Reviews of Hotel Fassbind Beausite 3 stars

The owner and staff are friendly & the view amazing

No facilities far from the city 20 minutes by bus, no supermarket , need to renovate the furniture which is very old ; limited breakfast & no kettle or fridge

The location was fantastic

Felt like home and the hosts Danni & Linda were amazing people

Self service bar fridge

Further to my review for the night of 30 July, the owner replied, "However, you cannot expect to change rooms at midnight.". No story please ! I requested to change the room the next morning on 31 July (I booked two nights, 30 July and 31 July,2025 ), first to the staff, then I sent an email to the owner. What's the story of "midnight"? I have emails record which show I sent it at 11.30 AM, 31 July 2025 local time (Switzerland). I sent two emails to the owner regarding this matter, one at 11.30 AM and then 13.19 (1.19 PM) ,31 July; however I didn't get any reply during the rest of the day. The owner simply told me at breakfast the next day on 1 Aug 2025 that my emails just arrived 1 hour ago, was this possible? The owner's claim, "However, you cannot expect to change rooms at midnight." is disappointing.

The owner insisted my price was paid for the "small single room", showing me that price of the "single room" was higher. Today, 18 Aug 2025, I checked their room price for the day of 30 Oct 2025, yes, the original price of "single room" is higher than "small single room", however, as a genius member of booking.com, I get 25% off for "single room", it ends up on my account the price of "single room" is lower than that of "small single room" as there's no promotion for the latter. I have kept a screenshot of this price list. Thus, the payment can not be used as an excuse. On my booking information, it says I paid for the "small room" which comes with description and photo of "balcony" for two nights. The reality was I was given and stayed in a loft room for 2 nights. Yes, the owner gave me a gift of the fluffy toy. I mentioned it in my previous review and thanks for their kindness. But, can the "gift" be used to shift the focus? Whose mistake is this? Booking.com hasn't acknowledged that it was their fault. As a consumer, if my payment fails I won't get a room or if I don't show up on that day which I booked I lose my money. But what happens when the service providers fail to perform their obligation? Is this fair ??? It's not about 3-star or 5-star hotel service, it's about honesty and business conduct.

Amazing area and everything is reachable with free bus .dani and linda areamazing specially How offered the breakfast... Thanks alot

The view is gorgeous and The Host is helpful and friendly , View from balacony is amazing . Too much quiet inside Buildings. Interlaken 10 minutes away .

Just Room narrow .

It locates in a lovely village with amazing lake view. The bus runs regularly from/to Interlaken west station which is convenient and it's free ride with public card provided by the hotel. The owner's dog Heidi is cute and the breakfast included is super. I believe other rooms are very nice based on other guests review.

My rate 7 is based on the room I was given and the experience. 1. I booked 'single room' with a terrace for two nights in May and was charged 20 days ago via booking.com. However, I was given 'small single room' (loft room without a terrace) for two nights instead; basically, it's a different type of room with different price. 2. I mentioned this to the staff and sent an email to the owner via booking.com regarding this. However, I didn't.get any.response during the.whole day. The next morning, the owner greeted me and said the Booking email just arrived 1 hour ago. Well, when I asked them.for transportation before arrival via.Booking message box, they replied promptly (thanks.for.this). 3. The owner insisted that it's Booking.com's mistake for the wrong type room.given. My payment was for "small single room", not for "single room". Excuse me, I paid for "single room" which was described in my booking information, with my name, room description "with a terrace" and room photos with a terrace. My "single room" booking information is well kept on Booking.com, and I have a screenshot in my phone. 4. There was weird noise in the "small single room" I was given and stayed. It's like ventilation sound but not from bathroom; in bathroom, no such noise heard, only in the room. At night time, the noise was disturbing my sleep and I had to wear earplugs, but it's a village room, away from cities. I mentioned niose to the staff the next morning and was told afterwards the problem already solved. Unfortunately, the next day and night, noise remained, earplugs.again. 5. When checking out, the owner insisted it's booking.com's fault for this mess. They didnt accept city tax I paid in cash and gave me a little Heidi fluffy toy to show kindness (thanks for this) 6.Could this have been.solved in.a professional manner, if possible? Business is business.

Had beautiful amazing view up the hill. Hosts were very warm and helpful.

Everything was absolutely super great! We eat at the terrasse and Dani made super delicious food. The view is stunning. They have cats and a dog that is super friendly. Everything was just amazing.

Nothing to complain about!

Hospitality and service

We stayed in a very small village view room with very soft mattress and pillows.

Great hosts, beautiful location, very cozy wooden rooms. Breakfast is great with magnificent views. Dani is a super welcoming host, as is Heidi - the Bernese that comes to hang out at breakfast and give you high fives for treats.

Pricey but as is everything in Switzerland. Also no A/C in the room, which is also common for the area.

I enjoyed the breakfast the most. The host, Dani and his wife were very welcoming and went extra mile to ensure I enjoyed my stay to the most!

None

Hotel Fassbind is someplace I would stay again even though Waldegg (the neighborhood) did not have any restaurants and Fassbind kitchen was open partially, though breakfast was exceptional each morning. My si gle room was small, but the balcony was terrific and I’d do it again. Linda and Dani were just great. Scenery is gorgeous and the location offers real views. Lovely!!

Everything was ok or great.

The owner/manager extremely friwndly and helpful and give a good advice for sight-seeing places and restaurants.Serve good breakfast

Dani and Linda make this a special place. This is our second time at their place and they are warm and welcoming. The breakfast is fantastic. The location is beautiful and convenient to go to many places around Interlaken. The views from our balcony were tremendous. It's like waking up in a postcard.

Loved it all.