8.7

Reviews of Hotel Bahnhof

Bahnhofsplatz 54, 3920 Zermatt, Switzerland

  • Adrian

    Reviewed: 4 September 2025 · Stayed in August 2025

    Verified review
  • Cassandra

    Reviewed: 3 September 2025 · Stayed in August 2025

    Verified review
  • Michelle

    Reviewed: 1 September 2025 · Stayed in August 2025

    Verified review

    As far as hostels go this is probably one of the best I’ve stayed in in a while! Towels provided, the bed was actually so comfortable, soft pillow and quality duvet. Huge kitchen, storage lockers and the lady at reception was so helpful which places to get a good coffee, best spots for sunset/ sunrise etc. and the location is right next to main-train stations or the heritage train to Gornergrat. Niche comment but the bed frames were so sturdy you couldn’t feel the other person getting up/ down the top bunk!

    Only downside was on my floor there was on toilet and one shoulder between four dorms and I was in a 6bed female dorm.

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  • Natasha

    Reviewed: 1 September 2025 · Stayed in August 2025

    Verified review

    The female dorms were great. A light and power at each bed, bed was comfy. Had space to move around and there were lockers in the bedroom. The facility was clean and Aggie (receptionist) was awesome, helpful and friendly. Everything was clean and had everything you need.

    One toilet and shower for the ground floor - although I never found myself waiting!

  • Kassidy

    Reviewed: 1 September 2025 · Stayed in August 2025

    Verified review

    Really cozy hostel in a great location. Beds were great and the kitchen/common area made everything easy.

    Not much complaints other than there isn’t that many showers, sinks, or toilets so you have to plan accordingly.

  • Mohammad

    Reviewed: 31 August 2025 · Stayed in August 2025

    Verified review
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  • Gerard

    Reviewed: 31 August 2025 · Stayed in August 2025

    Verified review
  • Danrey

    Reviewed: 31 August 2025 · Stayed in August 2025

    Verified review

    Just cross from the train station! You don't have to drag luggage through the town. I love the beds; they give a lot of privacy between the bunk beds and the upper and lower.

    There is no locker for luggage in the room, or basement, or they won't give it to you, claiming all are occupied when many are actually empty. Limited front desk in-person service. When I arrived, it was fine, but I have seen others struggle when they need help. There is only one shower and one toilet per floor.

  • Yueh

    Reviewed: 30 August 2025 · Stayed in August 2025

    Verified review

    The location is perfect and the hotel has everything we need.

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  • Keat

    Reviewed: 28 August 2025 · Stayed in August 2025

    Verified review
  • Anatolii

    Reviewed: 28 August 2025 · Stayed in August 2025

    Verified review
  • Heidi

    Reviewed: 27 August 2025 · Stayed in August 2025

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  • 7.0 Good
    Anonymous

    Reviewed: 27 August 2025 · Stayed in August 2025

    Verified review
  • Ting

    Reviewed: 26 August 2025 · Stayed in August 2025

    Verified review

    Hotel location, price, people all very nice

    No

    Property response:

    Thank you! All the best- Hotel Bahnhof Team

    Hotel Bahnhof
    28 August 2025
  • Tasha

    Reviewed: 26 August 2025 · Stayed in August 2025

    Verified review

    great hostel! the facilities are very clean and the kitchen is well equipped. The beds are also comfortable. Location is great too, right next to the train station.

    missing a few toilets and they could put up curtains for the beds for more privacy.

    Property response:

    Thank you very much! We will renovate in the future so there will be more toilets. All the best- Hotel Bahnhof Team

    Hotel Bahnhof
    28 August 2025
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  • Sarah

    Reviewed: 26 August 2025 · Stayed in August 2025

    Verified review

    Pros: - Friendly reception - Rooms are comfortable and clean. The bunks are designed to give you some privacy and a nice long shelf with power points and lights. Temperature was consistent even during summer. - Kitchen has equipment so you can make meals. Please note it’s an industrial kitchen so please make sure you keep an eye on your food and smoke as to not trigger any alarms. - Cleaning staff are very passionate about their job. - Does have one washer and dryer but it only takes Swiss francs. Come prepared. - The location is a few steps from the station. Incredibly close. - This accomodation was beautifully aesthetic on the outside with lovely flowers. - Bathroom was clean and new.

    Cons: - Note only one shower per floor. So just keep in mind to take a shower in the evening or late morning to avoid the rush. - Cleaning lady yelled at me and another tourist when we entered the kitchen when she was cleaning the floors. Recommend the hotel to include a sign so people don’t enter during cleaning times.

    Property response:

    Thank you very much for your feedback. Happy to read you enjoyed :) About the sing- they do have it, prolly just forgot... Talked to them already. All the best- Hotel Bahnhof Team

    Hotel Bahnhof
    28 August 2025
  • Andrew

    Reviewed: 25 August 2025 · Stayed in August 2025

    Verified review

    Good location and clean well equipped cooking facilities

    Nothing

    Property response:

    Happy you enjoyed :) All the best- Hotel Bahnhof Team

    Hotel Bahnhof
    25 August 2025
  • Yaping

    Reviewed: 25 August 2025 · Stayed in August 2025

    Verified review

    The location is wonderful. Though we didn't meet the counter, we still could check in smoothly. The kitchen is great and shower rooms are quite available. The luggage room is very helpful.

    Nope.

    Property response:

    Thank you again :) All the best- Hotel Bahnhof Team

    Hotel Bahnhof
    25 August 2025
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  • Yaping

    Reviewed: 25 August 2025 · Stayed in August 2025

    Verified review

    We additionally booked one more bed for the one who had holiday and luckily we made it. The communication is quick responding. We love the share kitchen and the mix dorm is good, too.

    Nope

    Property response:

    Thank you so much! :) Pleased you had good time here with us! All the best- Hotel Bahnhof Team

    Hotel Bahnhof
    22 August 2025
  • Reza

    Reviewed: 24 August 2025 · Stayed in August 2025

    Verified review
  • Debbie

    Reviewed: 24 August 2025 · Stayed in August 2025

    Verified review

    Short walk to train station. Peek a boo view from room window. Short walk to Matterhorn viewing hill

    Large area of Laminate floors were buckling- looked like old water damage. Large clump of long dark hair ( not our length or color) on bathroom floor. Stain on sheets. Towels old, stiff and thin. When we booked- the property reached out to us to inform of luggage lockers we could use before and after our check in and out. This was so nice - but unfortunately when we checked in, we’re told no locker available. We had to rent a locker at train station. In noisy area by train and where supply carts keep driving by

    Property response:

    Good morning and thank you for your feedback. We normally have really good reviews and feedback about cleanliness but we already talked to our girls and are checking what went wrong there. About the lockers: we send you an automatic message when you book informing about lockers, but when we're out of lockers- we're out. Sorry, simple as that... We have 16 lockers and if all are taken you can leave your luggage in the ski room, but not in the locker, that's why we suggested leaving them on the train station- if you needed to lock them. Hotel Bahnhof as the name says is just next to the train station. We're centrally located, just on the main street but not in its hustle and bustle. Our guests give us high reviews (normally) for the location and enjoy it a lot. Next time maybe look for a property that is not as centrally located. We wish you all the best- Hotel Bahnhof Team

    Good morning and thank you for your feedback. We normally have really good reviews and feedback about cleanliness but we already talked to our girls and are checking what went wrong there. About the lockers: we send you an automatic message… Show more

    Hotel Bahnhof
    24 August 2025
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  • Keng

    Reviewed: 23 August 2025 · Stayed in August 2025

    Verified review
  • Paul

    Reviewed: 22 August 2025 · Stayed in August 2025

    Verified review
  • Aj

    Reviewed: 22 August 2025 · Stayed in August 2025

    Verified review
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  • Leonor

    Reviewed: 19 August 2025 · Stayed in August 2025

    Verified review
  • Showing 1 - 25

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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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