Reviews of b-smart motel Sevelen 3 stars
Bahnhofstrasse 6, 9475 Sevelen, Switzerland
Loading
Guests also reviewed these properties:
Stockholm, Sweden
El Centro, United States
Xi'an, China
Koprivshtitsa, Bulgaria
Solares, Spain
Parga, Greece
Pula, Croatia
Rome, Italy
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewThe check in process was incredibly frustrating. The mobile key didnt work bc cell reception was spotty. They have a 24 hr button and the person was trying to help. Luckily you can program physical keys , which I did, BUT it was difficult to sort where the pad to open the door was bc it was 3’ from the door and not labeled! Breakfast wasn’t a hige spread and since there is no attendant, there is no one to ensure mire food is available if you go to breakfast towards the later part of breakfast period
Dear Jennifer Thank you for taking the time to review our hotel. We regret that your stay did not fully meet your expectations. We’re sorry the mobile key was difficult to use due to limited cell reception and that the check-in terminal was not easy to find. We take your feedback seriously and will evaluate how we can improve the signage and guidance. Regarding breakfast: We offer a Coffee-to-Go service instead of a traditional breakfast. Unfortunately, it can occasionally happen that more is consumed than we calculated, and there is too little left for later guests. We sincerely apologize for this inconvenience. Best wishes from the b_smart team
Dear Jennifer Thank you for taking the time to review our hotel. We regret that your stay did not fully meet your expectations. We’re sorry the mobile key was difficult to use due to limited cell reception and that the check-in terminal w… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewIt was simple to check in, and the location was good.
There were multiple long hairs in the shower, dirt on the floor in the bathroom, and multiple orange/red stains on the duvet sheets. I also found hairs under the bed sheets.
Dear guest Thank you for taking the time to review our hotel. We're glad you found the check-in process simple and the location convenient. We’re very sorry to hear about the cleanliness issues in your room. That does not meet our standard, and we would like to sincerely apologize for these inconveniences. Your feedback is very important to us, and we will follow up with our housekeeping team to ensure this does not happen again. Best wishes from the b_smart team
Dear guest Thank you for taking the time to review our hotel. We're glad you found the check-in process simple and the location convenient. We’re very sorry to hear about the cleanliness issues in your room. That does not meet our standar… Show more
Reviewed: 28 July 2025 · Stayed in June 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewThe breakfast was good, but we had trouble to find spoons and plates. After a while we found them clean in the dishwasher.
We did not like the glas door between the bathroom and bedroom. We know it is fashion now but it is not practical at all and it is not view and sound proof. The bathroom tap splashed in all directions.
Dear Stefan Thank you for your detailed feedback – we’re glad to hear that you enjoyed the breakfast overall. Thank you very much for the good review you gave our hotel. We are pleased that you enjoyed a pleasant stay with us and hope to welcome you back soon. It seems that in our workflows, not everything has gone as usual during your stay. We would like to sincerely apologize for these inconveniences – especially for the breakfast setup and the issues with the bathroom design and tap. Your feedback is important to us. Best wishes from the b_smart team
Dear Stefan Thank you for your detailed feedback – we’re glad to hear that you enjoyed the breakfast overall. Thank you very much for the good review you gave our hotel. We are pleased that you enjoyed a pleasant stay with us and hope to w… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewWe searched for a hotel close to Vaduz and this was a lever choice. The prize was reasonable, the breakfast basic but reasonable, everything clean. No problem, easy parking.
Dear Milan Thank you very much for the great review you gave our hotel. We're happy you discovered us as a great choice near Vaduz. It’s wonderful to hear that you were satisfied with the value for money, the cleanliness, and the easy parking. We hope to welcome you back soon. Best wishes from the b_smart team
Dear Milan Thank you very much for the great review you gave our hotel. We're happy you discovered us as a great choice near Vaduz. It’s wonderful to hear that you were satisfied with the value for money, the cleanliness, and the easy pa… Show more
Reviewed: 18 July 2025 · Stayed in April 2025
Verified reviewThe beds are 2 separate and is very hard to sleep comfortable .
Dear Muhamed Thank you for taking the time to review our hotel. We’re sorry to hear that you found the bed situation uncomfortable. We appreciate your feedback. We still hope to welcome you back soon. Best wishes from the b_smart team
Reviewed: 9 July 2025 · Stayed in June 2025
Verified reviewA very interesting option for those who want to visit Liechtenstein and this part of Switzerland. There is a train stop right next to it, otherwise a car is the best way to get around. Simple self check-in and check-out. The breakfast, although simple, has everything you need and there is water, tea and coffee available at any time. The decor is modern and the room was comfortable and clean.
Switzerland is an expensive country in general, but I would still say it could be a little cheaper.
Dear Diogo Thank you for your great review and kind words about our concept. We’re really happy to hear that you enjoyed the self check-in, the modern design, and the comfort of your room – that’s exactly what we aim for! We fully understand your comment about the price level in Switzerland. All the more, we’re glad you were still able to enjoy your stay with us so much. Best wishes from the b_smart team.
Dear Diogo Thank you for your great review and kind words about our concept. We’re really happy to hear that you enjoyed the self check-in, the modern design, and the comfort of your room – that’s exactly what we aim for! We fully underst… Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewLocation and quiet
Can’t control room temperature. It was hot weather. We couldn’t sleep. Mosquito flew around.
Dear Guest, Thank you for taking the time to review our hotel. Unfortunately, your stay at our b_smart motel in Sevelen does not seem to have met your expectations. We would like to apologize for the inconveniences you have experienced. Our hotel is centrally heated, so the same temperature applies to all rooms. This allows us to operate our hotel very energy efficiently. However, we are aware that everyone perceives temperature differently. We do our best to ensure that as many guests as possible feel comfortable. That’s why we appreciate your feedback. We're also sorry that you were disturbed by a mosquito. We'll look into how we can reduce this issue for future guests. Best wishes from the b_smart team
Dear Guest, Thank you for taking the time to review our hotel. Unfortunately, your stay at our b_smart motel in Sevelen does not seem to have met your expectations. We would like to apologize for the inconveniences you have experienced. … Show more
Reviewed: 12 June 2025 · Stayed in June 2025
Verified reviewclose to where we needed to be for travelling ( we were using train)
Noise from building site safe didn’t work and bathroom door had come off it’s runners so didn’t close with being a smart hotel it’s difficult to know who to speak to to remedy these issues
Dear Guest, thank you for your review. We're glad that our motel was conveniently located for your travel plans and suited your needs. We’re sorry to hear about the noise from a nearby construction site during your stay. We also sincerely apologize for the inconvenience caused by the malfunctioning safe and the bathroom door. As our concept is based on smart, contactless service, our team is not permanently on-site. However, we offer a 24-hour emergency phone service to assist guests whenever needed. We truly appreciate your feedback. Best wishes from the b_smart team.
Dear Guest, thank you for your review. We're glad that our motel was conveniently located for your travel plans and suited your needs. We’re sorry to hear about the noise from a nearby construction site during your stay. We also sincerely… Show more
Reviewed: 10 June 2025 · Stayed in June 2025
Verified reviewReviewed: 31 May 2025 · Stayed in April 2025
Verified reviewReviewed: 18 May 2025 · Stayed in May 2025
Verified reviewIts clean with perfekt view and near liechtenstein and near train station
Would like to have more option of food
Dear Gerald Thank you so much for your wonderful review – we're really happy to hear that you had such a great stay and would like to come back again. It’s great that you enjoyed the cleanliness, the perfect view, and our convenient location near Liechtenstein and the train station. We also truly appreciate your honest feedback about the breakfast. At the moment, we deliberately focus on a small but high-quality selection and offer our Coffee-to-Go service, but we completely understand that you would have appreciated a bit more variety. We’re happy to take your input on board. We already look forward to welcoming you back again soon. Best wishes from the b_smart team.
Dear Gerald Thank you so much for your wonderful review – we're really happy to hear that you had such a great stay and would like to come back again. It’s great that you enjoyed the cleanliness, the perfect view, and our convenient locat… Show more
Reviewed: 11 May 2025 · Stayed in May 2025
Verified reviewReviewed: 8 May 2025 · Stayed in May 2025
Verified reviewThe property was very clean. All electronic system, which was new to us.
There is very little in the local area to do, however, it is right next to the train station.
Dear Harley Thank you for taking the time to share your experience at the b_smart motel Sevelen. We are glad to hear that you found our property very clean and appreciated the convenience of being close to the train station. Our concept is designed to be fully electronic, enabling a smooth and flexible check-in and check-out experience. We understand that this may be a bit unfamiliar if it's your first time, and we appreciate your feedback. For luggage storage, we recommend reaching out to us ahead of time so we can best support your plans. We hope you still enjoyed your hike and would be thrilled to welcome you back on your next adventure. Best wishes from the b_smart team
Dear Harley Thank you for taking the time to share your experience at the b_smart motel Sevelen. We are glad to hear that you found our property very clean and appreciated the convenience of being close to the train station. Our concept i… Show more
Reviewed: 22 April 2025 · Stayed in April 2025
Verified reviewWe were planning to visit Vaduz, and the hotel is located 5 min drive from it, so it was the perfect place to sleep before we went there. This is a fully digitized hotel, aka no one works there. There is no reception or any other facilities. You check in and out online through your phone (so you need to have Internet to get in). It is only on the second floor; the other floors in the building have other businesses. The room was nice and clean. Breakfast was included, but very limited.
The bathroom was enclosed in glass and was very see-through, which is a bit uncomfortable, so we had to leave the room when the other person used the bathroom to give them privacy. There is not much happening outside the hotel; there is a train station for Sevelen and that's about it. It took us a while to figure out how to check in and what to do, so it may not be the best accommodations for people who are not able to figure out technology on their own.
Dear Vesela Thank you very much for your positive review of our hotel. We're delighted to hear that you had a pleasant stay with us and we look forward to welcoming you back soon. Our automatic check-in system is designed to offer guests the flexibility to arrive at any time of day or night and to check out quickly and conveniently. We’re sorry to hear that you found the process a bit challenging and impersonal — please rest assured that we are continually working to make it more user-friendly and intuitive. We also truly appreciate your feedback regarding the breakfast selection and the design of the bathroom. Comments like yours are invaluable as we strive to improve the guest experience. Best wishes from the b_smart team
Dear Vesela Thank you very much for your positive review of our hotel. We're delighted to hear that you had a pleasant stay with us and we look forward to welcoming you back soon. Our automatic check-in system is designed to offer guests … Show more
Reviewed: 17 April 2025 · Stayed in April 2025
Verified reviewNothing
Difficult to check in, Waiting almost an hour out
Dear Manuel Thank you for taking the time to review our hotel. Unfortunately, your stay does not seem to have met your expectations. It is our apology that this was not easy for you and we are taking every effort to simplify this process for our guests. We would like to apologize for the inconveniences you have experienced. Best wishes from the b_smart team
Dear Manuel Thank you for taking the time to review our hotel. Unfortunately, your stay does not seem to have met your expectations. It is our apology that this was not easy for you and we are taking every effort to simplify this process … Show more
Reviewed: 30 March 2025 · Stayed in March 2025
Verified reviewIt’s located right next to the transit center, but still very quiet. It has excellent climate control and continental breakfast. The automated check-in was easy to use, which is a boon to a jet-lagged tourist. As my real destination was Vaduz, it’s just a short bus ride or a pleasant walk away- and much cheaper!
Dear Michael Thank you very much for the good review you gave our hotel. We are pleased that you enjoyed a pleasant stay with us and that you could benefit from our convenient self-check-in and our breakfast. It's great to hear that our location and quiet environment made your visit to Liechtenstein even more enjoyable. We hope to welcome you back soon. Best wishes from the b_smart team
Dear Michael Thank you very much for the good review you gave our hotel. We are pleased that you enjoyed a pleasant stay with us and that you could benefit from our convenient self-check-in and our breakfast. It's great to hear that our lo… Show more
Reviewed: 14 February 2025 · Stayed in January 2025
Verified reviewReviewed: 13 January 2025 · Stayed in January 2025
Verified reviewVery clean, easy to check in, great location and mountains seen from the window
In my room the slide door to the toilet didn’t function at all - it was fixed and didn’t move at all. And just directly in front of this non-closing door there is a huge window from top to floor, meaning there is a perfect visibility of a person inside the room going to the toilet or getting out from the shower. Since this window was closed with blinds from outside I assume that hotel knows about the issue with the non-closing door. Also I received a „fishing“ SMS directly to my phone on my check-out day early in the morning with the request to use „this link“ in order to get an invoice for my company about my stay in the hotel. It means that the data I put into the hotels database while self checking-in process becomes available to some third parties who know my phone number and my date of check-out.
Dear Ekaterina, Thank you for your detailed feedback. We are glad to hear that you appreciated the cleanliness, the easy check-in, the location, and the beautiful mountain view from your window. We sincerely apologize for the issue with the non-functioning bathroom door. We will do our best to repair the door as soon as possible. We use phone numbers from the booking process to send important information. Access to this data is very limited and strictly regulated. However, we will thoroughly investigate your report to ensure data security. We hope to welcome you back for a better experience in the future. Best wishes from the b_smart team.
Dear Ekaterina, Thank you for your detailed feedback. We are glad to hear that you appreciated the cleanliness, the easy check-in, the location, and the beautiful mountain view from your window. We sincerely apologize for the issue with t… Show more
Reviewed: 2 December 2024 · Stayed in November 2024
Verified reviewReviewed: 21 October 2024 · Stayed in October 2024
Verified reviewReviewed: 14 October 2024 · Stayed in September 2024
Verified reviewModern, clean, cozy and peaceful place to stay It was the first time I stayed at a self-service hotel, and I enjoyed this experience! It is a very cozy, clean and peaceful place with a wonderful view and surroundings (mountains and houses with plantations). There are big Lidl and ALDI supermarkets in 15-20 minutes by foot. The breakfast was okay: yogurts, ham, cheese, muesli, milk, orange juice and fresh bread; It is also convenient that it starts at 6.30 We also appreciated free tea and nice coffee during the day, which helped us to warm up during cloudy and rainy day and feel even more comfortable!
1 There were no eggs at the breakfast, that was expected (maybe by 8.30 am there are no more of them) 2 The sink tap has not enough space and be touched while washing hands. 3 It would be nice to have a fridge in the room for a long stay.
Dear Marina, Thank you so much for your wonderful review! We’re thrilled that you enjoyed your first experience at a self-service hotel and appreciated the cleanliness, coziness, and peaceful surroundings. For breakfast, we collaborate with local bakeries and focus on a smaller selection, but with high quality. In our motels, we focus on a smart service, which is why we consciously renounce supplementary equipment like a fridge. We are glad that you could injoy our coffee to go service as well as the honesty bar instead. Best wishes from the b_smart team!
Dear Marina, Thank you so much for your wonderful review! We’re thrilled that you enjoyed your first experience at a self-service hotel and appreciated the cleanliness, coziness, and peaceful surroundings. For breakfast, we collaborate w… Show more