Reviews of Beautiful apartment in the heart of the old city
19 Rue du Rhône, 1950 Sion, Switzerland
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Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewExcellent location.
No fan, no air conditon.
Thank you for your review. We are delighted to hear that you enjoyed the location of our establishment. We apologize for the inconvenience caused by the lack of air conditioning and fans, but no accommodation in Switzerland is required to provide these. However, as it is the hot season, we understand that this caused you some discomfort. We hope to have the opportunity to welcome you back in the future. Team Coucou&Co
Thank you for your review. We are delighted to hear that you enjoyed the location of our establishment. We apologize for the inconvenience caused by the lack of air conditioning and fans, but no accommodation in Switzerland is required to p… Show more
Reviewed: 2 May 2025 · Stayed in April 2025
Verified reviewReviewed: 28 March 2025 · Stayed in March 2025
Verified reviewThe location is central although annoying that it's difficult to carry the luggage up the street. Sion is a beautiful place. We really enjoyed the festivities!!
1. Put a sign on the door. Couldn't find the door. 2. Why leave personal documents of the owner in the drawers? 3. Your instructions should be sent via Booking.com app. That's why I use the app. Don't want to remember that your email address is coucou or coco or similar. 4. Cleanliness is subpar. My 8 year old daughter found a tampon and sock under the couch. I found a contact lense on the washroom floor. 5. You should greet your guests at the front of the building. Not an apartment for families with small kids. 6. Still don't know how the heating works, but I prefer sleeping in cooler rooms. I'm a mechanical engineer who works in hotels in Dubrovnik, Croatia. I should be the first to find the thermostat for heating. 7. It felt uncomfortable because the apartment is amongst residential owners and it seems that we were invading their privacy. 8. This apartment shouldn't be rented as a short-term rental.
Hello, Thank you for your detailed feedback and for highlighting both positives and areas that need improvement. I'm happy to hear that you enjoyed Sion and its festivities and found the location of the apartment to be central. Your comments regarding the difficulties in finding the door, the presence of personal documents, the need for instructions through the Booking.com app, the cleanliness, the lack of personal greeting, the heating system, and the overall suitability of the apartment for short-term rental are deeply appreciated. I apologize for the inconveniences these issues may have caused during your stay. Your feedback is invaluable in helping us to improve our service and ensure the comfort and satisfaction of our future guests. Team Coucou&Co
Hello, Thank you for your detailed feedback and for highlighting both positives and areas that need improvement. I'm happy to hear that you enjoyed Sion and its festivities and found the location of the apartment to be central. Your com… Show more
Reviewed: 8 February 2025 · Stayed in January 2025
Verified reviewExcellent location - easy walking distance to shops, cafes, restaurants, museum and the castle.
We were charged an additional cleaning fee (CHF 57.45) for what appeared to us to be standard cleaning tasks (sweeping crumbs from floor and wiping out oven). And we hadn’t been able to find a dustpan and brush at the property. It took the managing agent more than 2 weeks to tell us the amount of the additional fee.
Good day, Thank you for sharing your experience. Your positive comments about our excellent location are very appreciated. We are sorry to hear about your concern regarding the cleaning fee. We understand your frustration and want to assure you that we are looking into your feedback to improve our services and avoid these misunderstandings in the future. We apologize for any inconvenience caused and we thank you for your patience and understanding. We hope to have another opportunity to welcome you back and provide you with a better experience. Team Coucou&Co
Good day, Thank you for sharing your experience. Your positive comments about our excellent location are very appreciated. We are sorry to hear about your concern regarding the cleaning fee. We understand your frustration and want to assur… Show more
Reviewed: 31 January 2025 · Stayed in December 2024
Verified reviewReviewed: 30 June 2024 · Stayed in June 2024
Verified reviewNicely renovated
The frying pan was a bit old
Thank you for your kind review. We're glad to hear that you enjoyed your stay in Sion. We aim to provide the highest quality of service for our guests and your comments help us in doing that. We look forward to welcoming you again in the future. Team Coucou&Co
Thank you for your kind review. We're glad to hear that you enjoyed your stay in Sion. We aim to provide the highest quality of service for our guests and your comments help us in doing that. We look forward to welcoming you again in the fu… Show more
Reviewed: 20 July 2023 · Stayed in July 2023
Verified review