything was great during your stay. We hope to welcome you back soon! Best wishes from the b_smart team
Reviewed: 2 November 2024 · Stayed in September 2024
Verified reviewBreakfast was okay. Size of the rooms were big enough. Bathroom and shower okay. Clean hotel.
No climatization. Noisy because of the trains in front of the hotel while opening the windows for colder air. Incompetent stuff on the telephone. No hotel staff present. Check in miserable. Hotel cards failed several times.
Dear Ralf, Thank you for your feedback. We’re glad to hear that you found our rooms spacious, clean, and the breakfast satisfactory. With our automatic check-in, we aim to provide flexible arrivals around the clock. We apologize that you experienced issues with the key cards and that this affected your stay. We also like to sincerely apologize for the experience with our service on the phone. We highly appreciate your feedback, as it helps us to improve our services. Best wishes from the b_smart team
Dear Ralf, Thank you for your feedback. We’re glad to hear that you found our rooms spacious, clean, and the breakfast satisfactory. With our automatic check-in, we aim to provide flexible arrivals around the clock. We apologize that you … Show more
Reviewed: 27 October 2024 · Stayed in October 2024
Verified reviewvery clean, beautiful bathroom, comfortable bed and cute windows
the view was a Construction site so not very good but it was okey
Dear Melany, Thank you for sharing your feedback! We’re glad you enjoyed the cleanliness, the beautiful bathroom, and the comfortable bed. Our hotel is indeed still quite new, and as you noted, there is ongoing construction nearby. Unfortunately, this sometimes impacts the immediate surroundings. As you see to the construction works from some rooms, we do also have rooms with a fantastic view to the lake. We look forward to welcoming you back! Best wishes from the b_smart team
Dear Melany, Thank you for sharing your feedback! We’re glad you enjoyed the cleanliness, the beautiful bathroom, and the comfortable bed. Our hotel is indeed still quite new, and as you noted, there is ongoing construction nearby. Unfortu… Show more
Reviewed: 30 September 2024 · Stayed in September 2024
Verified reviewFirst self check-in hotel for us. Easy to use the check-in system. Clean nice quiet rooom. Good breakfast. Very good bicycle garage with repair and pump possibility.
Dear Mmatkaaja, Thank you very much for your positive feedback. We are glad to hear that you found our self check-in system easy to use and that you enjoyed the clean, quiet room and the good breakfast. It’s great to know that our bicycle garage with repair and pump facilities met your needs as well. We hope to welcome you back soon! Best wishes from the b_smart team.
Dear Mmatkaaja, Thank you very much for your positive feedback. We are glad to hear that you found our self check-in system easy to use and that you enjoyed the clean, quiet room and the good breakfast. It’s great to know that our bicycle … Show more